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Choose all that apply: The BIOS Recovery 2 does not support recovery from Select the correct responses and click submit. - Correct Answer Encrypted Hard Drive Hard Disk Drive with password set Choose all that apply: Identify Dell's product portfolios. - Correct Answer Tablets 2-in-1 PCs Laptops Chrome Desktops and All-in-Ones Which key is used to access the one time boot menu while restarting the computer? - Correct Answer F12 When to use RTC Reset? - Correct Answer To recover from No POST/No Boot If the system is not booting into the operating system, how can you check if the hard drive is detected? - Correct Answer Go to BIOS T/F: Dell desktop portfolios include OptiPlex, Inspiron, Vostro, Precision, XPS, and All-in-One. - Correct Answer True If recovery image from both system's primary hard drive and external USB key is present, which image will the BIOS Recovery 2 tool select? - Correct Answer Recovery image from the external USB key How will the Dell Command Utility Update help Customers? - Correct Answer Dell Command Utility Update will check online for the latest BIOS, driver, Firmware and Dell Application updates for a system and also helps to download and install the updates. T/F: M.2 is a data transfer protocol while NVMe is the form factor. - Correct Answer False If ePSA passes the hard drive test and still the system does not load the operating system, what could the issue be? - Correct Answer Corrupt or missing operating system Choose all that apply: Select all the steps involved in unpacking parts. - Correct Answer If the part has visible damage, do not use the part. Contact Dell technical support to dispatch another part. Return the part with a description of the damage. Place the box on a secure surface and break the tamper proof seal with a safe tool. Carefully open the package top or lid. Why sometimes the values in BIOS cannot be saved and shows as manufacturing mode? - Correct Answer The systemboard jumper is at SERVICE_MODE state BIOS Recovery 2 from Hard Drive option can be disabled in a Correct Answer BIOS T/F: Discrete Graphics cards connect to the motherboard of a computer system using a slot, typically an Accelerated Graphics Port (AGP) or a Peripheral Component Interconnect Express (PCle) connection. - Correct Answer True Which is the easiest way to verify the functionality of system board? - Correct Answer By removing the memory module Select the correct service scenario for a Dell system factory installed with Windows 10 which has been root caused to a fault MB. - Correct Answer Replacement motherboard will be dispatched together with Windows Universal Replacement DPK which will be used for activation. T/F: 32 GB DIMMs are only supported on systems using Xeon W Series CPUs. - Correct Answer True To preserve BIOS settings before recovering it, user need to Correct Answer Set the "Reset NVRAM" option to "Disabled" before starting the recovery process. Choose all that apply: Which of the following are valid steps in launching ePSA diagnostics? - Correct Answer Use the up and down arrow keys to select on the menu and press the Enter key Power up the system and press the F12 key multiple times during boot process to go to the Boot menu Which is the notebook computer category that is designed to be suitable for small organizations with little or no IT staff? - Correct Answer Vostro Choose all that apply: What are the key functions of BIOS (Basic Input/Output System). - Correct Answer Activate the system devices Test the system devices Identify the system devices Name the tool that can successfully repair and ignore defective memory areas by masking the address from system usage. - Correct Answer MemRx T/F: After a System Board replacement, a field technician can input the service tag only once. - Correct Answer True When one or more drives in a RAID array contain data errors, and another drive in the array is no longer an active member of the array due to drive failure, foreign configuration, drive removal, or any other reason, this Choose all that apply: PC Doctor USB solution offers: - Correct Answer DOS Test Individual Diagnostics Windows Test Choose all that apply: You are servicing a Dell™ Inspiron™ 22 3265 / 3263 AIO Desktop and determine that the LCD panel is faulty. What trouble shooting steps will you follow before replacing the LCD Assembly? - Correct Answer Run ePSA, but press Esc to stop testing and regain control of the cursor. Double tap on the screen and see if the cursor moves to your pressed location. That will determine if hardware is needed to be replaced or it is a software problem. If system boots into Windows, check device manager for USB Input device which has a white circle and a down arrow, right click and enable it to test its functionality. T/F: Depending on your Dell service plan, SupportAssist automates and facilitates your engagement with Dell Technical Support. - Correct Answer True Choose all that apply: Which of the following items are that are not affected by the RTC reset. - Correct Answer System Password Service Tag What is the basic naming guideline followed by all commercial products? - Correct Answer Sub Brand + Model Name + Form Factor What are the advantages of SSDs when compared to traditional HDD? - Correct Answer Lower Latency Faster data read/write speeds Less prone to physical failures Silent operation What is the status of the power LED when a system board failure has occurred? - Correct Answer Blinking (2,6) Choose all that apply: You are fixing a computer running on Windows 8.1 and it is not booting. Which of the BIOS settings will you change? - Correct Answer Enable Secure Boot Enable Legacy Option ROMs Change Boot Mode to UEFI What does the occasional orange discoloration of a processor's package lands indicate? - Correct Answer No impact on performance, quality or reliability DDR3L Memory DDR4 Memory Choose all that apply: What is correct about Intel Optane Memory? - Correct Answer It pairs with memory and storage into one virtual drive visible to the OS It is a system acceleration solution for new 7th Gen Intel Core-I processor & Chipset platforms Choose all that apply: Under which all service plans can you schedule hardware and software scans, clean files manually and tune system performance using Support Assist? - Correct Answer Basic Premium Support ProSupport Plus Premium Support Plus ProSupport T/F: BIOS Recovery 2 does not support trigger from touch panel. - Correct Answer True 
