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Insights from Eric Bottelier, Training Lead at NA Ethics & Business Integrity, Sanofi US, and Adam Oakley, Director at Potomac River Partners, on developing and implementing effective policy training. They discuss the importance of understanding the 'why' behind policies, identifying risk areas, and crafting policy highlights. The document also covers training approaches, communication strategies, and measuring success.
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Eric Bottelier Training Lead, NA Ethics & Business Integrity, Sanofi US Adam Oakley Director , Potomac River Partners
DISCLAIMER: The views expressed in this presentation are the personal views of the speakers and do not necessarily represent the views of Sanofi US or Potomac River Partners.
› Philosophy
› Quantitative › Qualitative › Survey
› Start with the “Why” › Risk-weighted modular training › Short & engaging user experience › Tailored to your audience
WHY? HOW? WHAT?
LAWS CODES POLICIES SOPs WORK INSTRUCTIONS
› February 2017 › Common questions used in making individual determination
› Risk-Based: “Has the company provided tailored training for high-risk and control employees…?” › Form/Content/Effectiveness: “Has the training been offered in the form and language appropriate for the intended audience?” › Availability of Guidance: “What resources have been available to employees to provide guidance relating to compliance policies?”
› Design: “What has been the company’s process for designing and implementing new policies and procedures?” › Accessibility: “How has the company communicated the policies and procedures…? How has the company evaluated the usefulness of these policies and procedures?”
› If behaviors don’t change, the training didn’t work › Principles vs. Policies › Understand the why behind the what
› CIA training › Risk-weighted training › Commercial-based training
› Simplify information exchange › Support a learning environment › Creates an engaging user experience
› Another division wanted to use the highlights as their policies › Support during monitoring interactions