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Definitions of Quality; Benefits of Quality; Total Quality Management; Principles of TQM; Stages in the evolution of quality; Approaches to TQM; Manufacturing and service dimensions of quality; Traditional vs. Modern Quality; Levels of TQM
Evolution of Quality Management
Quality Revolution in US
awareness of quality by consumers, industry and the government.
products, US consumers purchased domestic goods and accepted their quality without question.
quality products in the market let US consumers to consider their purchasing decision more carefully.
W.Edwards Deming. His principles and methods where applied three decades earlier in Japan so now US companies started seeking help from his leadership to revolutionize the major companies.
productivity. From late 1980 s and through 1990 s interest in quality grew at unprecedented rate. By 1989 , Florida Power and Light was the first non Japanese company to be awarded Japans coveted Deming Prize for quality.
Quality Movement in Japan
and Japan was in desperate conditions.
quality.
new image and reputation for exports of high quality goods at low price.
introduced in Japan and was taken up effectively by engineers and plant managers in top management industries.
in any other country bringing continues improvement of quality and lowering the cost Japanese goods in both domestic and export markets.
capita income has increased roughly by four times.
Quality Movement in India
gems, jewelry and craftsmanship has woven quality into our heritage.
in the 1950 s, it was not so in India.
bring about a synergy of resources by CII.
short period of 3 months during 1947 - 48 and initiated SQC movement through visits to factories, personal discussions and lecturers.
setting the path for continuous improvement.
support the cause by pooling in resources and pledging to start the journey of TQM.
strategies emerged from European market to set a global trend towards standardizing and certifying Quality systems. CII organized training courses for ISO 9000 in 1989.
more than 500 companies have secured ISO 9000 certification.
realized that through ISO 9000.
awareness on quality and customer orientation in state and central Government Departments.