During a video visit, a patient begins to feel chest pains and symptoms of what appears to be a heart
attack. The health care professional contacts the patient-site POC, and emergency handoff procedures
are initiated. Once the patient is stabilized, what other steps must the health care professional complete
within 24 hours of the incident?
Document the event in the patient-side Electronic Health Record (EHR) and submit a completed
Emergency Handoff Activation Report through the LEAF reporting system.
If a health care professional cannot hear the patient when the video visit begins, what should they do to
troubleshoot the issue?
Check the speakers on their device and ask the patient or telepresenter to make sure the microphone is
not muted on the patient-side device.
During a video visit, Dr. Swift's patient begins to have difficulty breathing. It is clear that the situation is
an emergency, and no telepresenter is present. How must Dr. Swift respond?
Use the Facility Contact Information to contact the patient-site POC and direct them to the patient's
location to initiate local emergency response.
What is an example of good conduct for a health care professional during a video visit that can help
ensure a positive patient experience?
Maintaining eye contact during the visit and limiting extraneous noise and movements.
A health care professional and her patient have agreed to meet for a follow-up visit using telehealth.
Where should the health care professional indicate this preference?
In the return-to-clinic order.
How should the health care professional prepare for an emergency response during a video visit in the
event of Virtual Care Manager experiencing downtime?
