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USPS 421 WINDOW CLERK EXAM LATEST EXAM |
QUESTIONS AND CORRECT ANSWERS | GRADED A+
| VERIFIED ANSWERS | (JUST RELEASED)
What are the 3 types of return receipts? ------CORRECT ANSWER----------- ----domestic return receipt, request for delivery information/return receipt, electronic return receipt What service verifies that merchandise was sent by the customer and received by the addressee? ------CORRECT ANSWER---------------return receipt for merchandise What does signature confirmation provide ------CORRECT ANSWER--------- ------an added level of security by requiring a signature from the person who accepts the package Is signature confirmation available for mail addressed to an APO or FPO destination? ------CORRECT ANSWER---------------no, only for domestic mail parcels Which service provides evidence of the date mail was presented to the Postal Service for mailing, but does not provide a record of delivery or insurance coverage? ------CORRECT ANSWER---------------certificate of mailing What does special handling provide? ------CORRECT ANSWER--------------- preferential handling , but not preferential delivery
A caution heavy sticker should be applied to articles weighing over ------ CORRECT ANSWER---------------35 lbs Indemnity claims must be filed no later than ____ from the date of mailing -- ----CORRECT ANSWER---------------60 days What are the 2 ways indemnity claims are initiated by the customer? ------ CORRECT ANSWER---------------online and by mail What are the 3 types of postage payment methods? ------CORRECT ANSWER---------------stamps, postage meters, permit imprint Forever stamps are ------CORRECT ANSWER--------------- nondenominational first class mail postage and can be used to mail first class mail no matter the postal rate Which stamp includes an amount, in addition to the first class single piece postage rate, to fund causes that have been determined to be in the national public interest? ------CORRECT ANSWER---------------semi postal stamps The study of stamps and postal materials is called ------CORRECT ANSWER---------------philately
How many days grace period is allowed before a late fee is imposed? ------ CORRECT ANSWER---------------10 days What are the three payment cycles for PO boxes ------CORRECT ANSWER---------------3,6, What is Baker's dozen as it relates to PO Box service? ------CORRECT ANSWER---------------13 months of service for a 12 month payment when opening a new PO Box What additional services are available to most of the Premium Post Office Box services offices ------CORRECT ANSWER---------------Street addressing, informed delivery, expanded lobby hours, earlier up times How many keys are issued upon opening a PO Box? ------CORRECT ANSWER--------------- 2 How many forms of valid identification are required to open a PO Box ------ CORRECT ANSWER---------------2: a photo ID and the other must include the customers physical address Name the surcharge that applies to large and odd shaped priority mail pieces ------CORRECT ANSWER---------------dimensional weight pricing
Which surcharge is applied to packages less than 20lbs but over 84 inches and is addressed to zones 1-4? ------CORRECT ANSWER--------------- Ballon Pricing Which surcharge is applied to priority mail packages shipped to zones 5- 9 and have any dimension that exceeds one cubic foot? ------CORRECT ANSWER---------------Dimensional Weight Pricing How many types of envelopes and boxes are available for priority mail flat rate? ------CORRECT ANSWER---------------6 sizes of flat rate envelopes and 3 sizes of flat rate boxes What shipping service has an estimated 1 to 3 day delivery but is not guaranteed and weighs less than 13 ounces? ------CORRECT ANSWER---- -----------First Class Package Service - Retail First class package service retail are the only classes of mail eligible to receive what services? ------CORRECT ANSWER---------------registered mail services and certified mail services which shipping service is not sealed against postal inspection, available only through retail channels, has an estimated delivery time of 2- 8 days, is not guaranteed and is only available for zones 5- 9 ------CORRECT ANSWER---------------USPS Retail Ground What is applied to USPS retail ground pieces that measure over 108 inches but not exceeding 130 inches? ------CORRECT ANSWER--------------- Oversized Pricing
formed of printed sheets are known as? ------CORRECT ANSWER----------- ----Periodicals USPS Marketing Mail is used to send? ------CORRECT ANSWER------------- --Printed matter, flyers, advertisements, newsletters, catalogs, and small packages Which service requires Mailers to have at least 200 pieces or 50lbs per mailing, pay an annual pre-sort fee and have the mail accepted at a business mail entry unit? ------CORRECT ANSWER---------------USPS Marketing Mail Every Door Direct Mail- Retail is limited to ______ or fewer flat sized mail pieces within an area serviced by a single post office ------CORRECT ANSWER---------------5, These items limited to books, sound recordings, academic theses, and certain other items must be sent to, from or between educational organizations, museums, or other qualified organizations to use what service? ------CORRECT ANSWER---------------Library Mail Which type of mail is limited to books, sound recordings, recorded videotapes, printed music, CDs, and DVDs and cannot contain advertising? ------CORRECT ANSWER---------------Media Mail
What type of environment focuses on people, processes, pride, and results to ensure the expectations are exceeded? ------CORRECT ANSWER-------- -------customer centric environment As ambassadors to our customers, the USPS relies on you to... ------ CORRECT ANSWER---------------educate our customers on our products and services as well as provide world class customer experience that builds customer loyalty Our business touches... - -----CORRECT ANSWER---------------every address in the nation USPS employees are mandated by federal law to.. ------CORRECT ANSWER---------------preserve and protect all mail placed in our custody With few exceptions what type of warrant is needed to break or permit the breaking of seals on any class of mail? ------CORRECT ANSWER------------- --Federal Search Warrant Who empowers the US postal inspection service? ------CORRECT ANSWER---------------U.S. Congress The primary federal law-enforcement officers of USPS who enforce federal statues related to mail security and investigate postal offenses as well as postal related civil matters are known as? ------CORRECT ANSWER--------- ------USPIS ( united states postal inspection service)
Explain transitioning between the back and front ------CORRECT ANSWER---------------sorting mail and packages in the back and then moving to a customer facing position Define relatability ------CORRECT ANSWER---------------The ability to establish an association, connection, or relationship with a person or a thing The art and technique of using words effectively to impart information or ideas is ------CORRECT ANSWER---------------Communication S.O.L.E.R stands for: ------CORRECT ANSWER---------------S: Squarely face person O: open your posture L: Lean toward sender E: Establish and maintain eye contact R: Relax what active listening technique is used to bring a message into greater focus by getting more information and identifying what's being communicated, as well as providing a better understanding? ------ CORRECT ANSWER---------------Clarifying G.I.S.T stands for: ------CORRECT ANSWER---------------Greet, Inquire, Suggest, Thank
What do we never get a second chance to make? ------CORRECT ANSWER---------------A first impression what type of mail consist of items sent within the United States, its territories and possessions including APOs, FPOs, and the United Nations? ------CORRECT ANSWER---------------Domestic Mail which manual sets forth the policies, regulations, and procedures governing domestic mail services? ------CORRECT ANSWER---------------Domestic Mail Manual (DMM) what are the 6 shipping services the USPS offers? ------CORRECT ANSWER---------------Priority Mail Express, Priority, First Class, Retail Ground, Parcel Return Service, International Mail which class of mail offers expedited service for mailable matter and has a money back guarantee? ------CORRECT ANSWER---------------Priority Mail Express which premier shipping service has guaranteed 1 or 2 day delivery, 365 days a year and includes $100 insurance? ------CORRECT ANSWER-------- -------Priority Mail Express what times are priority mail express guaranteed to be delivered? ------ CORRECT ANSWER---------------12 pm and 3 pm
how many times should the recipients address be on a package and where? ------CORRECT ANSWER---------------once, on the side bearing postage when should cord, string, twine, masking, or cellophane tape be used in preparation and sealing of USPS packages? ------CORRECT ANSWER----- ----------Never What are our Premier products and services? ------CORRECT ANSWER---- -----------Priority Mail Express, Priority Mail, Insured Mail, Post Office Boxes Which Extra services offer proof of mailing? ------CORRECT ANSWER------ ---------Certificate of Mailing and Certified Mail Which extra services offer protection in transit? ------CORRECT ANSWER-- -------------Insured mail and registered mail Which extra services offer confirmation of delivery? ------CORRECT ANSWER---------------Collect on Deliver (COD), USPS Tracking, Signature confirmation, Restricted delivery, Return Receipt, Return Receipt for merchandise Which extra services offer service after mailing? ------CORRECT ANSWER---------------Merchandise return service
What does USPS tracking provide our customers? ------CORRECT ANSWER---------------Provides the date, zip code, and the time the article was delivered What does restricted delivery service ensure? ------CORRECT ANSWER--- ------------insures that mail is delivered only to a specific addressee or the addressees authorized agent Insured mail service provides insurance up to how much? ------CORRECT ANSWER---------------$5, Can precanceled stamps be used to pay for insured mail service fees? -----
- CORRECT ANSWER---------------No Insurance over what amount requires the recipients signature? ------ CORRECT ANSWER---------------$ if an insured mail item is unclaimed, it is returned after how many days following the first delivery attempt? ------CORRECT ANSWER--------------- 15 days what mail services provide customers with proof of mailing, signature upon delivery date and time the item was delivered, or delivery was attempted? - -----CORRECT ANSWER---------------Certified Mail
what is collected at the time of delivery from the recipient by the USPS the time of delivery with COD service? ------CORRECT ANSWER--------------- The price of the merchandise and the cost of postage and handling The fee for _____ Service includes insurance against loss, rifling or damage to the article and the failure to receive payment for the article ------ CORRECT ANSWER---------------COD- Collect on Delivery maximum amount one can collect on a COD item is ------CORRECT ANSWER---------------$1, Return receipts provides ------CORRECT ANSWER---------------evidence of delivery and information about the recipients actual address money orders can be purchased using which forms of payment? ------ CORRECT ANSWER---------------cash, debit card, and travelers check what are the two types of money orders? ------CORRECT ANSWER---------- -----domestic (green) and international (pink) explain two- tier as it relates to domestic money orders ------CORRECT ANSWER---------------1st tier: $.01 to $ 2nd tier: $500.01 to $1,
what is the maximum value of a domestic money order and an international money order ------CORRECT ANSWER---------------Domestic: $1, International: $ if a customer needs to inquire about or have a money order replaced which form do they need to complete and pay the fee for? ------CORRECT ANSWER---------------PS Form 6401 Money Order Inquiry these money orders are used to aid the USPIS in burglary and robbery investigations and are accountable ------CORRECT ANSWER--------------- Bait money orders SSA's will receive how many bait money orders? Where should they be placed? ------CORRECT ANSWER---------------3 bait money orders placed under the largest denomination in your cash drawer what are the 3 security features money orders have? ------CORRECT ANSWER---------------Watermark, security thread, dollar amounts where can the list for missing, lost, or stolen money orders be found? ------ CORRECT ANSWER---------------postal bulletin and on usps.com this service is a money by wire transfer service and an extension of the Postal Service traditional money order service ------CORRECT ANSWER--- ------------sure money (dinero seguro)
requires rapid expansion of the Armed Forces? ------CORRECT ANSWER-- -------------selective service registration how many burial flags can be issued for each deceased veteran ------ CORRECT ANSWER--------------- 1 how long is a permanent change of address order kept on file ------ CORRECT ANSWER---------------18 months how long is the mail forwarded with a permanent change of address order? ------CORRECT ANSWER---------------12 months what are two ways a customer may submit a change of address order? -----
- CORRECT ANSWER---------------online and by mail temporary change of addresses are good for how long? ------CORRECT ANSWER---------------6 months how long may a customer purchase premium forwarding service ------ CORRECT ANSWER---------------A period of not less than two weeks and not more than one year how does a customer receive their mail with premium forwarding service --- ---CORRECT ANSWER---------------A weekly priority mail shipment to the temporary address
authorization to hold mail is allowed for how many days ------CORRECT ANSWER---------------minimum of 3 to 30 days how far in advance can a customer request to have their mail held ------ CORRECT ANSWER---------------14 calendar days which free service allows a customer to obtain street address mail from Post Office when the customer regularly receives 50 letters or more on the first delivery trip ------CORRECT ANSWER---------------firm holdout what premium service is available for individuals or companies that need more pick up times and receive more mail than the largest box will hold -----
- CORRECT ANSWER---------------caller service this service is available for transients and customers waiting to rent a PO Box ------CORRECT ANSWER---------------General delivery what is the free service called that gives eligible residential customers the ability to digitally Preview mail pieces and packages arriving at their mailbox soon? ------CORRECT ANSWER---------------informed delivery what service allows for customers to request to have an item they've sent through the Postal Service to be intercepted prior to delivery? ------ CORRECT ANSWER---------------package intercept
