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Effective Communication in Business, Thesis of Sports Law

Foreign Trade UniversitySports Law

Insights into various aspects of communication in a business context, including coding, decoding, feedback, channel direction, and the impact of technology on communication. It also discusses the importance of understanding audience, adapting messages, and using plain english in business writing.

Typology: Thesis

2023/2024

Uploaded on 04/08/2024

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Chapter 1: Communication in a Global Workplace Environment
1. Communication barriers and ______ may cause the
communication process to break down.
a. decoding
b. feedback
c. noise
d. channel direction
2. The process of communication includes all but which of the
following:
a. coding.
b. transmitting.
c. decoding.
d. feedback.
3. To better compete and to reduce expenses, businesses have
been flattening management hierarchies. This means that
frontline employees will be
a. making decisions and communicating more than ever before.
b. promoted very quickly and will be giving orders.
c. working with increased budgets but reduced staffs.
d. All of these choices are correct.
4. Every country has a unique culture, common heritage, joint
experience, and shared learning that
a. comes from an orderly system of government and laws.
b. shapes behavior and conditions reactions.
c. is regulated by a structured educational system.
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Chapter 1: Communication in a Global Workplace Environment

1. Communication barriers and ______ may cause the communication process to break down. a. decoding b. feedback c. noise d. channel direction 2. The process of communication includes all but which of the following: a. coding. b. transmitting. c. decoding. d. feedback. 3. To better compete and to reduce expenses, businesses have been flattening management hierarchies. This means that frontline employees will be a. making decisions and communicating more than ever before. b. promoted very quickly and will be giving orders. c. working with increased budgets but reduced staffs. d. All of these choices are correct. 4. Every country has a unique culture, common heritage, joint experience, and shared learning that a. comes from an orderly system of government and laws. b. shapes behavior and conditions reactions. c. is regulated by a structured educational system.

d. results from Western values being spread throughout the world. 5. Despite attempts by employers to foster diversity, harmony and acceptance do not follow automatically when people who are dissimilar work together. a. True b. False

6. In the communication process, feedback helps the receiver understand a message encoded by the sender. a. True b. False 7. Most of us possess good listening skills since we listen at 25 percent efficiency. a. True b. False 8. Rachel is listening to an outsider who has been brought in to teach sales reps how to improve their sales techniques. She can improve her comprehension by establishing an open mind-set, listening for main points, taking selective notes, and a. providing immediate feedback if she disagrees with the speaker or has an important point to add. b. judging ideas, not appearances. c. filling in lag time by organizing in her mind the other tasks she must perform that day. d. asking probing questions when as she hears something she doesn't understan

  1. Today's workers communicate less than ever before because information technology and the Internet have greatly reduced the need for communication skills. a. True b. False
  2. To minimize oral miscommunication among cross-cultural audiences, businesspeople should use simple English, check frequently for comprehension, and
  1. Mr. Lee, who owns a mid-sized company, can capitalize on workforce diversity by understanding the value of differences, not expecting conformity, creating zero tolerance for bias, and a. discouraging employee feedback, which can lead to disagreements and confrontations. b. seeking common ground in shared experiences and mutual goals. c. hiring people who are similar to himself. d. establishing a standard company culture that everyone follows.
  2. A survey conducted by the Malaysian government in 2005 revealed that ____________ were the main reasons for unemployment in Malaysia. a. poor command of the English language and inadequate communication skills b. poor command of the English language and poor dressing sense c. lack of suitable infrastructure and poor general knowledge
  3. Because people can transmit messages more rapidly, more often, and to greater numbers of people than ever before, ______ skills are particularly important in today's workplace. a. technology b. management c. writing d. cell phone
  4. When you realize that a person's nonverbal cues contradict what the person is saying, you should a. rely on the spoken words, which will be more nearly accurate. b. politely seek additional information. c. avoid probing more deeply because doing so may cause awkwardness or embarrassment. d. tell the speaker frankly that she or he is sending you mixed signals.
  5. Believing in the superiority of one's own culture is known as stereotyping. a. True b. False

Chapter 02: Planning Business Messages

  1. The writing process has three parts: a. planning, composing, and revising. b. designing, formatting, and proofreading. c. planning, formatting, and typesetting.
  2. Which of the following represents inclusive and correct language? a. Each homeowner must provide his own insurance. b. Several firemen fought the blaze and received commendations. c. Every student should receive their grades by January 1. d. None of these choices are correct.
  3. Many businesses today communicate with customers through live chat which means that communication skills are not very important. a. True b. False
  4. Business writing is a. essentially the same as academic writing (essays and term papers). b. harder than academic writing because business writing must be creative. c. audience oriented, purposeful, persuasive, and economical. d. purposeful, economical, and writer oriented.
  5. Within many organizations, e-mail messages have replaced hard-copy memos because e-mail is best for messages that require persuasion, permanence, or formality. a. True b. False Correct: Within many organizations, hard-copy memos are still written, particularly for messages that require persuasion, permanence, or formality.
  6. Which of the following statements employ precise and vigorous language? a. Our team has experienced a change in profits.
  1. The first phase of the writing process involves a. asking the right questions to profile the writer. b. shaping the message for the primary audience. c. analyzing the audience to determine your purpose for writing. d. analyzing the purpose, anticipating how the audience will react, and adapting the message to the audience.
  2. Which of the following best illustrates the "you" view recommended for business writers? a. You may not return items without a cash register receipt. b. We have selected you to join the management trainee class. c. You have been selected to join the management trainee class. d. We have shipped your order, and it will arrive within five days.
  3. In business writing, length is more important than brevity. Longer messages are better received than shorter ones. a. True b. False
  4. The writing process involves three phases a. that are roughly equal in the time devoted to each. b. with the most time being spent on the last phase. c. with the most time being spent on the first phase. d. with the most time being spent on the middle phase.
  5. Although most instant messages, e-mail messages, business letters, memos, and reports replace conversation, they should not sound conversational. They should be formal and professional. a. True b. False Correct: Most instant messages, e-mail messages, business letters, memos, and reports should convey an informal, conversational tone instead of a formal, pretentious tone
  6. Weak verbs and abstract nouns give receivers more information and keep them interested.

a. True b. False Correct: Strong verbs and concrete nouns give receivers more information and keep them interested

  1. Using plain English means that you should a. shun pompous and pretentious language. b. consistently use jargon to impress your readers. c. use unfamiliar words. d. never use big words.
  2. Which of the following illustrates the most positive business writing? a. Employees may not park in Lot A until construction is completed April 1. b. Your order will be sent as soon as we receive your shoe size. c. We are sorry that we must reject your application for credit at this time. d. None of these choices represents good business writing.

Chapter 03: Composing Business Messages

  1. Which of the following represents a sentence fragment? a. Career advisors suggest that you dress for the job you want, not the one you have. b. When you have a job interview, what does your appearance say about you? c. Although we have seen a gradual loosening of the rules surrounding how we dress for work. d. Business casual attire may sabotage your professional image.
  2. The indirect strategy of message development works best when you a. have a lot of information to deliver quickly. b. are sending a short e-mail to a coworker. c. are delivering good news that will be eagerly received. d. must deliver bad news.
  3. No smart businessperson would begin writing a message before a. conducting an Internet search.
  1. When you expect the receiver of your message to be pleased, mildly interested, or neutral, you should place the main idea a. at the beginning of the message. b. in the body where it can be supported with explanations and background. c. in the closing where you can build up to it with sufficient explanation. d. anywhere it seems to fit into your writing most logically and gracefully.
  2. Many communication experts regard poor organization as the greatest failing of business writers. a. True b. False
  3. The following sentence illustrates a dangling modifier: To be sure to get a ticket, send your check immediately. a. True b. False
  4. Which of the following represents a compound sentence type? a. Good writing skills are essential in today's business world. b. Although the meeting began later than expected, it was productive. c. Isaac's presentation was outstanding; it was obvious he was prepared. d. Since the manager reviewed the report, we revised our initial plan, and we made many improvements to it.
  5. Emphasis in writing can be achieved primarily in two ways: mechanically and directly. a. True b. False
  6. Which of the following is considered a formal research method? a. Looking in the files b. Talking to your boss c. Brainstorming d. Accessing data electronically
  1. Business, technical, and professional people are exchanging fewer messages than ever before. a. True b. False
  2. The following sentence illustrates parallelism: My boss is quick-witted, well-organized, and she is intelligent. a. True b. False
  3. In passive-voice sentences, the doer of the action may be revealed or may be left unknown. a. True b. False
  4. Typical business messages that could be developed indirectly include messages that refuse requests, reject claims, and deny credit. a. True b. False
  5. Before starting a message, business writers should organize their ideas using a a. system of internal patterning. b. scratch list or an outline. c. comprehensive matrix. d. table of contents or an index.
  6. Fragments often begin with words such as although, if, and which. a. True b. False
  7. To avoid frustration and inaccurate messages, business writers should begin by asking themselves questions such as What does the receiver need to know and What is the receiver to do? a. False b. True
  8. A message that is frontloaded saves the reader's time, sets a proper frame of mind, and prevents frustration.

c. placing the important idea first or last in the sentence. d. italicizing important words.

  1. Parallelism is a skillful writing technique that involves balanced writing as illustrated here: My new job is certainly exciting and a challenge. a. True b. False
  2. Which of the following sentences avoids a dangling or misplaced modifier? a. To be reimbursed for your book costs and tuition, you must fill out the enclosed form. b. When collecting information for a new phone system, the Web proved to be my best resource. c. Despite being paralyzed from the chest down, doctors hoped that Kevin would walk again. d. Angered by the slowness of the computer program, complaints were called in by hundreds of unhappy users.
  3. Our team worked well together; we were pleased with the presentation. This sentence illustrates which of the following sentence types? a. complex sentence. b. simple sentence. c. compound sentence. d. compound-complex sentence.
  4. Which of the following illustrates a comma-splice sentence? a. Three candidates applied for the job; only one could be hired. b. Three candidates applied for the job, only one could be hired. c. Three candidates applied for the job, but only one could be hired. d. Three candidates applied for the job; however, only one could be hired.
  5. For sensitive messages many business writers use the indirect strategy because it respects the feelings of the audience, encourages a fair hearing, and minimizes a negative reaction. a. True

b. False

  1. Paragraphs with eight or fewer printed lines look inviting and readable. a. False b. True
  2. Organized messages proceed free-form, jumping from one thought to another, because this technique saves the writer's time. a. False b. True
  3. Although mechanical techniques are occasionally appropriate to emphasize ideas in written messages, more often a writer achieves emphasis stylistically. a. True b. False
  4. Good sources of primary information are interviews, surveys, questionnaires, and a. focus groups. b. brainstorming. c. the Internet. d. company files.
  5. Which of the following sentences illustrates active voice? a. A recruiter from Hewlett-Packard interviewed students on campus. b. Some of the best job candidates were recommended by their instructors c. Students on campus were interviewed by a recruiter from Hewlett- Packard. d. Few of today's candidates are being flown to company headquarters for interviews.
  6. Good business writers conduct research a. exclusively on the Internet to have the latest data. b. after they finish a message so that they can verify what they have written.