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USPS Exam Questions and Answers, Exams of Windows Programming

West Chester University of Pennsylvania (WCUPA)Windows Programming

A comprehensive set of questions and answers related to the united states postal service (usps) exam. It covers various aspects of usps operations, including retail services, mail classes, shipping services, security procedures, and money order handling. Valuable for individuals preparing for usps exams or seeking to enhance their knowledge of usps operations.

Typology: Exams

2024/2025

Available from 01/08/2025

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USPS EXAM 421 POSTAL WINDOW EXAM
QUESTIONS AND VERIFIED ANSWERS / A+ GRADE
1. ssda
ANS: performs many of the same duties of an SSA; however, they also support
the back office distribution functions
2. lobby assistant
ANS: helps customers identify mailing needs, ensures customers complete required forms
before they reach the window, and answers customer questions
3. LSSA
ANS: maintains a comprehensive working knowledge of regulations ruling policy and
procedures relating to all phases of retail services. provides technical guidance to retail
employees assigned to the unit, informing them of changes ir clarifications in policies,
procedures, operations, or regulations.
4. postmaster/ Manager
ANS: business leaders and community anchors that make local contacts the postal service
needs to increase its share of the shipping market
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USPS EXAM 421 POSTAL WINDOW EXAM

QUESTIONS AND VERIFIED ANSWERS / A+ GRADE

  1. ssda ANS: performs many of the same duties of an SSA; however, they also support the back office distribution functions
  2. lobby assistant ANS: helps customers identify mailing needs, ensures customers complete required forms before they reach the window, and answers customer questions
  3. LSSA ANS: maintains a comprehensive working knowledge of regulations ruling policy and procedures relating to all phases of retail services. provides technical guidance to retail employees assigned to the unit, informing them of changes ir clarifications in policies, procedures, operations, or regulations.
  4. postmaster/ Manager ANS: business leaders and community anchors that make local contacts the postal service needs to increase its share of the shipping market

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5. SSA

ANS: your teammates. you support each other by ensuring the correct processes are followed and customers needs are met.

  1. supervisors ANS: responsible for ensuring that employees are properly trained and well informed.
  2. Types of communication ANS: verbal and nonverbal7ooo ou i
  3. SOLAR ANS: pertains to actively attending S- squarely face the person O- open your posture L- lean towards the sender E- eye contact R- relax while attending
  4. 6 retail moments that matter ANS: 1. deliver your first impression 2.act with courtesy and urgency 3.keeping it clean 4.delivering the pride inside 5 transition from back to

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10. G.I.S.T.

ANS: G. greet I. Inquire S. suggest T. thank

  1. HAZMAT question ANS: does this item contain anything liquid, fragile, perishable or potentially hazardous such as lithium batteries or perfume
  2. custody ANS: postal service employees operate under a mandate to protect and preserve the mail placed in its
  3. failing to deliver the mail ANS: a violation of the security and sanctity of the mail
  4. deliver a first impression ANS: the first opportunity for a SSA to start the customer experience on a positive note

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  1. Non-verbal communication ANS: the type of communication that can enhance or contradict messages
  2. G.I.S.T. ANS: the approach an SSA can use to engage our customers and ensure their needs are met
  3. flexibility test ANS: for a mailpiece to be considered a flat-sized mailpiece it must pass this test
  4. instills customer confidence ANS: one of the core responsibilities of the Postal service is maintaining the security and sanctity of the mail which does what for customers?
  5. successful sales transactions occur when the SSA ANS: makes an informed mutual decision with the customer on products and services
  6. what is the most positive way to impact customer perception of the Post Office? ANS: provide excellent customer service
  7. the U.S. postal service is the only delivery service that reaches ANS: every address in the nation

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  1. Priority Mail Express maximum length and girth ANS: 108"
  2. extra services available for priority mail express ANS: return receipt, additional insurance, c.o.d., usps trackin (no charge)
  3. Balloon pricing ANS: charged for packages that are over 84" combined length and girth, under 20 lbs, mailed to zones 1-4, price charged is 20 lb rate
  4. dimensional weight ANS: determined by multiplying (HxLxW). if the result is 1728 or more, divide the result by
  5. if irregular (odd shaped), multiply (HxLxW) then multiply the result by. 785, if the result is 1728 or more, divide by 194
  6. Shipping Services ANS: priority mail express, priority mail, first class package ser- vice retail, retail ground

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  1. Mailing Services ANS: first class mail ( letters and flats), periodicals, marketing mail, media mail, library mail, extra services
  2. Priority Mail ANS: 1-3 day delivery. Includes tracking. Up to $50 insurance. Flat rate, regional, prepaid pricing. Max weight 70 lbs, max 108" length plus girth. PM subject to Balloon pricing zones 1- 4, Dimensional pricing zones 5-8.
  3. first class mail ANS: any mailable item that weighs 13 ounces or less and can be sent by first class mail. sealed against inspection. Delivery Standard 1 to 3 days. forwarding free for up to 12 months.
  4. Every Door Direct Mail (eddm) ANS: targeted advertising techniques that allows customers to master marketing now Audience by age income or household. cus- tomer sent mail 5,000 or fewer flat size mail pieces within an area service by single post
  5. Library Mail is sent. ANS: To and from schools, museums and certain eligible institutions.
  6. Library Mail ANS: is limited to books, sound recording, academic thesis, and certain other items.
  7. Media Mail ANS: is for mailing books, catalogs, sound recordings, video recordings, and media that can be read by a computer. Items must weigh less than 70 pounds
  8. preferred services that usually offer the customer the best value is ANS: Priority Mail Express and Priority Mail
  9. a customer wants to mail you were then 5,000 flat size mail pieces do everyone in a specific area. The sales and service associate make offer the service

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  1. what information does the customer receive when using a return receipt for merchandise ANS: date of delivery, name of individual or company that received the package
  2. what service does signature confirmation provide? ANS: added level of security from requiring signature from the person accepting package
  3. when would you recommend signature confirmation over certified mail?- ANS: when is the parcel
  4. what service does certificate of mailing provide? ANS: evidence of the date nail was presented to The Postal Service for mailing
  5. under what circumstance would you recommend certificate of mailing? ANS: - when the customer needs proof that they mailed the item
  6. what service does special handling provide? ANS: preferential handling
  7. the special handling insured the article against loss or damage? ANS: no, insur- ance would have to be added
  8. what is the purpose of label 0 3 5 ch? ANS: for any item 35 lb and over.
  9. Forever stamp ANS: A stamp that can be used indefinitely to mail a one-ounce letter, regardless of when the stamp was purchased, is a ...
  10. semi postal stamp ANS: the prices of stamp pays for the first class single piece postage rate in effect at the

11 / 6 time of purchase Plus in amount to fund causes that have been determined to be in the

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  1. what is sure money? ANS: an international wire transfer. It is a money by wire transfer service and an extension of the Postal Service traditional money order service
  2. how much can a customer send Using sure money in one day? ANS: $1,500 a day
  3. is this service available in manual offices? ANS: no
  4. what types of photo identification are acceptable when using sure money?- ANS: official federal, state or local government issued ID oh, Mexican matricula Consular card, Visa border crossing ID
  5. what is the maximum amount of a gift card that can be sold to a consumer in one day? ANS: $500 a day
  6. do gift cards expire? ANS: no
  7. what payment methods can a customer use to purchase a gift card? ANS: cash or debit card
  8. what services in cooperation with other government agencies does the Postal Service offer? ANS: passport, migratory bird hunting, Selective Service, VA burial Flags
  9. can duck stance be return for refund after purchase? ANS: no, they are non-re- fundable
  10. how often are duck stamps issued? ANS: once a year from July 1st to March 1st

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  1. how does the Postal Service help with Selective Service? ANS: forms made available to customers in the postal lobbies
  2. how many burial flags are provided for veteran ANS: 1
  3. what methods can customers use to submit a change of address order? ANS: it can be done online or through the post office
  4. how long may a customer receive temporary forwarding? ANS: total of one year. starts with six months and then can renew for another 6 months if need it
  5. how does a customer who has purchased premium forwarding service receive their mail? ANS: through a priority mail shipment weekly
  6. what is the minimum amount of time that a customer may require a hold on their mail ANS: 3 days, not more than thirty
  7. what must be present it before a customer can pick up their mail at the post office? ANS: valid photo ID
  8. what is the minimum male volume that a customer must receive regularly in order to be eligible for a firm hold out? ANS: 50 letters on the first trip or when customer is a news agent
  9. if a customer does not pick up their mail for 10 consecutive days and has not arranged to hold their mail, what ANS: postmaster make cancel service

16 /

  1. what additional forms are completed and attached with the gxg?

17 / ANS: 2976 e and the Global Express guaranteed airway bill

  1. what is the maximum weight for priority mail Express International item?- ANS: 70 lb or otherwise specified by country
  2. what additional form must be used with all Priority Mail International shipments ANS: requires custom form 2976-r Customs dispatch
  3. what items may be shipped us first class mail International and first-class package international service? ANS: airmail letter posts, postcards printed matter and flats
  4. what is the maximum weight for first class mail International and first- class package international service items ANS: 4 lb
  5. the minimum length of a letter is how many inches long? ANS: 5 in
  6. the maximum size for a flat size mail piece is? ANS: 12 in by 15 in
  7. a machinable parcel cannot way more then ANS: 25 lb
  8. a parcel that is more than 70 lb is ANS: non mailable