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An overview of organizational culture and its six interrelated elements: stories, rituals and routines, symbols, organizational structure, control systems, and power structures. It discusses the importance of analyzing these elements to understand the current culture and identify areas for change.
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The Culture Web The Cultural Web identifies six interrelated elements of organisational culture that help to make up what Johnson and Scholes call the "paradigm" โ a selfโconsistent set of ideas and beliefs which act as a filter, influencing how we perceive and make sense of things. The six elements are:
these people have the greatest amount of influence on decisions, operations, and strategic direction.
๏ท What stories do people currently tell about your organization? And from the past? ๏ท What do these stories say about what your organisation believes in? ๏ท What do employees talk about when they think of the history of the organisation? ๏ท What stories do they tell new people who join the organisation? ๏ท What heroes, villains and mavericks appear in these stories?
๏ท What do customers/members of the public expect when they walk in? ๏ท What do employees expect? ๏ท What would be immediately obvious if changed? ๏ท What behaviour do these routines encourage? ๏ท When a new problem is encountered, what rules do people apply when they solve it? ๏ท What core beliefs do these rituals reflect?
๏ท Is organisationโspecific jargon or language used? How well known and usable by all is this? ๏ท Are there any status symbols used? ๏ท What image is associated with your organisation, looking at this from the separate viewpoints of clients/citizens and staff?
๏ท Is the structure flat or hierarchical? Formal or informal? Organic or mechanistic? ๏ท Where are the formal lines of authority? ๏ท Are there informal lines?
๏ท What process or procedure has the strongest controls? Weakest controls? ๏ท Is the organisation generally loosely or tightly controlled? ๏ท Do employees get rewarded for good work or penalized for poor work? ๏ท What reports are issued to keep control of operations, finance, etc...?