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Essential Values for Social Care Work: Dignity, Respect, Learning, Teamwork, Exercises of Social Intelligence

The values and behaviors essential for individuals seeking to work in social care. Unlike qualifications or work experience, having the right attitudes and mindset is crucial for effectively supporting people in need. Examples of desirable and undesirable behaviors related to dignity and respect, learning and reflection, working together, and commitment to quality care.

What you will learn

  • What values and behaviors are essential for individuals seeking to work in social care?
  • How can demonstrating values and behaviors from other experiences help in starting a career in social care?

Typology: Exercises

2021/2022

Uploaded on 09/12/2022

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What values do I need to work in social care?
Depending on the role, you don’t always need qualifications or previous work
experience in the sector to get a job in social care. What’s really important is having
the right values, behaviours and attitudes to work effectively with people who need
care and support.
What are values in social care?
Values are the beliefs and views that people hold about what is right or wrong. They
apply to all aspects of life and influence how a person behaves in different
situations.
Here are some examples of the values and behaviours you might need to work in
social care.
Dignity and respect
Learning and reflection (thinking about what you do and why you do things
in a certain way)
Working together
Commitment to quality care and support
Here are examples of how these values and behaviours might look in your everyday
work. They explain some of the things employers do and don’t want to see in
employees.
What employers would like to see
What employers don’t want to see
Dignity and respect
You spend time listening to people to get to
know them and their needs
You ignore people and do not make time to
welcome them or to get to know them and
their needs
You respect people’s right to make their
own choices and decisions about how they
want to be supported
You do not respect people’s right to make
their own decisions. You believe you know
what they need better than they do
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What values do I need to work in social care?

Depending on the role, you don’t always need qualifications or previous work

experience in the sector to get a job in social care. What’s really important is having

the right values, behaviours and attitudes to work effectively with people who need

care and support.

What are values in social care?

Values are the beliefs and views that people hold about what is right or wrong. They

apply to all aspects of life and influence how a person behaves in different

situations.

Here are some examples of the values and behaviours you might need to work in

social care.

 Dignity and respect

 Learning and reflection – (thinking about what you do and why you do things

in a certain way)

 Working together

 Commitment to quality care and support

Here are examples of how these values and behaviours might look in your everyday

work. They explain some of the things employers do and don’t want to see in

employees.

What employers would like to see What employers don’t want to see Dignity and respect You spend time listening to people to get to know them and their needs You ignore people and do not make time to welcome them or to get to know them and their needs You respect people’s right to make their own choices and decisions about how they want to be supported You do not respect people’s right to make their own decisions. You believe you know what they need better than they do

You communicate with people in a clear, open and straight forward way using appropriate language You use jargon when communicating with people, and talk to people in a patronising, childlike or inappropriate way Learning and reflection You accept and think about any feedback you are given about your work and learn from the feedback. You are dismissive and defensive about feedback and do not consider how to use the feedback to change the way in which you work You are honest and transparent and are not afraid to admit when you have made a mistake You blame others when things go wrong in work and do not admit when you make mistakes You know your own limits and can identify when you need help and support and are feeling stressed by your work You do not know your own limits and are not willing to ask for support and help when you need it Working together You offer people a range of realistic options and choices about the support available to them You do not provide people with any choice or you give people false expectations about the choices and options that are available to them You are committed to working as part of a team and support others in the team You prefer to work on your own and do not work with or support others in the team You understand and respect that other people have different priorities and needs You do not respect or understand other’s needs and priorities and are not flexible in the way in which you work with them Commitment to quality and support You give people your full attention and help people when they need it most You do not give people your full attention or put them at the heart of what you do – you read the paper or use your phone instead of focussing on them You are warm, kind, reliable, empathetic and compassionate towards the people you support You are intimidating, patronising, unreliable and you lack compassion towards those you support You are flexible and react calmly to whatever goes on in the day making changes as necessary You are reactive and firefight, panicking and losing control when things change in the day

Understanding and respecting that other people have different priorities and needs Giving people your full attention and helping people when they need it most Being flexible and reacting calmly to whatever goes on in the day making changes as necessary

Here are some ways you could build your experience and put your values and

behaviours into practice. Demonstrating first-hand experience will help you when

starting your career in social care.

 Volunteer with a local community or charity group. Visit www.do-it.org to find

local volunteering opportunities.

 Try work experience or taster days where you work closely with people or

provide customer service.

 Join a local team or group; this could be a sports team or hobby group.

 Organise or support a fundraising activity.

 Offer help to a family member, friend or neighbour who might need an extra

hand, for example going shopping with an elderly neighbour.

Further resources

A Question of Care: A career for you?

This free online quiz shows you what a career in care can really be like. At the end,

you’ll get a personal, confidential report based on your answers which might help

you decide whether care is right for you.

Visit www.aquestionofcare.org.uk.