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Insights into various aspects of communication in a business context, including coding, decoding, feedback, channel direction, and the impact of technology on communication. It also discusses the importance of understanding audience, adapting messages, and using plain english in business writing.
Typology: Thesis
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1. Communication barriers and ______ may cause the communication process to break down. a. decoding b. feedback c. noise d. channel direction 2. The process of communication includes all but which of the following: a. coding. b. transmitting. c. decoding. d. feedback. 3. To better compete and to reduce expenses, businesses have been flattening management hierarchies. This means that frontline employees will be a. making decisions and communicating more than ever before. b. promoted very quickly and will be giving orders. c. working with increased budgets but reduced staffs. d. All of these choices are correct. 4. Every country has a unique culture, common heritage, joint experience, and shared learning that a. comes from an orderly system of government and laws. b. shapes behavior and conditions reactions. c. is regulated by a structured educational system.
d. results from Western values being spread throughout the world. 5. Despite attempts by employers to foster diversity, harmony and acceptance do not follow automatically when people who are dissimilar work together. a. True b. False
6. In the communication process, feedback helps the receiver understand a message encoded by the sender. a. True b. False 7. Most of us possess good listening skills since we listen at 25 percent efficiency. a. True b. False 8. Rachel is listening to an outsider who has been brought in to teach sales reps how to improve their sales techniques. She can improve her comprehension by establishing an open mind-set, listening for main points, taking selective notes, and a. providing immediate feedback if she disagrees with the speaker or has an important point to add. b. judging ideas, not appearances. c. filling in lag time by organizing in her mind the other tasks she must perform that day. d. asking probing questions when as she hears something she doesn't understan
a. True b. False Correct: Strong verbs and concrete nouns give receivers more information and keep them interested
c. placing the important idea first or last in the sentence. d. italicizing important words.
b. False