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USPS Exam 421 Window Clerk Exam
Latest 2025 latest version Questions
with Correct & Verified Answers
End to end process to ensure mail is collected, distributed and delivered the type of clock the usps runs on
24 hour clock
Items sent within the US APO, FPO, UN, and its territories and possessions.
Domestic mail
sets forth the policies, regulations and procedures governing domestic mail
DMM- Domestic Mail Manual
sets forth policies, regulations, and procedures governing international mail
IMM- International Mail Manual
contains policies and procedures for administrative ad support functions within the postal service
ASM-Administrative and Support Manual
all manuals are found on line via?
Policy Net
Guarantees overnight or next day delivery $100 insurance and free tracking
Express Mail
Premier Shipping service of the USPS
Express Mail
Fast and affordable max 70lbs $50 insurance another premier shipping service of the USPS 2-3 DAYS delivery
Priority Mail
Bulk mail usually handled at distribution centers
Parcel Select
Merchant pays postal fee returning merchandise bulk parcel return product
Parcel Return Services
First class mail, periodicals, standard mail, package services
Mailing services
POW
Prisoner of War
Bears only stamps as postage weights more than 13 oz and was not excepted at retail counter.
Anonymous Mail
PVI
Postage Validation Imprinter
AMU
Anonymous Mail Unit
DDD
Weighs less than 13 oz
DDD
Weighs more than 13 oz
Magazines, newspaper, must be printed at least 4x's times a year from a creditable organization
Periodicals
Parcel post, bonded printed matter media mail, library mail
package services
printed matter weighs less than 16 oz must pay annual presort fee min. of 200 pieces or over 50 lbs
Standard Mail
can be used for gifts weighs up to 70lbs measures max of 130in price based on weigh distance and shape
Parcel Post
Delivery time 2-3 days( not guaranteed )
Priority Mail
Delivery time 1-2 days ( overnight and next day ) * Guaranteed
Express mail ( Priority Mail Express )
Letters size max
6 1/8in in height and 11 1/2in in length max 1/4in in thickness
Flats size max
15in in length and 12in in height and 3/4in in thickness
Postal Service___________ are available online and provide guidance on regulations for domestic/international/administrative/personnel fields support?
Directives
Priority Mail is delivered in
2 - 3 days
any mailable item that weighs less than 13 oz
First Class Mail
Global Express Guarantee (GXG) is shipped in
1 - 3 days
No mail piece can weigh more than except standard post
70lbs
EDDM
Every Door Direct Mail
Express mail is delivered in
1 - 2 days
what surcharge applies to items/parcels over 108 but no more than 130in
oversize /parcel post
PS Form 3816
COD
PS Form 3816-AS
More than 3 COD articles are mailed at one time
Parcel Post and zones 5-8 larger than 1 cubic foot use
Dimensional Pricing
Ensures that mail is delivered to a specific addressee or the addressee agent for a fee
Restricted delivery
Post Office motto for providing the ideal customer experience
Clean, Stocked, and Friendly Everyday
What are the three P's that influence customer perception
Personal, Professional, Postal
What does G.I.S.T. stand for
$100 in cash(AIC753) and blank money orders
Available at designated PO for transients and people waiting to get PO Boxes and the mail is help for a max of 30 days unless extended my Postmaster
General Delivery
SIA
Segmented Inventory Accountability
what credit is it when the stock custodian holds unit resolve and transfer to retail floor SSA and the abbreviation for it
SIA - Segmented Inventory Accountability
on the due date a PO Box powered mail is distributed to the box but not delivered
1st day of the month (10 day grace period)
on this day a reminder letter is generated from webbats and placed in the PO Box
20th day
on this day the PO Box is returned to sender
11th day
When customer goes on vacation the post office can hold their mail for a max of
30 days
What does RCE stand for
Retail Customer Experience
Max weight for a 1st class letter
13 oz
PS Form 3849
Delivery Notice/Reminder/Receipt
PS Form 153
Signature Confirmation
PS Form 152
Delivery Confirmation
How often is the Retail floor stocked
Bi-weekly
SSA are audited for SIA how often
5 days
Refunds should be requested within how may days
30 days
Stamps are replenished how often
weekly
Commercial mail or Business related mail customers must be processed by what unit
BMEU
Customers are charge what fee to pay to have their PO Box back after the 10th day
late fee or lock change fee of $
Customers can check their claim online after how many days
10
A second or finally notice is issued after how many calendar days from the first attempted delivery of certified mail article
5 days
PS Form 3816 COD must show
the article number
How many bait many orders does the SSA get assigned to and where are they kept
3 and they are kept under the largest currency bill in the draw
Units with Individual accountability have fixed credits/stamps and are audited how often
every 4 months
BSA IS
Bank secrecy Act a law that requires every business that provides financial services to report these transactions
what are the two types of money orders and their colors
Domestic- green and International - pink
Money orders can be purchased with
cash, travelers check, credit and debit cards
RCE stands for
Retail Customer Experience
What is the main benefit of the RCE Program
Provides preferential handling to the extent practicable in dispatch it does not provide preferential delivery usually used for honey bees live poultry
Special Handling
caller services are done for how long
6 month period
PO Box customers are issued how many keys
2
The postmaster can cancel Firm Holdout if
the mail pieces fall below 50 pieces each day for a 30 day period or the mail is not picked up within 10 consecutive days
AIC
Account Identifier Code
Used to aid postal inspection service in postal burglary and robbery investigations
Bait Money Orders
Can forward mail for up to how long
12 months
How long is a change of address kept on file
18 months
Lobby Assistant
Helps customers with package pick-ups identify mailing needs, ensures customers complete required forms before they reach the window, and answers customer questions.
Lead Sales & Services Associate (LSSA)
Maintains a comprehensive working knowledge of regulations ruling policy and procedures relating to all phases of retail services. Provides technical guidance to retail employees assigned to the unit, informing them of changes or clarifications in policies, procedures, operations, or regulations.
Postmaster/Manager
Business leaders and community anchors that make local contacts the postal service needs to increase its share of the shipping maket.
Sales & Services Associate (SSA)
Your teammates. You support each other by ensuring the correct processes are followed and customer needs are met, as well as educate customers on our products and services.
Supervisor
Responsible for managing post office day-to-day operations and ensuring that employees are properly trained and well-informed.
The first opportunity for a Sales & Services Associate (SSA) to start the customer experience on a positive note is to:
Deliver a first impression
.
The type of communication that can enhance or contradict messages is:
Non-verbal Communication.
.
The approach a Sales & Services Associate (SSA) can use to engage our customers and ensure their needs are met is:
A+G.I.S.T.
.
Why is maintaining the security and sanctity of the mail one of the core responsibilities of the postal service?
Instills customer confidence
.
Successful sales transactions occur when the Sales & Services Associate (SSA):
Makes an informal mutual decision with the customer on products/services
.
What is the most positive way to impact customer perception of the Post Office?
Provide world-class customer service
The US Postal Service is the only delivery service that reaches:
Every address in the nation six days a week
.
An organized workstation creates a more ____ workplace.
Efficient
.
How a Sales & Services Associate (SSA) conducts themselves on the job affects the:
Postal brand
.
An active listening technique used to create a successful transaction is called:
Clarifying
.
One of the first things a customer notices about a Sales & Services Associate (SSA) is their:
Personal appearance
.
The primary law enforcement for the US Postal Service is the:
