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A comprehensive guide on creating stakeholder management and communication plans to help project managers effectively engage and manage interactions with important stakeholders. Stakeholders include individuals with a vested interest in the project and the ability to influence its budget and future. The importance of keeping stakeholders informed and involved, and offers examples of stakeholder management and communication plans.
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How much does the proj. affect them? (1,2,3) Influence: How much do they have? (1,2,3) What is the stakeholder's most important goal? How will he/she contribute? Best way to manage? Contact info (if external)
1 1 Stay on time and budget - no surprises Daily lead: will delegate but ultimately accountable Team meetings for high level milestones; email summaries from direct reports; Fortnightly 1:1s
timeline Very little on daily basis, but wants to be in the know, particularly on any risks Monthly milestones and budget info
2 3 Feel in the loop and valued Very little : will want to be informed if asked on site General company-wide info - intranet,
2 2 (can be vocal and disruptive) To protect affected wildlife in long and short term Discuss with press and own publications Consult up front, and seek to agree broad parameters of project and timeline. Regular updates
John Smith Progress against milestones, risks and concerns Budget update Team meetings Weekly email report 1:1s with direct reports Weekly In diary: weekly reports on Friday by midday Each direct report Bella Jones Progress against milestones, risks and concerns Budget update Board reports Monthly 1:1 with project manager Email updates for short term issues or higher risks Monthly, unless an amber risk arises, in which case weekly First Monday of the month for 1: Second Monday of the Month for Board reports As needed for email updates John Smith Utility Employees Broad progress updates and timngs and any changes to project which affect them Fortnightly newsletter update Twice monthly all team meeting for questions Fortnightly and twice monthly 1st and 3rd Friday of the Month, when site workers are in the office Karen Patel, Head of Comms Set up common email address for any questions or issues Outdoor Groups Their views are being taken into account. We are managing their concerns and limiting damage to wildlife Email communication "round robin" Monthly unless there are significant changes to parameters of project Last Tuesday or Month, to ensure they have them before their local meetings Karen Patel Set up (separate) common email address for any questions or issues