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Staff Analyst Exam
According to studies in personnel and industrial psychology, information that travels along the "grapevine" or informal communication system in an organization usually follows a pattern BEST classified ae A, cluster--key informants tell several individuals, one of whom passes it on in the same way B, wheel--around through successive informants until it reaches the source C, chain--double informants linked to successive pairs D, random probability--informant tells anyone he happens to encounter, and so forth - โ โ A. cluster--key informants tell several individuals, one of whom passes it on in the same way Of .the following, the consideration which is LEAST important to the development of the division budget is A, adequacy of the current year's budget for the division B, changes in workload that can be anticipated
c. budget restrictions that have been indicated in a memorandum covering budget preparation D, staff reassignments which are expected during that fiscal year - โ โ D. staff reassignments which are expected during that fiscal year It is generally accepted that work attitudes and interpersonal relationships contribute at least ae much as knowledge and ability to job performance. Several personality measuring and appraisal devices have been found useful in predicting personalityโข and work attitudes, A MAJOR drawback in their use in oompetitive selection however, is the A, "fakeability" of responses possible in such selection situations B, cost of the materials and their interpretation C, inability of these measures to predict actual job performance D, lack of reviewability of these devices - โ โ A. "fakeability" of responses possible in such selection situations
establishing good rapport between trainer and trainee D. an appraisal of trainee learning under pressure of job demands is not conducive to showing the trainee the reasons tor his mistakes - โ โ A. the primary function on the job is production, and training must therefore take second place Which of the following statements concerning performance appraisal systems is NOT correct? A, They require line management participation B, They provide for periodic discussions of performance between the supervisor and employee C, They are used primarily to uncover employee weaknesses. D, They require supervisor training to assure uniform appraisal - โ โ C. They are used primarily to uncover employee weaknesses. Which of the following would NOT be a part of a management control system? A. An objective test of new ideas or methods in operation B. Determination of need for organization improvement C. Objective compassion of operating results
D. Provision of information useful for revising objectives, programs, and operations - โ โ B. Determination of need for organization improvement Of the following, the one which a line role generally does NOT include is A. controlling results and performance B. coordinating work and exchanging ideas with other line organizations C. implementation of approved plans developed by staff D. planning work and making operating decisions - โ โ B. coordinating work and exchanging ideas with other line organizations In a normal curve, one standard deviation would include MOST NEARLY what percentage of the cases involved? A. 50% B. 68% C. 95% D. 99% - โ โ B. 68% An advantage of the Multiple Process Chart over the Flow Process Chart is that the Multiple Process Chart shows the
D. To read a microfilm record, a film reader is not necessary - โ โ C. Significant space is saved in storing records Which one of the following questions should the management analyst generally consider FIRST? A. How is it being done? and Why should it be done that way? B. What is being done? and Why is it necessary? C. When should this job be done? and Why?
D. Who should do the job? and Why should he do it? - โ โ B. What is being done? and Why is it necessary? Assume that you are in the process of eliminating unnecessary forms. The answer to which one of the following questions would be LEAST relevant? A. Could the information be obtained elsewhere? B. Is the form properly designed? C. Is the form used as intended? D. Is the purpose of the form essential to the operation? - โ โ B. Is the form properly designed? Use of color in forms adds to their cost. Sometimes, however, the use of color will greatly simplify procedure and more than pay for itself in time saved and errors eliminated. This is ESPECIALLY true when
A. a form passes through many reviewers B. considerable sorting is required C. the form is other than a standard size D. the form will not be sent through mail - โ โ B. considerable sorting is required Of the following techniques, the one GENERALLY employed and considered BEST in forms design is to divide writing lines into boxes with captions printed in small type ____ of the box, A. centered in the lower part B. centered in the upper part C. in the upper lefthand corner
D. in the lower righthand corner - โ โ C. in the upper lefthand corner Many forms authroirities advocate the construction of a functional forms file or index. If such a file is set up, the MOST effective way of classifying forms for such an index is classifciation by A. department B. form number C. name or type of form
C. the line supervisor D. the training specialist in the personnel office - โ โ C. the line supervisor Which of the following approaches usually provides the BEST communication in the objectives and values of a new program which is to be introduced? A. A general written description of the program by the program manager for review by those who share responsibility B. An effective verbal presentation by the program manager to those affected C. Development of the plan and operational approach in carrying out the program by the program manager assisted by his key subordinates D. Development of the plan by the program manager's supervisor - โ โ C. Development of the plan and operational approach in carrying out the program by the program manager assisted by his key subordinates The term total system systems concept, as used in electronic data processing, refers A. only to the computer and its associated electronic accessories B. only to the paper information output, or software aspect
C. to a large computer-based information handling systems, which supplies the information need of an entire agency or corporation D. to all of the automated and manual information systems in a specific sub-division of an organization - โ โ C. to a large computer-based information handling systems, which supplies the information need of an entire agency or corporation Of the following, scientific management can BEST be considered as an attempt to establish work procedures A. in fields of scientific endeavors B. which are beneficial only to bosses C. which require less control D. utilizing the concept of a man-machine system - โ โ D. utilizing the concept of a man-machine system The MAJOR failing of efficiency engineering was that it A. overlooked the human factor B. required experts to implement the techniques C. was not based on true scientific principles D. was too costly and time consuming - โ โ A. overlooked the human factor
C. developed by a training expert D. written in the vocabulary of the training field - โ โ B. relevant to job performance In order that group conferences serve their purpose of developing professional staff, it is essential that A, discussion of controversial matters be limited B, notes be taken by the participaยทnts C, participants be encouraged to take part in the discussions D, chairmanships be rotated at the meetings - โ โ C. participants be encouraged to take part in the discussions Of the following, the PRIMARY objective of sensitivity training is to A, teach management principles to participants B, improve and refine the decision-making process C, give the participants insight as to how they are perceived by others
D, improve the emotional stability of the participants - โ โ C. give the participants insight as to how they are perceived by others In considering the functions of a manger, it is clear that the FIRST step in building a quality work force ie the manager's need to A, design jobe to meet the realities of the labor market B, examine the qualification requirements tor his. positions and eliminate those which appear to be controversial c, determine the methods to be used in reaching that epecific public deemed most suitable for the agency D, establish controls so that there is reasonable assurance that the plans established to - โ โ A. design jobe to meet the realities of the labor market Based on data documenting the differences between healthy and unhealthy organizations, which statement
to the maximum extant possible - โ โ C. Avoiding the use of "project teams" or task forces" When the span of control of a manager or administrator is widened or increased, a HOST likely result is A, greater specificity of operational procedures B, a decrease in total worker-administrator contacts C, a blurring of objectives and goals D, an increase in responsibility of subordinates - โ โ D. an increase in responsibility of subordinates Which of the following interview styles in MOST appropriate for use in a problem-solving situation? A, Directed B, Non-directive C, Stress D, Authoritarian - โ โ B. Non-directive Within a management staff of 15 capable analyst, which of the following organizational approaches would generally be BEST for overall results? A. by specialist in fields, such as management, organization, system analysis
B. by clientele to be served, such as hospitals, police, education, social services C. where all 15 report directly to head of the management staff D. by specialized study groups with flexibility in assigning staff under a qualified project leader - โ โ D. by specialized study groups with flexibility in assigning staff under a qualified project leader In conducting a general management survey to identify problems and opportunities, which of the following would it be LEAST necessary to consider? A. Identifying program and planning deficiencies in each functional area B. Organization problems C. Sounds management practices not being used D. The qualification of the supervisory personnel - โ โ D. The qualification of the supervisory personnel Which of the following statements MOST accurately defines operations research? A. A highly sophisticated system used in the analysis of management problems
To which one of the following is it MOST important that the functional or technical staff specialist in a large organization devote major attention? A. Conducting audits of line operations B. Controlling of people in the line organization C. Developing improved approaches, plans, and procedures and assisting the line organization in their implementation D. Providing advice to his superior and to operating units - โ โ C. Developing improved approaches, plans, and procedures and assisting the line organization in their implementation In the planning for reorganization of a department, which one of the following principles relating to the assignment of functions is NOT correct? A. Line and staff functions should be separated. B. Separate functions should be assigned to separate organizational units C. There should be no disturbance of the previously assigned tasks of personnel D. There should generally be no overlapping among organizational elements - โ โ C. There should be no disturbance of the previously assigned tasks of personnel
Results are BEST accomplished within an organization when the budget and plans are developed by the A. budget office, independent of the operating units B. head of the operating unit based on analysis of prior year's operations after discussion with his superior C. head of the operating unit general guidelines and data from higher authority and the budget office, and input from key personnel D. head of the organization unit based on an analysis of prior year's operations - โ โ C. head of the operating unit general guidelines and data from higher authority and the budget office, and input from key personnel The management process is a term used to describe the responsibilities common to A. all levels of management B. first line supervisors C. middle management jobs D. top management jobs - โ โ A. all levels of management Of the following committees are BEST used for A. advising the head of the organization
