Applied Management Review – Test 3
April 20, 2011
Controlling Management Function
Chapter 16 - Control
Terms:
Control
Standards
Benchmarking
Bureaucratic control
Objective control
Concertive control
Self control
Suboptimization
Concepts:
Control process
Types of control (feedforward, concurrent, feedback)
Controls have costs, not always worth it
Balanced scorecard
Financial controls
Customer measures (e.g. defections)
Internal controls (e.g. quality)
Innovation and learning
Chapter 17 – Managing Information
Terms:
First mover advantage
Sustainable competitive advantage
Bar codes
RFID (Radio frequency identification)
Optical scanners
Data mining
Data warehouses
Computer jargon (firewall, virus, data encryption, VPN, SSL, EIS)
Intranets
Corporate portal
Electronic Data Interchange (EDI)
Concepts:
Raw data versus information
Information needs to be:
Accurate
Complete
Relevant
Timely
Information costs:
Acquisition
Processing
Storage
Retrieval
Communication
