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Tap (Travel Agent Proficiency Test) With
Fully Explained Answers 2025.
ASTA (American Society of Travel Agents)
trade association that lobbies governments on behalf of travel professionals
consortium
ASTA (American Society of Travel Agents)
trade association that lobbies governments on behalf of travel professionals
consortium
network of independly owned agencies, works with member agencies, has preferred relationships with suppliers
AAA American Automobile Association
A motor club that offers members a variety of travel and motoring services in the United States.
ACC Accredited Cruise Counselor
training program and designation offered by Cruise Lines International Association.
accountable document
A standardized, numbered form issued by ARC that the travel agency must account for.
Acela Express
Amtrak's high-speed train serving the Northeast corridor of the United States.
ADA
Americans with Disabilities Act.
additional liability insurance (ALI)
Extra coverage for injury, death, or other liability to a third party, beyond both what state law mandates that car rental companies include in the cost of the rental and what the renter's own insurance might cover.
adjoining rooms
Rooms next to each other with separate entrances and no way to go from one room to the other.
affinity group
American Plan
the nightly rate quoted by a hotel or resort includes three meals a day, (full board)
Amtrack Trains
Acela Express, Pacific Surfliner, Casccades
Bareboat Charter
yacht w/out professional crew
Bermuda Plan
full breakfast
Bow & Stern
front and back of ship
Code Sharing
SkyTem, StarAlliance, Oncworld, Airtran, Hawaiian, Midwest...
Commodity
something that varies little and has the same value everywhere
Continental Plan
a variety of bread, cereals, pastries, fruits, meats, cheeses, and beverages
Corporte Travel Counselors
Troubleshoot, book air & hotesl, communicate with DMCs
Demographic
age, location,
Direct or Through Flight
is NOT a non-stop flight. Flight # doesn't change, but may have a stop
DMC
Deestination Management Company
European Plan (EP)
Posture, Facial expression, Tone of voice
Open-Ended Question
invites answers that include whatever facts, opinions, or feelings client thinks are relevant
OTA
Online Travel Agency
Passport Valid for
3 - 9 months to enter foreign country
PCI DSS
Payment Card Industry Data Security Standard: merchants must comply to protect card payments from data breaches
Pitch and roll
rising & falling and tilting motion of ship
Port & Starboard
left (port) & right sides
Psychographic
personality, values, interests, and beliefs is called ___________________ segmentation.
Run-of-the-house (ROH)
flat discount hotel rate offered to members of a group for any available room, regardless of location
Ryokan
A local upscale inn in Japan that retains many Japanese traditions
Supplier
care rental, hotel, tour operator
Travel Insurance
not all agents are encouraged to sell it
Unethical
Doublebooking, Hidden-city Ticketing
Area Bank Settlement Plan
The system by which airlines that are members of ARC, Amtrak, and certain other suppliers receive payments for tickets sold by travel agencies.
back-to-back ticketing
The practice of buying two discount tickets and rearranging the departures and returns in order to avoid restrictions on the discount ticket.
base fare
Airfare before taxes, fees, commissions, surcharges
berth
bed on a cruise ship
boatel
A motel, which can be a boat, on a river or waterway for guests who arrive by boat.
bricks-and-clicks agency
A travel agency with a marketing plan that calls for using both a website and a physical location as points of sale.
buffer zone
The 225-mile zone extending from the U.S. border into Canada and Mexico within which the U.S. ticket tax is assessed.
bulkhead
A movable partition that divides an airplane into compartments.
Bullet Train
Japan high-speed train
business development manager (BDM
An airline sales position that is equal to being a district or regional sales manager.
CAA Canadian Automobile Association
A motor club that offers members a variety of travel and motoring services in Canada.
CARs Canadian Aviation Regulations
A compilation of regulatory requirements and rule governing civil aviation in Canada.
CHRIE International Council on Hotel, Restaurant, and Institutional Education.
An organization dedicated to continuing education in the hospitality industry.
Chunnel
The tunnel beneath the English Channel that links England and France.
CITE Certified Incentive Travel Executive
designation program offered by the Convention Industry Council.
civil aviation
All cargo or passenger air travel done for hire, including scheduled service and charters.
classes of service
Compartments that distinguish levels of service; for example, first class, business class, or coach.
CMP Certified Meeting Professional
designation from the Convention Industry Council.
commercial agency A travel agency specializing in business travel.
commercial hotel A centrally located hotel in a city, catering mostly to business travelers but also suitable for leisure travelers.
commodity Something that varies little and has the same value everywhere.
conference system
A system by which a group of suppliers controls the sale of their product, appointing agents to sell it and establishing a standard contract.
configuration The layout of seats in an aircraft.
connecting rooms Rooms that are linked by a common door inside the rooms.
consolidator
A distribution company that negotiates with airlines to buy seats on flights at bargain rates and then resells the flight tickets.
cross-selling
Selling products or services beyond those originally requested by a client.
Cruise Lines International Association (CLIA)
An association that promotes cruising to both the selling agents and the buying public through public relations and advertising as well as by training travel counselors.
CTA® Certified Travel Associate
The Travel Institute's designation and educational program designed to grow sales, improve efficiencies and increase marketability.
CTC® Certified Travel Counselor
The Travel Institute's designation and educational program created to prepare candidates to meet the workplace and industry demands of travel managers and supervisors.
CTIE® Certified Travel Industry Executive
The Travel Institute's designation and educational program offering high-demand skills needed by leaders in the travel industry.
CTP Certified Tour Professional
Educational program and designation offered by the National Tour Association.
customer relationship management (CRM)
A strategy that combines technology and personalized service to meet the specific needs of customers, provide excellent service, build lasting relationships with clients, and increase customer loyalty.
customer relationship marketing
The use of information from databases to direct marketing efforts so that promotions and services match clients' preferences and interests.
database
An organized collection of data. debit memo
A document issued by an airline when an agent has issued an airplane ticket not in compliance with rules and regulations
deck plan
A diagram of the layout of a ship.
demi-pension
A meal plan at a European lodging that includes breakfast and one other main meal, usually dinner, in the room rate
destination management company (DMC)
A local company that specializes in inbound travel.
direct flight
A flight with one or more stops at which the passenger does not have to change planes
distributor
A company that acts as an intermediary between suppliers and travelers, helping travelers obtain the goods and services owned by suppliers.
double booking:
The practice of booking two reservations for a client at the same time.
double open-jaw trip
An arrangement similar to a roundtrip that allows the passenger to depart from and return to different airports in a city or a neighboring city.
dual distribution
A practice whereby travel suppliers sell to the public both directly and indirectly, through travel agencies and other intermediaries.
electronic reading device
Lightweight, portable electronic tablets with a large storage capacity for downloading and reading books and periodicals.
embarkation point
The port from which a cruise begins.
errors and omissions and general liability insurance
A type of insurance that protects a business from a claim of alleged negligent acts, errors, or omissions in the performance of its services; also called "professional liability insurance."
escrow account
Funds or other property held by a third party, such as a bank, until specified conditions are met for its release.
ethnic agencies
Travel agencies or tour companies specializing in travel for people of a particular ethnic background or language.
European plan (EP)
An arrangement in which the room rate includes no meals.
