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USPS Exam 421 Window Clerk Exam 2025 with
Accurately Answered Questions 100% (Score A)
The type of communication that can enhance or contradict messages is: Non-verbal Communication. 3 multiple choice options The approach a Sales & Services Associate (SSA) can use to engage our customers and ensure their needs are met is: A+G.I.S.T. 3 multiple choice options Why is maintaining the security and sanctity of the mail one of the core responsibilities of the postal service? Instills customer confidence 3 multiple choice options Successful sales transactions occur when the Sales & Services Associate (SSA): Makes an informal mutual decision with the customer on products/services
3 multiple choice options What is the most positive way to impact customer perception of the Post Office? Provide world-class customer service 3 multiple choice options The US Postal Service is the only delivery service that reaches: Every address in the nation six days a week 3 multiple choice options An organized workstation creates a more ____ workplace. Efficient 3 multiple choice options How a Sales & Services Associate (SSA) conducts themselves on the job affects the: Postal brand 3 multiple choice options An active listening technique used to create a successful transaction is called:
What skill do you need to build a comfortable rapport with customers? Ability to communicate 3 multiple choice options What is the second step in the G.I.S.T. sales process? Inquire 3 multiple choice options What is especially important in today's competitive market when dealing with a customer? Their perception of you 3 multiple choice options What locations do customers enter and recognize you as the Postal Service? Retail area 3 multiple choice options What is the third step in the G.I.S.T. sales process?
Suggest 3 multiple choice options What do you provide customers with when you develop positive interactions with them? Customer satisfaction 3 multiple choice options What is the fourth step in the G.I.S.T. sales process? Thank 3 multiple choice options What is removing merchandise, money, or coupons from undeliverable bulk business mail considered? Postal theft 3 multiple choice options Which product(s) offers a money back guarantee? Priority Mail Express (PME)
What is the delivery standard for Priority Mail Express (PME)? 1 - 2 business days guaranteed 3 multiple choice options What is the delivery standard for Priority Mail (PM)? 1, 2, or 3 business days 3 multiple choice options What is the delivery standard for Ground Advantage (GA)? 2 - 5 business days 3 multiple choice options Tracking is included for all products except: Bound Printed Matter or BPM 3 multiple choice options $100 insurance is included for all products except: First Class Mail
3 multiple choice options What is the maximum weight the Post Office may ship? 70 lbs 3 multiple choice options What are the maximum dimensions the Post Office may ship? 108in length and girth 3 multiple choice options Preferred services that usually offer the customer the best value is: Priority Mail Express (PME) & Priority Mail (PM) 3 multiple choice options A customer wants to mail fewer than 5,000 flat-sized mail pieces to everyone in a specific area. The SSA may offer the service: Every Door Direct Mail (EDDM) 3 multiple choice options
3 multiple choice options What must be presented before a customer can pick up their mail at the Post Office? A valid ID 3 multiple choice options The maximum length and girth for Priority Mail (PM) is: 108 in 3 multiple choice options What is the minimum mail volume that a customer must receive regularly in order to be eligible for a firm holdout? 50 pieces 3 multiple choice options Which type of mail consists of items sent within the United States? Domestic mail 3 multiple choice options
If a customer does not pick up their mail for 10 consecutive days and is not arranged to hold their mail, what happens? Return to sender 3 multiple choice options What pricing may be charged for Priority Mail items measuring over 1 cubic foot and destination to Zone 6? Dimensional pricing 3 multiple choice options Customers that need more pickup times than a firm holdout and/or have more mail each day than the largest box your office holds can request, and pay for, what service? Caller service 3 multiple choice options Sales & Services Distribution Associate (SSDA) Performs many of the same duties of an SSA; however, they also support the back office distribution functions. Lobby Assistant
A customer needs an item to arrive "as soon as possible," what is the best service for them? Priority Mail Express (PME) 3 multiple choice options A customer states: "Delivery in the next few days would be fine." What is the best service for them? Priority Mail Express (PME) or Priority Mail (PM) 3 multiple choice options A customer states: "I am not in a hurry, just give me the cheapest rate." What is the best service for them? Ground Advantage (GA) 3 multiple choice options Postal Service employees operate under a mandate to protect and preserve the mail placed in its: Custody 3 multiple choice options
A violation of the security and sanctity of the mail is: Failing to deliver the mail 3 multiple choice options The first opportunity for a Sales & Services Associate (SSA) to start the customer experience on a positive note is to: Deliver a first impression 3 multiple choice options What can you offer customers for their mailing and shipping needs? Solutions 3 multiple choice options Transients and individuals waiting to get P.O. boxes can request what free service? General Delivery 3 multiple choice options Which category of products do premier products belong to? Shipping 3 multiple choice options
3 multiple choice options Which product provides the fastest delivery service? Priority Mail Express (PME) 3 multiple choice options When a customer requests Premium Forwarding Service Residential (PFSR), the mailpieces are mailed to the customer using the Priority Mail service: Weekly 3 multiple choice options What must customers provide for every item mailed? Address 3 multiple choice options First Class mail can be ____ for free up to 12 months. Forwarded Which method is used to calculate pricing for all of the following:
Priority Mail Express (PME) Priority Mail (PM) Ground Advantage (GA) Zone chart 3 multiple choice options Migratory bird stamps are essential for: Hunting 3 multiple choice options What is the maximum amount of insurance that may be purchased? $5, 3 multiple choice options Designated Post Offices have a service called ____ available for transients. General delivery 3 multiple choice options When is a recipient's signature required on insured items? Over $
An optional, free daily preview of mail pieces to be delivered is called: Informed Delivery 3 multiple choice options What service does a return receipt provide? Proof of delivery and delivery address 3 multiple choice options What form would a customer fill out to have their mail permanently forwarded to a new address? Form 3575 - Change of Address 3 multiple choice options How can the customer obtain the date and time of delivery and an image of the recipient's signature electronically? Email signature 3 multiple choice options Premium Forwarding Service (PFS) offers residential customers the option of having their mail re-ship to them temporarily for: 12 months
3 multiple choice options What service does signature confirmation provide? Recipient must sign for it as an added security measure 3 multiple choice options The lost or stolen money order list is found in: The Postal bulletin 3 multiple choice options When would you recommend signature confirmation over Certified mail? When it is a parcel 3 multiple choice options Registered mail can be insured up to: $50, 3 multiple choice options What service allows customers to request their package returned before delivery?
