Download TRAA TOWING AND RECOVERY ASSOCIATION OF AMERICA NATIONAL
DRIVER CERTIFICATION NEW TEST SO and more Exams Social Work in PDF only on Docsity!
Customer Service: In most cases, the first and most direct contact the customer has with a towing company is: a. The owner b. The manager c. The driver d. The bookkeeper - ANS c. The driver Customer Service: The most important communication skill you can develop is: a. Talking b. Reading c. Listening d. Writing - ANS c. Listening Customer Service: Which of the following statements is true regarding vehicle condition forms? a. signature does not release you from negligent actions. b. A picture replaces the need for a form. c. You only have to describe the damaged area of any vehicle. d. All forms should be in triplicate. - ANS a. signature does not release you from negligent actions. Customer Service: When dealing with an angry customer you should not: a. Refer your customer to your supervisor. b. Explain what you can and cannot do. c. Argue with your customer. d. None of the above. - ANS c. Argue with your customer. Customer Service: A company invoice does not include which of the following? a. Vehicle description b. Customer name/address c. Towing destination or distance d. Distance from local police station - ANS d. Distance from local police station
TRAA TOWING AND RECOVERY
ASSOCIATION OF AMERICA NATIONAL
DRIVER CERTIFICATION NEW
TEST SOLUTION
Customer Service: Costly mistakes are made when one does not write carefully. To avoid a misunderstanding you should: a. Write legibly. b. Not be concerned about legal liability. c. Not be concerned because your supervisor will review everything. d. None of the above. - ANS a. Write legibly. Customer Service: Which of the listed tasks are performed by the tow truck driver? a. Create a friendly, courteous climate b. Clerical c. Customer Service d. All of the Above - ANS d. All of the Above Customer Service: If you should damage a vehicle during a tow, the most appropriate course of action would be: a. Try and leave the scene quickly before the customer notices. b. Note on invoice that damage was there before the tow. c. Show the customer the damage and notify supervisor to make appointment for repair. d. All of the above. - ANS c. Show the customer the damage and notify supervisor to make appointment for repair. Customer Service: The best way to listen to a customer is to: a. Listen to the end of a statement, then ask questions. b. Summarize and verify. c. Interrupt to clear up a point. d. 'a' and 'b' only. - ANS d. 'a' and 'b' only. Customer Service: Which of the following is not a clerical duty required of the driver? a. Getting all required signatures b. Filling out invoices c. Typing invoices d. Listing services rendered - ANS c. Typing invoices Safety, Attitude & Appearance: Traction is: a. A farm machine b. A steering mechanism c. Friction between the tires and the road d. None of the above - ANS c. Friction between the tires and the road Safety, Attitude & Appearance:
Hypothermia is: a. Low body temperature b. Elevated body temperature c. Cardiac arrest d. None of the above - ANS a. Low body temperature Safety, Attitude & Appearance: The body's best defense against heat is: a. Air conditioning b. Humidifier c. Evaporation of sweat d. None of the above - ANS c. Evaporation of sweat Safety, Attitude & Appearance: Latex gloves should be worn under regular work gloves at the accident scene because: a. They are warm b. They keep hands clean for paperwork c. They protect against exposure to body fluids d. They are required by the company - ANS c. They protect against exposure to body fluids Safety, Attitude & Appearance: Steel toed boots with rubber soles are recommended during towing and recovery work because: a. They protect the feet from heavy objects b. They protect during inclement weather c. They provide traction d. All of the above - ANS d. All of the above Safety, Attitude & Appearance: When performing a jump start you should not: a. Refer to owner's manual for hook up b. Wear eye protection c. Apply red cable ends to negative post d. Apply red cable ends to positive post - ANS c. Apply red cable ends to negative post Safety, Attitude & Appearance: Which type of fire extinguisher is designed to work on electrical fires and burning liquids? a. C:D b. A:C c. B:C d. B:D - ANS c. B:C Safety, Attitude & Appearance: Water should not be used on what types of fires?
a. Gas b. Wood c. Electrical d. Both 'a' and 'c' - ANS c. Electrical Safety, Attitude & Appearance: When talking with a customer on the shoulder of the road, you should always: a. Be on the driver's side of the vehicle b. Be on the passenger side of the vehicle c. Make sure the customer is out of his vehicle d. None of the above - ANS b. Be on the passenger side of the vehicle Safety, Attitude & Appearance: All radio communications are controlled by: a. Your company b. State government c. Federal government d. Local police station - ANS c. Federal government Safety, Attitude & Appearance: Safety at the scene requires that you: a. Go to the center lane and warn oncoming traffic b. Jack up the involved vehicle c. Wear reflective vest d. Set tow truck lights on high beam - ANS c. Wear reflective vest Safety, Attitude & Appearance: Which of the following drugs is acceptable to take while on duty? a. Amphetamines b. Non-narcotic drugs c. Prescription d. None of the above - ANS d. None of the above Safety, Attitude & Appearance: A way to give yourself space for your tow truck is: a. Always drive in the right lane b. Always drive in the left lane c. Manage the space around your tow truck d. Use your mirrors - ANS c. Manage the space around your tow truck Safety, Attitude & Appearance: You cannot steer or brake a vehicle unless you have: a. Power steering b. Power brakes c. Traction d. Sufficient space - ANS c. Traction
Incident Management: Incident Management is: a. A coordinated interaction of public agencies and private sector partners b. A police function c. A way of handling disputes between vehicle operators d. None of the above - ANS a. A coordinated interaction of public agencies and private sector partners Incident Management: Blocking one lane of a three lane highway can cut the traffic flow by: a. 25% b. 50% C. 75% d. 90% - ANS b. 50% Incident Management: According to the National Committee on Uniform Traffic Laws and Ordinances (NCUTLO) a "responder" refers to: a. The dispatcher who answers the phone b. Any law enforcement, fire department, emergency management, hazardous material, DOT or towing and recovery organization responding to an incident c. Only law enforcement d. Only Department of Transportation (DOT) officials - ANS b. Any law enforcement, fire department, emergency management, hazardous material, DOT or towing and recovery organization responding to an incident Incident Management: A queue is: a. A hint b. The end of a pool stick c. The end of a line of backed up traffic d. None of the above - ANS c. The end of a line of backed up traffic Incident Management: According to the Manual on Uniform Traffic Control Devices (MUTCD) a major traffic incident has an expected duration of: a. More than 24 hours b. More than 8 hours c. More than 1 hour d. More than 2 hours - ANS d. More than 2 hours Incident Management: According to FEMA (The Federal Emergency Management Agency) problems that arise in response to incidents and disasters are primarily due to: a. Late arrival at the scene b. Technological failures
c. Crowding at the scene d. Poor task allocation, confused authority relationships and inadequate information - ANS d. Poor task allocation, confused authority relationships and inadequate information Incident Management:. The three "c's" refer to: a. Radio call letters b. Crash, clearance and chaos c. Communication, coordination and cooperation d. None of the above - ANS c. Communication, coordination and cooperation Incident Management: lights are the preferred choice of most TIM programs: a. Red b. Amber c. Blue d. None of the above - ANS b. Amber Incident Management: The TRAA V-ID card: a. Establishes clear communication between law enforcement b. Utilizes enforcement classification system based on G V W c. Both a and b d. None of the above - ANS c. Both a and b Truck: Which of the following is not one of the four main parts of a tow truck? a. Truck cab and chassis b. PTO c. Recovery apparatus (i.e., booms and winches) d. Body structure - ANS b. PTO Truck: How do you avoid damage to the transmission of towed vehicles? a. Tow on a flatbed b. Remove the drive line c. Use dollies d. All of the above - ANS d. All of the above Truck: Which type of tow truck power system does not use a PTO? a. Hydraulic b. Mechanical c. Both 'a' and 'b' d. Electrical - ANS d. Electrical
Truck: What is the maximum speed when towing with dollies? a. The speed limit b. 5 mph under the speed limit c. Dolly tire manufacturer's recommended speed d. Depends upon size of tires and wheels - ANS c. Dolly tire manufacturer's recommended speed Truck: D.O.T. stands for: a. Dolly on Truck b. Department of Traffic c. Division of Towing d. Department of Transportation - ANS d. Department of Transportation Truck: Anytime you recover a vehicle, what is the last thing you should do when the vehicle is hooked up? a. Walk around and make sure that everything is secure and in place. b. Check air on tires. c. Check the headlights and the horn. d. Put on safety chains. - ANS a. Walk around and make sure that everything is secure and in place. Truck: Why should you secure the steering wheel on anything you tow from the rear? a. In case you lose the truck, it will go straight. b. To prevent excessive front tire wear. c. To keep tires straight, never trust a steering wheel lock. d. To keep from hitting other cars or vehicles. - ANS c. To keep tires straight, never trust a steering wheel lock. Truck: Auxiliary towing lights are: a. Back up lights for when your truck's lights fail b. Stop, tail and turn lights to the trailing end of the towed vehicle c. The lights on the back of the tow truck d. All of the above - ANS b. Stop, tail and turn lights to the trailing end of the towed vehicle Truck: The pulley on the tow truck boom in which the cable runs is known as: a. Rotating lever b. Sheave wheel c. Spool and thimble d. Cable guide - ANS b. Sheave wheel
Truck: The pivot pin on your wheel lift should be greased: a. Monthly (weekly if used ten times a day) b. Every 6,000 miles c. When dry to the touch d. Daily - ANS a. Monthly (weekly if used ten times a day) Truck: Which of the following statements is not true about light duty tow trucks? a. Their truck cab and chassis have a GVWR from 9,000 to 15,000 pounds. b. They are designed to recover passenger autos, pick-up trucks and small vans. c. Their bodies are about 86 inches wide and fit trucks with a CA distance of either 54,60, or 84 inches. d. They are capable of lifting up to 20,000 pounds. - ANS d. They are capable of lifting up to 20,000 pounds. Truck: Which of the following statements is not true of car carriers? a. They have aluminum beds 17 to 21 feet in length. b. Carrier beds are generally powered electrically. c. Light duty carriers have a truck chassis with GVWR's ranging from 14,500 to 19, pounds. d. Car carriers are intended for transporting vehicles but can be used for transporting cargo. - ANS b. Carrier beds are generally powered electrically. Truck: When hooking up a wheel lift on a car carrier, the car carrier should be positioned about feet from the vehicle to be towed? a. .5 foot b. 2.5 feet c. 1.5 feet d. None of the above - ANS b. 2.5 feet Truck: When unloading a rollback, what gear should the vehicle to be unloaded be in? a. Neutral b. Park 411 c. Drive d. It doesn't matter - ANS a. Neutral Truck: A conventional cab truck is: a. Standard size trailer b. Standard size tractor c. Standard front tow
b. Car carriers c. Tow dollies d. Slings - ANS a. Wheel lifts Truck: numbers for vehicles, and rating plates indicating equipment restrictions. a. D.O.T. b. Law enforcement c. Manufacturers d. None of the above - ANS c. Manufacturers Truck: Which is the more effective way of pulling a car out of sand and mud? a. Hook the truck and drive it out b. Use a slingshot strap and hope for the best c. Winch it out d. Dig it out - ANS d. Dig it out Truck: When is it proper to tie down the front end of your tow truck? a. When the load is 3 times the weight of your tow truck b. Only in soft sand and mud c. Only in extreme weather d. Never - ANS d. Never Equipment: Safety chains should be hooked up when towing: a. Heavy loads b. Long tows c. Emergency tows d. All tows - ANS d. All tows Equipment: The single most commonly used rope is: a. Steel core 3/8" 6 x 37 b. Hemp core 3/8" 6 x 19 c. Hemp core 3/8" 6 x 37 d. Steel core 3/8" 6 x 19 - ANS b. Hemp core 3/8" 6 x 19 Equipment: The main reason for cable breaking is: a. Unraveling b. Stretching c. Overloading d. Dragging on the ground - ANS c. Overloading
Equipment: The safe working load of a 3/8" 6 x 19 hemp core wire rope is: a. 3,500 pounds b. 5,600 pounds c. 11,000 pounds d. 18,750 pounds - ANS a. 3,500 pounds Equipment: How many safety chains do you use to secure a car on the bed of a rollback? a. Zero b. One c. Two d. Four - ANS a. Zero Equipment: Tow truck flashing amber lights must be seen for a distance of: a. 200 feet b. 300 feet c. 400 feet d. 500 feet - ANS d. 500 feet Equipment: Never work under a tilted carrier bed: a. Under any circumstances b. Without an assistant c. Without safety chains d. Unless it is blocked so it cannot move - ANS a. Under any circumstances Equipment: What are snatch blocks? a. Blocks to secure your tires b. 4x c. Pulleys used to decreased tension and change direction d. Same as scotch blocks - ANS c. Pulleys used to decreased tension and change direction Equipment: What are scotch blocks? a. Pulleys used to double your cable power b. Plates with chains and riders to anchor a tow truck c. Blocks used to hold up trucks d. Same as snatch blocks - ANS b. Plates with chains and riders to anchor a tow truck Equipment: Snatch blocks have safe working load ratings of: a. 2 or 3 to 1
c. Grab hooks d. Cable hooks - ANS b. T hooks Equipment: A cable terminator is: a. A braided end and sleeve b. An end attachment c. A swage end d. All of the above - ANS c. A swage end Equipment: While towing an undamaged vehicle on its front wheels, proper tracking can be insured: a. By raising the boom to its maximum height b. By releasing the parking brake and putting the transmission in neutral c. By setting the steering wheel so the anti-theft steering lock is engaged d. By securing the steering wheel with an approved clamping device with wheels straight ahead - ANS d. By securing the steering wheel with an approved clamping device with wheels straight ahead Equipment: If you are unsure as to how to hook up a disabled vehicle you should: a. Proceed cautiously with what looks right b. Consult a towing manual c. Call a friend d. Call the police - ANS b. Consult a towing manual Equipment: How many tie down chains or straps do you use to secure a car on the bed of a rollback/car carrier? a. Two b. One c. Zero d. Four - ANS d. Four Equipment: Which is the strongest chain for the same size of link? a. Proof coil, BBB (3-B) b. High test, 4T- 4 c. Transport, T- 7 d. Alloy, A- 8 - ANS d. Alloy, A- 8 Equipment: Beginning signs that there is too much strain on a cable are: a. The cable breaks
b. The cable starts to vibrate, pop and crack c. The cable bends d. The front end of the tow truck comes off the ground - ANS b. The cable starts to vibrate, pop and crack Equipment: Wire rope is strongest when it is: a. Rusted b. New and unused c. Unwound d. All of the above - ANS b. New and unused Equipment: Why do you double line cables? a. For strength b. To pull faster c. Decrease line tension and safer pull d. All of the above - ANS c. Decrease line tension and safer pull Equipment: The purpose of this exam is to: a. Confuse the tower b. Educate the tower c. Show the tower how much he actually knows d. Both 'b' and 'c' - ANS d. Both 'b' and 'c' Tie down chains or straps are defined as - ANS used on all four corners of a car carrier/rollback. The winchline and v-bridle on a rollback are not considered a part of the tie down system. Safety chains are defined as - ANS a second restraint for towed vehicles used both on wheel lifts and slings to prevent separation of the tow vehicle and the towed vehicle in case of primary system failure.
