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This study guide covers the key concepts of perception and emotion management in the context of interpersonal communication for comm 1030 students. Learn about good, bad, and hostile emotions, factors influencing perception, the three stages of perception, and emotional labor. Watch the 'invisible gorilla' experiment video and explore the significance of stereotyping and emotional intelligence.
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There are good emotions, bad emotions and hostile emotions. Know them. Good: happiness, love, passion, liking, joy Bad: sadness, depression, grief, fear, social anxiety Hostile: anger sadness contempt, disgust, jealousy, envy Check out this youtube video about the invisible gorilla experiment (discussed in a lecture) and be sue you know what principle of perception this experiment demonstrates. http://www.youtube.com/watch? v=vJG698U2Mvo What factors influence what and how you perceive? Stereotyping Primacy Tendency to emphasize the first impression over later impression when forming perceptions. Recency Tendency to emphasize most recent impression over earlier impessions when forming perception. Perceptual set A predisposition to perceive only what we want or expect to perceive Egocentrism Unable to take another persons perspective Positivity Bias The tendency to focus heavily on a persons positive attributes when forming perception Negativity Bias Tendancy to focus on a persons negative attributes when forming a perception. What are the three steps or stages in perception? Selection: your body and mind help to select certain stimuli to attend you.
You essentially determine or select to notice certain instances or events that help you to initiate you’re perception of the world. These decisions aren’t necessarily make these consciously. Unexpected and unusual stimuli help form perception How frequently you are exposed Intensity Organization: You make sense of the information by understanding how different and similar it is from things you already know about Perceptual schema: mental framework for organizing information. There are 4 schemas o Physical constructs: appearance o Role constructs: social standing o Interaction: their behavior and personality o Psychological: Thoughts and feelings Schemas help us to determine how similar people are to us Interpretation Process of assigning meaning to information that has been select and organized for interpretation. Knowledge helps you with your perception of information. Know what stereotyping is, and its significance in perception and interpersonal communication. Stereotyping: generalizations about a group or category of people that can have a powerful influences on we perceive people. Stereotypes lead to inaccurate perceptions We engage in selective memory bias with stereotypes o We select the information that backs up stereotypes Stereotypes aren’t always inaccurate Know what interpersonal perception is.
Employee puts on façade as if they actually feel the emotion they are presenting Involves presenting emotion on the surface and not actually feeling them They do it to keep their job not to help organization Associated with increased stress, emotional exhaustion depression, and a sense in authenticity. Deep acting: where in they modify their inner feelings to match the emotion expression the organization is expressing. Deep acting is in an actor attempt to match the displays in order to seem authentic They fake in good faith Do it for the betterment of the organization Associated with reduces stressed and an increase sense of personal accomplishment