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VIVINT CEU CERTIFICATION EXAM 2025 | ALL
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What would be the best choice of system topologies for use in retrofitting an existing building with an ACS (access control system)? --------- CORRECT ANSWER-----------------IP Addressable control panels and the customer's existing network Which of the following codes are not applicable to ACS design? --------- CORRECT ANSWER-----------------Free Trade Act Which of the following is not a type of ACS card? ---------CORRECT ANSWER-----------------Social security card Which is not a type of ACS door lock hardware? ---------CORRECT ANSWER-----------------UL approved mechanical lock What does ADA stand for? - --------CORRECT ANSWER----------------- Americans With Disabilities Act Which best describes the purpose of integrating fire systems with ACS? ---- -----CORRECT ANSWER-----------------Unlock fire exits in the event of a fire emergency
Here is the sequence of operation for ACS controlled door. Select the answer that doesn't belong. ---------CORRECT ANSWER-----------------Wait until guard provides input ACS are capable of integrating with which of the following systems? Please select all that apply. ---------CORRECT ANSWER-----------------Fire/life safety Video surveillance systems Human resources Here is a list of common ACS software features. Select the answer that doesn't belong. ---------CORRECT ANSWER-----------------Replace existing fire alarm system Which of the following is true for magnetic card? ---------CORRECT ANSWER-----------------Oldest card technology A residential sale is generally made in: ---------CORRECT ANSWER---------- -------One visit Typically the buyout on an early termination of the contract by the customer is: ---------CORRECT ANSWER-----------------75% to 80% An alarm system provides: ---------CORRECT ANSWER----------------- Detection and reporting
Which of these elements is not a part of the fire triangle? ---------CORRECT ANSWER-----------------Argon Manual fire alarm boxes shall be located within _______of each exit doorway on each floor ---------CORRECT ANSWER-----------------5 feet The incipient stage of the fire is the: ---------CORRECT ANSWER-------------- ---Manageable stage Cooking fires account for what percent of residential fires? --------- CORRECT ANSWER-----------------38% The destructive distillation of organic compounds in an oxygen free environment is known as: ---------CORRECT ANSWER----------------- Pyrolysis Which type of smoke detector is likely affected by air velocity? --------- CORRECT ANSWER-----------------Ionization Which of these statements is true about mounting heat detectors? --------- CORRECT ANSWER-----------------Detector can be mounted on the wall from 4 inches to 12 inches below the ceiling.
Smoke detectors can be mounted where? ---------CORRECT ANSWER------ -----------On the wall within 2 inches from the ceiling Which statement about stratification is false? ---------CORRECT ANSWER-- ---------------As the thermal plume rises to the ceiling the smoke gains buoyancy. Which channel is not commonly used for alarm transmission to an OPR? --- ------CORRECT ANSWER-----------------Ultrasonic pulses Which of the following is not required in OPR design? ---------CORRECT ANSWER-----------------Location away from city limits Which one of the following is not a kind of OPR? ---------CORRECT ANSWER-----------------Fast food hold up alarm Which stakeholders determine the appropriate OPR? Check all that apply: - --------CORRECT ANSWER-----------------Insurance companies The customer AHJ Which one of the following lead to the development of the first OPR? --------
- CORRECT ANSWER-----------------Invention of the telephone and telegraph
A successful service technician: ---------CORRECT ANSWER----------------- Always tests the system before leaving the job State licensing for alarm companies has proven to be a part: --------- CORRECT ANSWER-----------------The accountability needed to reduce false alarms The false alarm reduction method known as Enhanced Call Verification: ---- -----CORRECT ANSWER-----------------Requires 2 different phone numbers from the call list to be called before dispatching the police On average 9% of the time burglars enter a house through the... --------- CORRECT ANSWER-----------------Garage Nationally Recognized Testing Laboratories conduct factory inspections how many times a year? ---------CORRECT ANSWER-----------------2 to 4 "Approved" means something is acceptable to the _____. --------- CORRECT ANSWER-----------------Authority having jurisdiction NRTLs were established by: ---------CORRECT ANSWER----------------- OSHA
A code title will always be preceded by a: ---------CORRECT ANSWER------ -----------Code number ICC stands for: ---------CORRECT ANSWER-----------------International Code Council Emergency Forces Notification is associated with: ---------CORRECT ANSWER-----------------NFPA 101 National Electrical Code is NFPA ______. ---------CORRECT ANSWER------ ----------- 70 NFPA 72 is: ---------CORRECT ANSWER-----------------National Fire Alarm and Signaling Code Codes become enforceable when they are: ---------CORRECT ANSWER---- -------------Adopted as law What is the primary concern of a code or standard? ---------CORRECT ANSWER-----------------Life safety A basic system consists of what components? ---------CORRECT ANSWER-----------------All the above
A PTZ can be controlled by the following means with the correct hardware in place. ---------CORRECT ANSWER-----------------All the above What is the most common type of the following customer service scenarios? ---------CORRECT ANSWER-----------------In-person Which of the following is not considered a barrier of customer service? ------ ---CORRECT ANSWER-----------------Internal issues Using social media and reviewer websites, Consumers can affect businesses: ---------CORRECT ANSWER-----------------Either positively or negatively What is constant nonverbal flow of communication essential to understanding someone else? ---------CORRECT ANSWER----------------- Body language What does the first A in RASA stand for? ---------CORRECT ANSWER------- ----------Appreciate What should not be done when dealing with an angry customer? --------- CORRECT ANSWER-----------------Tell customer to stop yelling immediately Which of the following is not a trait of excellent customer service? --------- CORRECT ANSWER-----------------Attractiveness
In today's age, the __________ have a lot of say in how well companies perform via technology and social media. ---------CORRECT ANSWER------- ----------General public Which of the following is not a technique for in conflict resolution? --------- CORRECT ANSWER-----------------Taking sides A customer service representative uses _______ daily to arrive at solutions for customers. ---------CORRECT ANSWER-----------------Problem Solving T/F? Protons have a positive charge. ---------CORRECT ANSWER------------ -----True Insulators restrict the movement of electrons. ---------CORRECT ANSWER- ----------------True Resistors restrict the flow of electrical current ---------CORRECT ANSWER- ----------------True Using Ohm's Law, what is the voltage if we have 2 Amps and 6 Ohms of resistance? ---------CORRECT ANSWER----------------- 12
VOIP is an acronym for: ---------CORRECT ANSWER-----------------Voice over internet protocol A dry contact is a description of a: ---------CORRECT ANSWER----------------
- Relay output When is a combination alarm system used for burglary and fire? --------- CORRECT ANSWER-----------------When it is regarded as a fire alarm The bridge rectifier/ filter Circuit in an alarm panel provides: --------- CORRECT ANSWER-----------------D.C. voltage Low-power wireless detection devices report to the: ---------CORRECT ANSWER-----------------Control Panel A siren could be directly connected to a(n): ---------CORRECT ANSWER---- -------------Wet output When option allows different areas of the building to be independently armed and disarmed is called: ---------CORRECT ANSWER----------------- Partitioning Which keypad typically draws more current? ---------CORRECT ANSWER-- ---------------Touch Screen
The phone jack that is required to disconnect the DACT from the telephone service is called a(n): ---------CORRECT ANSWER-----------------RJ31X Check the two answers the describe OPR advantages. ---------CORRECT ANSWER-----------------Prevents compromise my emergency on premise event The Economy of scale/ shared resources In the case of fire alarm systems what is the first requirement --------- CORRECT ANSWER-----------------Meet all applicable codes standards and regulations What does OSHA stand for? ---------CORRECT ANSWER----------------- Occupational Safety and Health Administration Since OSHA was founded, Workplace deaths dropped from an average of 38 to __ a day ---------CORRECT ANSWER----------------- 12 Which of the following is not a common hazard in fall related injuries? ------- --CORRECT ANSWER-----------------Unsecured doors and windows Which of the following aspects of OSHA enforcement overseas private sector employees ---------CORRECT ANSWER-----------------Jurisdiction
Temporal 4 is associated with: ---------CORRECT ANSWER----------------- CO detectors Audible devices in a public mode must be at least ___ decibels about ambient sound. ---------CORRECT ANSWER----------------- 15 An open collector output can directly power: ---------CORRECT ANSWER--- --------------A relay The Japanese horseradish smoke alarm is an example of which sensory? - --------CORRECT ANSWER-----------------Olfactory 20 decibles are ___ times louder than 1 decibel. ---------CORRECT ANSWER----------------- 100 According to the NFPA 72, the loudest an audible fire alarm notification appliance can be is ___ decibels. ---------CORRECT ANSWER----------------- 110 Temporal 3 audible: ---------CORRECT ANSWER-----------------Will trigger a bed shaker Audible requirements in sleeping rooms call for a minimum of ___ decibels at pillow level. ---------CORRECT ANSWER----------------- 75
A closed door between the sounder and mattress can cause a loss of ___ decibels. ---------CORRECT ANSWER-----------------10 to 24 Holmes moved his alarm business from Boston to New York City because - --------CORRECT ANSWER-----------------The people of Boston were skeptical about having anything electrical in their homes George Milliken's patent improved the burglar alarm by ---------CORRECT ANSWER-----------------Having the first zoned alarm system Three functions of an alarm system are ______, notification, and control. --- ------CORRECT ANSWER-----------------Detection The best use of the duress alarm feature is ________. ---------CORRECT ANSWER-----------------Sends a silent alarm when forced to disarm the alarm system 60% of home debts resulted from fires in homes with _______. --------- CORRECT ANSWER-----------------No working smoke alarms The four types of notifications are Audible, Visual, tactile, and _______. ---- -----CORRECT ANSWER-----------------Olfactory
You may substitute CL3R for CL3P. ---------CORRECT ANSWER-------------- ---False What type of cable will you run for a gigabit network?? ---------CORRECT ANSWER-----------------Cat 5E You can use the same type of coax cable for CATV and CCTV. --------- CORRECT ANSWER-----------------False If boring through a wood member to run cable the hole should be at least ____ from the edge of the wood member. ---------CORRECT ANSWER-----------------1 1/4" You can strap class 2 cable to conduit as a means of support. --------- CORRECT ANSWER-----------------False Which wire type can you run in a plenum? ---------CORRECT ANSWER----- ------------FPLP If fire cable is located within 8 feet of the floor it shall be securely fastened at intervals of not less than ______. ---------CORRECT ANSWER-----------------18" Projected been outdoor microwave works through: ---------CORRECT ANSWER-----------------Obscuration
Which technology converts electrical energy to radio waves and then converts radio waves back to electrical energy? ---------CORRECT ANSWER----------------- Indoor microwave Which of the sensors is considered active? ---------CORRECT ANSWER---- -------------Photo beam The range of an outdoor photo beam can be as much as: --------- CORRECT ANSWER-----------------660 Feet Reed switches are resistant to: ---------CORRECT ANSWER----------------- Corrosion When installing outdoor photo beams in installer should: ---------CORRECT ANSWER-----------------Be able to block 85% of beam without being the cause of the alarm Taut Wire fence detection is considered: ---------CORRECT ANSWER-------- ---------High security Buried cable pairs have up to a ______ wide detection pattern --------- CORRECT ANSWER-----------------10 Feet
