State Farm 2024 Auto Exam
Review Questions and Answers
100% Pass
Competitive Bids - Answer>> The competitive bid process
requires that two or more repairers submit competitive estimates
or
"bids" for a specific repair job. The amount of the low, complete
bid is generally considered to
be the "competitive" price and is used as the basis for settlement.
In all cases, the vehicle owner
selects the facility that will perform repairs.
PCPs - Answer>> State Farm uses a continuous
survey that gives repairers the opportunity to provide information
online. The repairer information is used to determine labor rates
and material pricing levels that
reflect prevailing prices in that area. PCPs are determined by
analyzing information provided by
repairers that meet the Equipment/Capabilities Criteria listed on
the Repair Facility Survey form
Select Service Program - Answer>> In some market areas,
repairers have been selected to participate in State Farm's Select
Service
Program. The program is designed to enhance claim service,
increase efficiency, and afford
customers an opportunity to select qualified repairers to inspect
and estimate vehicle damage
Paintless Dent repair - Answer>> Paintless Dent Repair (PDR)
is an industry recognized repair process that involves the removal
of
