


Study with the several resources on Docsity
Earn points by helping other students or get them with a premium plan
Prepare for your exams
Study with the several resources on Docsity
Earn points to download
Earn points by helping other students or get them with a premium plan
Community
Ask the community for help and clear up your study doubts
Discover the best universities in your country according to Docsity users
Free resources
Download our free guides on studying techniques, anxiety management strategies, and thesis advice from Docsity tutors
Empathy Interview Planning and Questions.
Typology: Exercises
1 / 4
This page cannot be seen from the preview
Don't miss anything!
Purpose As adults, we often make assumptions without pausing to ask our experts - students - what their experience has been, what has worked and what has not worked to support their learning. Participants will conduct 2-3 interviews with students who are currently or formerly a 9th grader at your high school. Ideally, students will be selected who can share experience from the perspective of a student within a group that has not been fully supported to be successful in terms of 9th Grade on Track and/or high school graduation data. Along with the quantitative 9th Grade on Track data, talking to students is a critical means of understanding how best to set the conditions for every 9th grader in your building to be on track for high school graduation (and beyond). How to lead an Empathy Interview To gain the best information, interviewers should: ● Have a conversation for 10-20 minutes per student ● Ensure that students feel safe sharing their perspective. Let students know that there will not be repercussions for information shared. ● Encourage stories. Focus on asking open-ended questions that elicit a story. Ask Why. ● Don’t be afraid of silence. Don’t suggest answers to your questions. ● Take low inference notes and capture specific words and phrases used. The following interview question stems are suggestions to start the conversation. ● Tell me a story about your 9th grade experience... Why is that? ● What was your middle school experience? What was the transition like to high school? Why do you think it felt similar/different? ● Tell me about the part of your school experience that you feel the best about or most success in? Why do you feel best / most successful in that part of school? ● Tell me about the part of your school experience that you feel the worst about or least success in? Why do you feel least successful in that part of school? ● Tell me about an experience in school where you felt included or excluded? What about this experience made you feel included/excluded? ● Who is an adult that you think cares about you at school? Why? ● What do you think your teachers think about you? Why? ● What are your hopes and plans beyond high school? Why? Follow-up questions should aim to clarify and expand. Ask: ● Why? ● Can you tell me more about that? ● Walk me through that.
What are some quotes and defining words your user said?
What actions and behaviors did you notice? THINK What might your user be thinking? What does this tell you about his or her beliefs?
What emotions might your subject be feeling?