TOTAL WIRELESS
LIMITED WARRANTY
A new or reconditioned Total Wireless Phone is covered by a one year limited warranty administered by
TracFone Wireless, Inc. Total Wireless accessories have a ninety (90) day limited warranty against
defects in materials and workmanship under normal use by the purchaser. You may obtain warranty
service directly from Total Wireless. Certified pre-owned phones are not covered by a limited warranty but
may be returned for a refund within 30 days of purchase. A phone registered with Total Wireless under
the “Bring Your Own Device” program is also not covered by Total Wireless.
How To Obtain Warranty Service. To obtain warranty service from Total Wireless on a new or
reconditioned Total Wireless phone or accessory purchased from Total Wireless, please contact
Customer Care at 1-866-663-3633. If your problem cannot be resolved over the phone, our Total
Wireless technicians will provide you with a Return Authorization Number, which you will use to send your
phone and/or accessories to the designated Service Center for repair or replacement, at Total Wireless’s
option.
Terms of Limited Warranty. Total Wireless warrants that your Total Wireless phone or accessory
(“Product”) is free from defects in material and workmanship that result in Product failure during normal
usage, according to the following terms and conditions:
1. The limited warranty for a new or reconditioned Total Wireless Phone extends for one (1) year
Beginning on the date of the purchase of your new or reconditioned Total Wireless Phone. The limited
warranty on a Total Wireless accessory extends for ninety (90) days beginning on the date of the
purchase of your Total Wireless accessory.
2. The limited warranty offered by Total Wireless extends only to the original purchaser (“Consumer”) of
the Product and is not assignable or transferable to any subsequent purchaser/end-user. The limited
warranty extends only to Consumers who purchase the Product in its original packaging from an
authorized dealer. Upon request from Total Wireless, the Consumer must prove the date of the original
purchase of the Product by a dated bill of sale or dated itemized receipt.
3. During the limited warranty period, Total Wireless will replace or repair, at Total Wireless’s sole option,
any defective Products or parts (except as excluded below), or any Products or parts that will not properly
operate for their intended use (except as excluded below) with new or refurbished Products or parts if
such replacement or repair is needed because of Product malfunction or failure during normal usage. The
limited warranty does not cover loss of personal information, passwords, contacts, music, ringtones,
pictures, videos, applications or other content, memory cards, software, defects in appearance, cosmetic,
decorative or structural items, including framing, and any non-operative parts. Total Wireless’s limit of
liability under this limited warranty is the actual cash value of the Product at the time the Consumer
returns the Product to Total Wireless for repair, determined by the price paid by the Consumer for the
Product less a reasonable amount for usage. Total Wireless shall not be liable for any other losses or
damages. These remedies are the Consumer’s exclusive remedies for breach of warranty.
4. The Consumer shall have no coverage or benefits under this limited warranty if any of the following
conditions are applicable:
(a) The Product has been subjected to abnormal use, abnormal conditions, improper storage, exposure to
moisture or dampness, unauthorized modifications, unauthorized connections, unauthorized repair,
misuse, neglect, abuse, accident, alteration, improper installation, or other acts which are not the fault of
Total Wireless, including damage caused by shipping.
(b) The Product has been damaged from external causes such as collision with an object, or from fire,
flooding, sand, dirt, windstorm, lightning, earthquake or damage from exposure to weather conditions, an
act of God, or battery leakage, theft, blown fuse, or improper use of any electrical source, damage caused
by computer or internet viruses, bugs, worms, Trojan Horses, cancelbots or damage caused by the
connection to other products not recommended for interconnection by Total Wireless.
(c) Total Wireless was not advised in writing of the alleged defect or malfunction of the Product within
fourteen (14) days after the expiration of the applicable limited warranty period.
(d) The Product serial number plate or the enhancement data code has been removed, defaced or
altered.
