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USPS Exam 421 Window Clerk Questions with Answers latest 2025, Exams of Social Sciences

University of MarylandSocial Sciences

USPS Exam 421 Window Clerk Questions with Answers latest 2025

Typology: Exams

2024/2025

Available from 07/05/2025

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USPS Exam 421 Window Clerk
Questions with Answers latest 2025
End to end process to ensure mail is collected, distributed and delivered the type of
clock the usps runs on
- 24 hour clock
Items sent within the US APO, FPO, UN, and its territories and possessions.
- Domestic mail
sets forth the policies, regulations and procedures governing domestic mail
- DMM- Domestic Mail Manual
sets forth policies, regulations, and procedures governing international mail
- IMM- International Mail Manual
contains policies and procedures for administrative ad support functions within the
postal service
- ASM-Administrative and Support Manual
all manuals are found on line via?
- Policy Net
Guarantees overnight or next day delivery $100 insurance and free tracking
- Express Mail
Premier Shipping service of the USPS
- Express Mail
Fast and affordable max 70lbs $50 insurance another premier shipping service of the
USPS 2-3 DAYS delivery
- Priority Mail
Bulk mail usually handled at distribution centers
- Parcel Select
Merchant pays postal fee returning merchandise bulk parcel return product
- Parcel Return Services
First class mail, periodicals, standard mail, package services
- Mailing services
proof of mailing uses PS Form 3800
- Certified Mail
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USPS Exam 421 Window Clerk

Questions with Answers latest 2025

End to end process to ensure mail is collected, distributed and delivered the type of clock the usps runs on

  • 24 hour clock Items sent within the US APO, FPO, UN, and its territories and possessions.
  • Domestic mail sets forth the policies, regulations and procedures governing domestic mail
  • DMM- Domestic Mail Manual sets forth policies, regulations, and procedures governing international mail
  • IMM- International Mail Manual contains policies and procedures for administrative ad support functions within the postal service
  • ASM-Administrative and Support Manual all manuals are found on line via?
  • Policy Net Guarantees overnight or next day delivery $100 insurance and free tracking
  • Express Mail Premier Shipping service of the USPS
  • Express Mail Fast and affordable max 70lbs $50 insurance another premier shipping service of the USPS 2-3 DAYS delivery
  • Priority Mail Bulk mail usually handled at distribution centers
  • Parcel Select Merchant pays postal fee returning merchandise bulk parcel return product
  • Parcel Return Services First class mail, periodicals, standard mail, package services
  • Mailing services proof of mailing uses PS Form 3800
  • Certified Mail

Provides up to $5000 in coverage extra service requires PS Form 3813 or 3813-p

  • Insured Mail Provides date and time of delivery, free when you purchase Priority mail now called USPS Tracking
  • Delivery Confirmation POM
  • Postal Operations Manual Official Source for updates and updated bi-weekly
  • Postal bulletin Does this package contain anything liquid, fragile, potentially hazardous' such as/like perfume or lithium batteries?
  • 6 Part of HAZMAT question Tells you when and how to display the POW flag
  • Postal Bulletin POW
  • Prisoner of War Bears only stamps as postage weights more than 13 oz and was not excepted at retail counter.
  • Anonymous Mail PVI
  • Postage Validation Imprinter AMU
  • Anonymous Mail Unit DDD
  • Weighs less than 13 oz DDD
  • Weighs more than 13 oz Magazines, newspaper, must be printed at least 4x's times a year from a creditable organization
  • Periodicals Parcel post, bonded printed matter media mail, library mail
  • package services

Priority Mail is delivered in

  • 2-3 days any mailable item that weighs less than 13 oz
  • First Class Mail Global Express Guarantee (GXG) is shipped in
  • 1-3 days No mail piece can weigh more than except standard post
  • 70lbs EDDM
  • Every Door Direct Mail Express mail is delivered in
  • 1-2 days what surcharge applies to items/parcels over 108 but no more than 130in
  • oversize /parcel post PS Form 3816
  • COD PS Form 3816-AS
  • More than 3 COD articles are mailed at one time Parcel Post and zones 5-8 larger than 1 cubic foot use
  • Dimensional Pricing Ensures that mail is delivered to a specific addressee or the addressee agent for a fee
  • Restricted delivery Post Office motto for providing the ideal customer experience
  • Clean, Stocked, and Friendly Everyday What are the three P's that influence customer perception
  • Personal, Professional, Postal What does G.I.S.T. stand for
  • Greet, Inquiry, Suggest, and Thank Words that generate a negative feeling
  • Trigger Words

Words that make us feel relaxed and composed

  • Calming Words What does POS stand for
  • Point of Service Postal Bulletin, Retail Digest, LMS, Emails, service talks, postal message center, news link are all
  • Retail Communication Channels SSK, ATM, Stamps by mail, USPS.COM, CPU, Village post offices, mobile retail units, stamps-to-go, stamps by phone, approved shippes,
  • 10 expanded access channels PS Form 1412
  • End of the day report SSA is accountable for ______ at the retail floor
  • $100 in cash(AIC753) and blank money orders Available at designated PO for transients and people waiting to get PO Boxes and the mail is help for a max of 30 days unless extended my Postmaster
  • General Delivery SIA
  • Segmented Inventory Accountability what credit is it when the stock custodian holds unit resolve and transfer to retail floor SSA and the abbreviation for it
  • SIA - Segmented Inventory Accountability on the due date a PO Box powered mail is distributed to the box but not delivered
  • 1st day of the month (10 day grace period) on this day a reminder letter is generated from webbats and placed in the PO Box
  • 20th day on this day the PO Box is returned to sender
  • 11th day When customer goes on vacation the post office can hold their mail for a max of
  • 30 days What does RCE stand for
  • Retail Customer Experience

Commercial mail or Business related mail customers must be processed by what unit

  • BMEU Customers are charge what fee to pay to have their PO Box back after the 10th day
  • late fee or lock change fee of $ Customers can check their claim online after how many days
  • 10 A second or finally notice is issued after how many calendar days from the first attempted delivery of certified mail article
  • 5 days PS Form 3816 COD must show
  • the article number How many bait many orders does the SSA get assigned to and where are they kept
  • 3 and they are kept under the largest currency bill in the draw Units with Individual accountability have fixed credits/stamps and are audited how often
  • every 4 months BSA IS
  • Bank secrecy Act a law that requires every business that provides financial services to report these transactions what are the two types of money orders and their colors
  • Domestic- green and International - pink Money orders can be purchased with
  • cash, travelers check, credit and debit cards RCE stands for
  • Retail Customer Experience What is the main benefit of the RCE Program
  • Test the skill of our retail work force through the eyes of our customer (mystery shopper) The post website is
  • usps.com Does the post office give cash back if so how much
  • yes, as long as they purchase something up to $50 in $10 increments POW flags are given
  • for burial purposes What class of mail does the PO have a monopoly on
  • Mailing services Perceptions is _____________
  • reality What is the time limit that COD undeliverable packages can be held for
  • 30 days Certified Mailing may be only used with what type of mail class
  • First Class or Priority Provides preferential handling to the extent practicable in dispatch it does not provide preferential delivery usually used for honey bees live poultry
  • Special Handling caller services are done for how long
  • 6 month period PO Box customers are issued how many keys
  • 2 The postmaster can cancel Firm Holdout if
  • the mail pieces fall below 50 pieces each day for a 30 day period or the mail is not picked up within 10 consecutive days AIC
  • Account Identifier Code Used to aid postal inspection service in postal burglary and robbery investigations
  • Bait Money Orders Can forward mail for up to how long
  • 12 months How long is a change of address kept on file
  • 18 months