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Material Type: Exam; Professor: Saliers; Class: Applied Management; Subject: Management; University: Ferris State University; Term: Spring 2011;
Typology: Exams
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Applied Management Review – Test 3 April 20, 2011 Controlling Management Function Chapter 16 - Control Terms: Control Standards Benchmarking Bureaucratic control Objective control Concertive control Self control Suboptimization Concepts: Control process Types of control (feedforward, concurrent, feedback) Controls have costs, not always worth it Balanced scorecard Financial controls Customer measures (e.g. defections) Internal controls (e.g. quality) Innovation and learning Chapter 17 – Managing Information Terms: First mover advantage Sustainable competitive advantage Bar codes RFID (Radio frequency identification) Optical scanners Data mining Data warehouses Computer jargon (firewall, virus, data encryption, VPN, SSL, EIS) Intranets Corporate portal Electronic Data Interchange (EDI) Concepts: Raw data versus information Information needs to be: Accurate Complete Relevant Timely Information costs: Acquisition Processing Storage Retrieval Communication
Protecting information Authentication Authorization Biometrics Web-based applications Chapter 18 – Managing Services and Manufacturing Operations Terms: Productivity Quality ISO 9 000, ISO 14 000 Baldridge National Quality Award TQM Continuous improvement Inventory (raw materials, components, work-in-process (WIP), finished goods) Manufacturing operations (continuous flow, batch, discrete, job shops) Manufacturing execution systems (MES) Materials requirement planning (MRP) Concepts: Qulaity applies to manufacturing, service and retails organizations, each with their own measures Manufacturing operations (make-to-stock, assemble- to-order) Inventory costs (ordering, set-up, holding, stockout) Integration with suppliers (JIT, kanban, EDI)