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The values and behaviors essential for individuals seeking to work in social care. Unlike qualifications or work experience, having the right attitudes and mindset is crucial for effectively supporting people in need. Examples of desirable and undesirable behaviors related to dignity and respect, learning and reflection, working together, and commitment to quality care.
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What employers would like to see What employers don’t want to see Dignity and respect You spend time listening to people to get to know them and their needs You ignore people and do not make time to welcome them or to get to know them and their needs You respect people’s right to make their own choices and decisions about how they want to be supported You do not respect people’s right to make their own decisions. You believe you know what they need better than they do
You communicate with people in a clear, open and straight forward way using appropriate language You use jargon when communicating with people, and talk to people in a patronising, childlike or inappropriate way Learning and reflection You accept and think about any feedback you are given about your work and learn from the feedback. You are dismissive and defensive about feedback and do not consider how to use the feedback to change the way in which you work You are honest and transparent and are not afraid to admit when you have made a mistake You blame others when things go wrong in work and do not admit when you make mistakes You know your own limits and can identify when you need help and support and are feeling stressed by your work You do not know your own limits and are not willing to ask for support and help when you need it Working together You offer people a range of realistic options and choices about the support available to them You do not provide people with any choice or you give people false expectations about the choices and options that are available to them You are committed to working as part of a team and support others in the team You prefer to work on your own and do not work with or support others in the team You understand and respect that other people have different priorities and needs You do not respect or understand other’s needs and priorities and are not flexible in the way in which you work with them Commitment to quality and support You give people your full attention and help people when they need it most You do not give people your full attention or put them at the heart of what you do – you read the paper or use your phone instead of focussing on them You are warm, kind, reliable, empathetic and compassionate towards the people you support You are intimidating, patronising, unreliable and you lack compassion towards those you support You are flexible and react calmly to whatever goes on in the day making changes as necessary You are reactive and firefight, panicking and losing control when things change in the day
Understanding and respecting that other people have different priorities and needs Giving people your full attention and helping people when they need it most Being flexible and reacting calmly to whatever goes on in the day making changes as necessary