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UARK INTRODUCTION TO SUPPLY CHAIN EXAM 2 QUESTIONS AND CORRECT ANSWERS GRADED A+ 2025, Exams of Supply Management

UARK INTRODUCTION TO SUPPLY CHAIN EXAM 2 QUESTIONS AND CORRECT ANSWERS GRADED A+ 2025 UARK INTRODUCTION TO SUPPLY CHAIN EXAM 2

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2024/2025

Available from 05/07/2025

LennieDavis
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UARK INTRODUCTION TO SUPPLY CHAIN
EXAM 2 QUESTIONS AND CORRECT
ANSWERS GRADED A+ 2025
A __________ customer strategy focuses on minimal product customization
Standardized
Customer service strategy impacts the supply chain on four primary dimensions,
including:
Communication, convenience, dependability, time
E-commerce has impacted distribution channels in a variety of ways, including:
All of the above:
- Cost structures
- Customer service requirements
- Shipping quantities
- Asset utilization
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UARK INTRODUCTION TO SUPPLY CHAIN

EXAM 2 QUESTIONS AND CORRECT

ANSWERS GRADED A+ 2025

A __________ customer strategy focuses on minimal product customization

Standardized

Customer service strategy impacts the supply chain on four primary dimensions, including:

Communication, convenience, dependability, time

E-commerce has impacted distribution channels in a variety of ways, including:

All of the above:

  • Cost structures
  • Customer service requirements
  • Shipping quantities
  • Asset utilization

Customer Relationship Management (CRM) can be an effective tool because it:

All of the above:

  • Captures detailed customer information
  • Customizes communications
  • Aids/Contributes to market segmentation
  • Can be added to larger ERP systems

A consumer who purchases a Dell computer would be a customer of which type of operation:

manufacturing operations

Marketing focuses on the __________ area of the supply chain

downstream

____________ looks at an entire market as having the same characteristics:

mass marketing

Does not try to please all customers with the same product

target marketing

•Results in higher priced products

niche strategy

•Product is designed to meet the needs of an individual customer

•Can reduce supply chain intermediary transaction costs

•Also called one-to-one marketing

•High degree of customization possible with customer relationship management software

micro marketing

Customer Relationship Management (CRM) software uses automated customer transactions to gather data

Customer Relationship Management (CRM) software

a process of enhancing the level of customer satisfaction by meeting or exceeding customer expectations

Customer service

Customer service impacts on supply chain:

time, dependability, communications, convenience

an approach to sales that seeks to provide the customer with a seamless shopping experience across multiple channels

Omnichannel

the transaction is directly from the producer to end-user or final customer

Direct channel of distribution

intermediaries such as wholesalers and retailers are used to sell to final customers

Indirect channel of distribution

A(n) __________ process focuses on providing product customization using highly skilled workers, low volume, and general-purpose equipment

Intermittent

Modules that are offered as part of an ERP system include:

All of the above

From TOC, "exploiting the constraint" means to:

finds ways to best utilize the constraint

a structured set for activities or steps with specified outcomes

business process

variation is a problem because:

consumes resources and adds complexity and uncertainty

indicates how much of capacity is actually being used

capacity utlization

utilization effective=

actual output/effective capacity

utilization design=

actual output/design capacity

fully integrated computer-based system used by organizations to manage resources throughout the supply chain

Enterprise Resource Planning (ERP)

Reasons for implementing sustainable measures in SCM include:

all of the above

  • Compliance with regulations
  • Positive community relations
  • Increasing revenues
  • Moral/Ethical obligations

Sustainability can increase revenue through creating of financial value by

process improvements

Meeting present needs without compromising the ability of future generations to meet their own needs

sustainability

financial payoffs

-reduced operating costs

  • increased revenue
  • lower administrative costs
  • lower capital costs
  • stock market premiums

operational payoffs

•process innovation

•productivity gains

•reduced cycle times

•improved resource yields

•waste minimization

Customer-related Payoffs

•increased customer satisfaction

•product innovation

•market share increase

•improved reputation

•new market opportunities

Organizational Payoffs

•employee satisfaction

•improved stakeholder relationships

•reduced regulatory intervention

•reduced risk

•increased organizational learning

maintaining societies' long-term well-being

-economic issues

-population issues

Social sustainability

•Management's purpose is to make more money

•uncooperative behavior with other agendas

crisis-oriented environmental management

-environmental regulations are a cost of doing business

measures distance between production source and retail location

food mile

A long-range plan for the design and ongoing management of all supply chain decisions that support the business strategy

supply chain strategy

A type of Cost-Productivity Advantage, that enables the company to spread its fixed costs over a greater volume

economies of scale

Building blocks of SCM strategy include:

all of the above

  • operations
  • sourcing
  • customer service
  • distribution

Ways that companies can gain a value advantage include:

value-segmenting

Customer Service strategy focuses primarily on:

How the company is going to meet the demands of its customers

The most effective strategy for companies that produce standardized, commodity products is:

make-to-stock

Distribution strategy involves decisions about:

How to get products to customers

What provides companies with a competitive advantage

well-designed supply chain

Sourcing strategy involves decisions about

local

Barriers to implementing an effective global strategy include:

all of the above

  • management of overall costs
  • Risk of political instability
  • Exchange rate risks
  • Longer lead times

For supply chain companies, globalization trends have resulted in:

greater competition

Economic issues and populations issues are mainly related to:

social sustainability

rapid growth of globalization and international trade are results of

  • advances in transportation
  • advances in technology
  • rise in personal income

focus on bringing standardization to global marketGlobal marketing

Global marketing

focus on micro-segmentation of customers and products

Local marketing

one strategy to help merge global and local marketing approaches

product postponement

Competitive priority that relates to having efficient, integrated operation

cost

Investing in and utilizing RFID tag technology typically fits with which competitive priority

Quality

Reasonable Care Ethic

The aspect of the Supply Chain Sustainability Model that reflects all positive and negative impacts on stakeholders

sustainability performance

When monetizing the environmental and social impacts of a supply chain, ______ relates to the costs of avoiding damages before they occur.

cost-of-control

The category in the marketing mix that relates most to quality and packaging is.

Product

A strategy for managing increased supply chain complexity

segmentation

The place category in the marketing mix relates to

market coverage

The process by which companies capture customer needs and preferences

Voice of the customer

Viewing customer service as an activity relates to

Meeting basic customer needs