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USPS Exam 421 Window Clerk Exam Latest 2025 latest version Questions with Correct & Verifi, Exams of Computer Communication Systems

USPS Exam 421 Window Clerk Exam Latest 2025 latest version Questions with Correct & Verified Answers

Typology: Exams

2024/2025

Available from 04/11/2025

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USPS Exam 421 Window Clerk Exam
Latest 2025 latest version Questions
with Correct & Verified Answers
End to end process to ensure mail is collected, distributed and delivered the type of clock the usps runs
on
24 hour clock
Items sent within the US APO, FPO, UN, and its territories and possessions.
Domestic mail
sets forth the policies, regulations and procedures governing domestic mail
DMM- Domestic Mail Manual
sets forth policies, regulations, and procedures governing international mail
IMM- International Mail Manual
contains policies and procedures for administrative ad support functions within the postal service
ASM-Administrative and Support Manual
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Download USPS Exam 421 Window Clerk Exam Latest 2025 latest version Questions with Correct & Verifi and more Exams Computer Communication Systems in PDF only on Docsity!

USPS Exam 421 Window Clerk Exam

Latest 2025 latest version Questions

with Correct & Verified Answers

End to end process to ensure mail is collected, distributed and delivered the type of clock the usps runs on

24 hour clock

Items sent within the US APO, FPO, UN, and its territories and possessions.

Domestic mail

sets forth the policies, regulations and procedures governing domestic mail

DMM- Domestic Mail Manual

sets forth policies, regulations, and procedures governing international mail

IMM- International Mail Manual

contains policies and procedures for administrative ad support functions within the postal service

ASM-Administrative and Support Manual

all manuals are found on line via?

Policy Net

Guarantees overnight or next day delivery $100 insurance and free tracking

Express Mail

Premier Shipping service of the USPS

Express Mail

Fast and affordable max 70lbs $50 insurance another premier shipping service of the USPS 2-3 DAYS delivery

Priority Mail

Bulk mail usually handled at distribution centers

Parcel Select

Merchant pays postal fee returning merchandise bulk parcel return product

Parcel Return Services

First class mail, periodicals, standard mail, package services

Mailing services

POW

Prisoner of War

Bears only stamps as postage weights more than 13 oz and was not excepted at retail counter.

Anonymous Mail

PVI

Postage Validation Imprinter

AMU

Anonymous Mail Unit

DDD

Weighs less than 13 oz

DDD

Weighs more than 13 oz

Magazines, newspaper, must be printed at least 4x's times a year from a creditable organization

Periodicals

Parcel post, bonded printed matter media mail, library mail

package services

printed matter weighs less than 16 oz must pay annual presort fee min. of 200 pieces or over 50 lbs

Standard Mail

can be used for gifts weighs up to 70lbs measures max of 130in price based on weigh distance and shape

Parcel Post

Delivery time 2-3 days( not guaranteed )

Priority Mail

Delivery time 1-2 days ( overnight and next day ) * Guaranteed

Express mail ( Priority Mail Express )

Letters size max

6 1/8in in height and 11 1/2in in length max 1/4in in thickness

Flats size max

15in in length and 12in in height and 3/4in in thickness

Postal Service___________ are available online and provide guidance on regulations for domestic/international/administrative/personnel fields support?

Directives

Priority Mail is delivered in

2 - 3 days

any mailable item that weighs less than 13 oz

First Class Mail

Global Express Guarantee (GXG) is shipped in

1 - 3 days

No mail piece can weigh more than except standard post

70lbs

EDDM

Every Door Direct Mail

Express mail is delivered in

1 - 2 days

what surcharge applies to items/parcels over 108 but no more than 130in

oversize /parcel post

PS Form 3816

COD

PS Form 3816-AS

More than 3 COD articles are mailed at one time

Parcel Post and zones 5-8 larger than 1 cubic foot use

Dimensional Pricing

Ensures that mail is delivered to a specific addressee or the addressee agent for a fee

Restricted delivery

Post Office motto for providing the ideal customer experience

Clean, Stocked, and Friendly Everyday

What are the three P's that influence customer perception

Personal, Professional, Postal

What does G.I.S.T. stand for

$100 in cash(AIC753) and blank money orders

Available at designated PO for transients and people waiting to get PO Boxes and the mail is help for a max of 30 days unless extended my Postmaster

General Delivery

SIA

Segmented Inventory Accountability

what credit is it when the stock custodian holds unit resolve and transfer to retail floor SSA and the abbreviation for it

SIA - Segmented Inventory Accountability

on the due date a PO Box powered mail is distributed to the box but not delivered

1st day of the month (10 day grace period)

on this day a reminder letter is generated from webbats and placed in the PO Box

20th day

on this day the PO Box is returned to sender

11th day

When customer goes on vacation the post office can hold their mail for a max of

30 days

What does RCE stand for

Retail Customer Experience

Max weight for a 1st class letter

13 oz

PS Form 3849

Delivery Notice/Reminder/Receipt

PS Form 153

Signature Confirmation

PS Form 152

Delivery Confirmation

How often is the Retail floor stocked

Bi-weekly

SSA are audited for SIA how often

5 days

Refunds should be requested within how may days

30 days

Stamps are replenished how often

weekly

Commercial mail or Business related mail customers must be processed by what unit

BMEU

Customers are charge what fee to pay to have their PO Box back after the 10th day

late fee or lock change fee of $

Customers can check their claim online after how many days

10

A second or finally notice is issued after how many calendar days from the first attempted delivery of certified mail article

5 days

PS Form 3816 COD must show

the article number

How many bait many orders does the SSA get assigned to and where are they kept

3 and they are kept under the largest currency bill in the draw

Units with Individual accountability have fixed credits/stamps and are audited how often

every 4 months

BSA IS

Bank secrecy Act a law that requires every business that provides financial services to report these transactions

what are the two types of money orders and their colors

Domestic- green and International - pink

Money orders can be purchased with

cash, travelers check, credit and debit cards

RCE stands for

Retail Customer Experience

What is the main benefit of the RCE Program

Provides preferential handling to the extent practicable in dispatch it does not provide preferential delivery usually used for honey bees live poultry

Special Handling

caller services are done for how long

6 month period

PO Box customers are issued how many keys

2

The postmaster can cancel Firm Holdout if

the mail pieces fall below 50 pieces each day for a 30 day period or the mail is not picked up within 10 consecutive days

AIC

Account Identifier Code

Used to aid postal inspection service in postal burglary and robbery investigations

Bait Money Orders

Can forward mail for up to how long

12 months

How long is a change of address kept on file

18 months

Lobby Assistant

Helps customers with package pick-ups identify mailing needs, ensures customers complete required forms before they reach the window, and answers customer questions.

Lead Sales & Services Associate (LSSA)

Maintains a comprehensive working knowledge of regulations ruling policy and procedures relating to all phases of retail services. Provides technical guidance to retail employees assigned to the unit, informing them of changes or clarifications in policies, procedures, operations, or regulations.

Postmaster/Manager

Business leaders and community anchors that make local contacts the postal service needs to increase its share of the shipping maket.

Sales & Services Associate (SSA)

Your teammates. You support each other by ensuring the correct processes are followed and customer needs are met, as well as educate customers on our products and services.

Supervisor

Responsible for managing post office day-to-day operations and ensuring that employees are properly trained and well-informed.

The first opportunity for a Sales & Services Associate (SSA) to start the customer experience on a positive note is to:

Deliver a first impression

.

The type of communication that can enhance or contradict messages is:

Non-verbal Communication.

.

The approach a Sales & Services Associate (SSA) can use to engage our customers and ensure their needs are met is:

A+G.I.S.T.

.

Why is maintaining the security and sanctity of the mail one of the core responsibilities of the postal service?

Instills customer confidence

.

Successful sales transactions occur when the Sales & Services Associate (SSA):

Makes an informal mutual decision with the customer on products/services

.

What is the most positive way to impact customer perception of the Post Office?

Provide world-class customer service

The US Postal Service is the only delivery service that reaches:

Every address in the nation six days a week

.

An organized workstation creates a more ____ workplace.

Efficient

.

How a Sales & Services Associate (SSA) conducts themselves on the job affects the:

Postal brand

.

An active listening technique used to create a successful transaction is called:

Clarifying

.

One of the first things a customer notices about a Sales & Services Associate (SSA) is their:

Personal appearance

.

The primary law enforcement for the US Postal Service is the: