Download USPS Services and Procedures: A Comprehensive Guide and more Exams Communication in PDF only on Docsity!
2024 USPS Postal Exam 421 SSA
Academy Latest Exam 100% Accurate
@QUESTION AND ANSWERED (TOP
PREDICTION)
Registered Mail First-Class and Priority service only. Most secure service the post office offers. $50,000 insurance and free tracking included. International Shipping/Mailing Methods (5) Global Express Guaranteed (GXG) Priority Mail Express International (PMEI) Priority Mail International (PMI) First Class Package International First Class Mail International Balloon Price
- Applies to Retail Ground (all zones)
- Applies to Priority Mail (zones 1-4)
- Weighs under 20 pounds
- Measures more than 84" (but less than 108") in total length and girth.
Oversize Price
- Applies to Retail Ground only
- More than 108" but less than 130" in total length and girth Dimensional Weight Pricing
- Applies to Priority Mail
- Addressed to zones 5- 9
- Measures (L x W x H) over one cubic foot or 1,728 cubic inches Parcel Return Service This allows customers to return merchandise to merchants without having to pay postage (postage has already been prepaid by the merchant). Priority Mail Express
- Guaranteed 1-2 day delivery (domestic)
- Includes $100 insurance and free tracking Priority Mail
- 1 - 3 day delivery
- Includes tracking and $50 worth of insurance
- For domestic packages weighing up to 70 lbs and 108" Domestic Mail
Relax while attending First Class Package Service (Retail) 3 - 5 Days for delivery Must weigh 13 oz. or less Includes Tracking Periodicals Items published at least 4 times a year from a known publisher. USPS Marketing Mail (includes EDDM) Consists of printed matter, flyers, advertising, catalogs, newsletters and small packages.
- Must contain at least 200 pieces or 50 pounds per mailing Certified Mail Service
- Provides customers with proof of mailing and the date and time the item was delivered or delivery was attempted.
- Limited Tracking
- Legally Binding Collect on Delivery (COD)
- Used to mail merchandise for which the mailer has not yet been paid.
- Articles are covered against loss, damage, rifling, and failure to remit fees.
- Indemnity coverage up to $1,000.
- Requires a five-part form. PS Form 3811 PS Form 3811-A Electronic The three types of Return Receipts:
- Return Receipt
- Return Receipt After Mailing
- Electronic Return Receipt PS Form 3816, a five part form used for this type of extra service. Form for COD (Collect on Delivery) G.I.S.T. Greet Inquire Suggest Thank When do we ask this: "Does this item contain anything liquid, fragile, perishable, or potentially hazardous such as lithium batteries, perfume, or mercury?" We ask this whenever we weigh an item on the scale. "If you weigh it, you say it."
Library Mail Content is limited to educational items like books, sound recordings, academic theses, etc. Must be sent to, from, or between qualifying institutions. Free tracking included. Subject to inspection by clerks. EDDM (Every Door Direct Mail) An affordable, targeted advertising technique allowing customers to map their marketing mail audience. Zone Charts This is used to calculate PME, PM, and USPS Retail Ground prices. Sources of Product Knowledge (4) USPS.com Postal Explorer Postal Bulletin Retail Digest Extra Services (11) Certificate of Mailing Certified Mail Collect on Delivery (COD) Restricted Delivery
Tracking Insurance Registered Mail Return Receipt Signature Confirmation Return Receipt for Merchandise Special Handling Certificate of Mailing This Extra Service provides proof of the date that mail was presented to the Postal Service for mailing. Does not provide tracking or proof of delivery. Restricted Delivery This Extra Service ensures that mail is delivered only to a specific addressee or the addressee's authorized agent. Tracking This service provides customers with updates on the status of their shipment as it travels to its destination. Shows date, zip code, and time the article was delivered. Automatically included with many shipping services. Insured Mail This Extra Service provides indemnity coverage for merchandise if the item is damaged or lost while in possession of the Postal Service. Maximum indemnity amount is $5,000 (exceptions).
Stamps that are non-denominational and are generally used for First Class Mail. They are always equal in value to the current one-ounce price. Semi-Postal Stamps These stamps are used as fundraisers for things like breast cancer research, Save Vanishing Species, Alzheimer's, and PTSD. Philately This is the study of stamps and postal materials. Permit Imprint This is a form of postage that is paid for at the time of mailing from a pre-established advance deposit account. PO Box Service This service is provided as a convenience for customers who wish to pick up their mail at the post office from secure, locked boxes requiring a key or combination. The number of different PO Box sizes There are five different options; although not all are available at each Post Office. PO Box Process: 1st Day of the Month On this day of the month, we give PO Box customers a Notice 32 to let them know their PO Box rent is due at the end of the month.
PO Box Process: 20th Day of the Month On this day of the month, we give PO Box customers a reminder letter/2nd Notice to let them know their PO Box rent is due at the end of the month. PO Box Process: Last Day of the Month This is the day of the month that a PO Box customer's rent is due. PO Box Process: 1st Day of the Month (after PO Box rental payment due date) On this day, if a PO Box customer has not yet paid their PO Box fees, their box is plugged, and we hold their mail "hostage" until they renew, close their box, or 10 days have passed. PO Box Process: Grace Period (after PO Box rental payment due date) The length of this is 10 days after a customer's PO Box rent was due, and they have not yet paid. PO Box Process: 11th Day of the Month (after PO Box rental payment due date) On this day, if a customer has not paid for their PO Box, their box is closed, and their mail is returned to sender. PS Form 1093 Application for Post Office Box Service. This form is used when a customer wants to apply for PO Box service.
Maximum Value for each Domestic Money Order $1, The Three Security Features of Money Orders Watermark Security Thread Dollar Amounts Sure Money (Dinero Seguro) A Money-by-Wire service and extension of the traditional Postal Service Money Order service. Typically offered in Southern US states. Maximum Allowable Amount that can be wired using Sure Money (Dinero Seguro) $1, Maximum amount of Gift Cards a customer can purchase each day $ Additional Services USPS Provides, often in conjunction with other agencies (13) Passport Applications Migratory Bird Hunting and Conservation Stamps Selective Service Forms Burial Flags Change of Address
Premium Forwarding Service Temporary Forwarding Service Hold Mail Service Firm Holdout Caller Service General Delivery Informed Delivery Package Intercept Service Passport Applications USPS accepts these as an Additional Service to our customers, but we do not process or approve these types of applications. Extra training required. Migratory Bird Hunting and Conservation Stamps These are required by Federal Law to hunt migratory birds such as ducks and geese. USPS sells these as an Additional Service to our customers. Selective Service Forms This is a form used during the process in which the US Government collects the names and addresses of young men aged 18-25 to use in case a military draft is necessary. Burial Flags The US Postal Service disperses these on behalf of the Veteran's Administration (VA) to funeral directors or family members of deceased veterans. There is no time limit to request one, and only one is issued per deceased veteran.
Minimum and maximum time periods that a customer can use Premium Forwarding Service Minimum: 2 weeks Maximum: One year or 12 months Minimum and maximum time periods for Hold Mail Service Minimum: 3 days Maximum: 30 days Firm Holdout This free service allows customers to obtain street-addressed mail from the post office once per day if they regularly receive 50 letters or more on the first delivery trip. Caller Service This paid service allows individuals and businesses who need more pickup times per day and/or have more mail each day than the largest PO box in your office will hold. General Delivery This free service is available at designated post offices for transients and individuals waiting to get a PO box. Customers may receive mail using a simplified address and will pick up all of their mail at the post office. Informed Delivery This is a free and optional notification service that allows users to digitally preview their mail.
Package Intercept Service This Additional Service allows customers to request to have an item they have sent through the Postal Service intercepted and returned prior to delivery, for a fee. Global Express Guaranteed (GXG) Guaranteed international delivery in 1-3 business days Tracking included $100 insurance for document reconstruction included Maximum value of articles: $2, Maximum insurance indemnity is $2, Priority Mail Express International (PMEI) Guaranteed international delivery in 3-5 business days to certain countries Tracking included $100 insurance (document reconstruction) and $200 (merchandise) included Many restrictions for valuables such as coins, checks, and jewelry Maximum weight for a Flat Rate Envelope going PMEI is 4 pounds Priority Mail International (PMI) International delivery in about 6-10 business days Tracking included $100 insurance (document reconstruction) and $200 (merchandise) included Maximum weight for a FR envelope and Small FR box going PMI is 4 pounds Maximum weight for Medium FR box and Large FR box is 20 pounds.
Flats Machinable Parcels Irregular Parcels Nonmachinable Parcels Minimum Dimensions for Letter-Size Mail 5 inches long 3.5 inches high .007 thick (same as postcards) Maximum Dimensions for Letter-Size Mail 11.5 inches long 6 1/8 inches high ¼ (.25) inches thick 3.5 oz in weight Minimum Dimensions for Postcards 5 inches long 3.5 inches high .007 thick (same as letters) What shape must postcards, letters and flats be in order to be mailable? Rectangular
Shape Requirements for Flats Flexible Uniform within ¼ inch Rectangular (FUR) Minimum Dimensions for Flats A mail piece must exceed one of these maximum letter size dimensions in order to be eligible for this processing category: 11.5 inches long, 6 1/8 inches high, or ¼ (.25) inch thick. Maximum Dimensions for Flats 15 inches long 12 inches high ¾ (.75) inches thick Min/Max Dimensions for Machinable Parcels More than 6 oz but less than 25 pounds in weight More than 3 inches but less than 17 inches in height More than 6 inches but less than 27 inches in length More than ¼ (.25) inches but less than 17 inches in thickness.
