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A comprehensive set of questions and answers covering various aspects of usps operations, including customer service, mail handling, and financial transactions. it's a valuable resource for individuals preparing for the usps ssa window exam, offering insights into key procedures, policies, and regulations. The q&a format facilitates effective learning and knowledge retention, making it suitable for both self-study and classroom use.
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What is GIST Greet. Inquire, Suggest, Thank What is the postal service mission? Provide trusted, affordable universal service Why does the Postal service go by the 24 hr clock? To keep process on task to ensure collection and delivery is on time What is the minimum size of a letter 3 1/2 x 5 What do you get with Priority Mail Express? $100 insurance, 1-2 day delivery Guarantee, Tracking
What do you get with USPS Tracking? Day and time of delivery What are the color of the money orders? Green (domestic) Pink (international) Why would someone need to insure a package? Against lost, stolen, or damaged item How long are money orders good for? FOREVER What are the 3 P's? Personal, Professional, Postal How many keys do you get when you rent a PO Box? 2
for money orders purchases in $3000 or more and cashing of $10, 000 in a single day When would you fill out a 8105B when a suspicious transaction has taken place What kind of payment can the Post office take? Cash, credit/debit cards, money orders, travelers checks, checks (personal and business) What can you not purchase with a credit card? Money orders, payment to DOS for passports employee debt, trust funds, etc What is the Max per Domestic money order? $ What it the Max per International money order? Up to $ What are some trigger words? you need to.. its not my problem, I cant/wont
What are some calming words? I'm sorry... that sounds so frustrating, let me help What is oversized pricing? Big and Heavy What is the Max weight the Post office will accept? 70 lbs How many bait money orders do you have? 3 Why do you have bait money orders? to help aid in investigation to help USPIS Where would I go to find out if I can mail a fur coat to China? IMM (international Mail Manual)
How often do you need to do your 1412 (end of day report) daily and sign with ink What is Premium Forward service? When a customer is mailed weekly via priority mail all of their mail for a fee How long is a permanent forward kept on file? 18 months How much insurance can you purchase? up to $ How many forms of ID do you need to rent a PO Box? 2 - One photo and one with proof of address How long can you hold your mail for? min of 3 days no more than 30 If your in a market dominant area, do you pay a deposit for your PO Box keys?
Yes How many day do you have to verify info on a new PO Box rental 3 days When do you issue a 2nd/Final notice on a certified item? 5 days When do you return an unclaimed certified item 15 days How much cash are you accountable for in your drawer? $ How much are you allowed to be short in your drawer $10 or 10% How often is your drawer audited quarterly
What is package interception? recalling or redirecting a trackable package what is the benefit of retail equipment? multiple transaction, running tally, less mathematical errors How often do the retail floor get restocked 2 a week what is a firm hold out? business that received 50 plus letters daily, set up and cancelled by postmaster what is a certificate of mailing proof of mailing Who would want to use Registered Mail someone mailing something of high value
Up to what amount can a registered item be insured for? $ What is RCE (retail customer experience) used for To take a snap shot of the transaction/customer experience to improve our brand. What do you get with Priority mail 2 - 3 day delivery, $50 free insurance and tracking Can you write a check for over the amount of purchase? no If you rent a PO box on the 16th of July when is your 6 month renewal due again? January When will you box be closed and mail returned 11th day when will the first renewal notice be put in the box?
