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3 components of corporate culture? - correct answer ✅1. Principle Objective
- Corporate character
- Management Systems 5 main elements of corporate culture are.... - correct answer ✅1. We are PROFESSIONAL
- We have HIGH PRINCIPLES & MORAL VALUES
- We act w/ COMPETITIVE URGENCY
- We have POSITIVE DISCONTENT
- We value the SAFETY OF OUR PARTNERS What does "competitive urgency" mean? - correct answer ✅We attend to every detail of our business with a sense of
- Urgent enthusiasm
- Professionalism
- Thoroughness
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We are determined to succeed and to be the best. We do whatever it takes when responding to problems What does "positive discontent" mean? - correct answer ✅• We are never satisfied with the STATUS QUO
- We consistently strive to improve
- We are not grumblers or complainers.
- We are constantly looking for opportunities to improve everything we do What does it mean to be PROFESSIONAL at Cintas? (5) - correct answer ✅We look the part.
- We are THOROUGH in all we do
- We have a SPARTAN ATTITUDE
- We do what is RIGHT & not EXPEDIENT
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- Service Fundamental: 88%
- % on time > = 98%
- CLBs <= 2%
- Zero <= 4%
- Canceled SOs <=4% SSR Guiding Principles - correct answer ✅- EAT with their customers
- See all customers on time
- Grow their routes
- Get paid (A/R)
- #SayNoToZero SSR Commissions - correct answer ✅- Service Charge = 14% First Aid Commission levels:
- CL 1 = 11%
- CL 2 = 9%
- CL 3 = 7%
- CL 4 = 5%
- < CL4 = 3%
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Safety & Training Commission levels:
- CL 1 = 10%
- CL 2 = 8%
- CL 3 = 6%
- CL 4 = 4%
- < CL4 = 2% What are the typical first aid buy motives? - correct answer ✅1. Convenience
- Compliance
- Productivity
- Reduce liability
- Workers comp & cost effective employee benefit Explain S.A.F.E - correct answer ✅Single source provider Adaptable program - we can provide solutions to customers according to their needs Five star service Exclusive partnerships - Vendor relationships
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- Safety centers
- Safety walk-throughs
- Free ERT (Emergency Response Training) Explain the color coding feature of our products - correct answer ✅Red = emergency Orange = burn Teal = eyewash Pink = miscellaneous Green = bandages Blue = tablets Purple = ointment and wipes What are the members of the Training and compliance department? - correct answer ✅- Stacia Pitman
- Raul De Los Cuetos
- Paiam Pouria
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What are the 7 Staples of Training and Compliance? - correct answer ✅1. First aid, CPR, AED
- BBP
- Forklift safety.
- Fire extinguisher safety.
- Hazard Communication
- Hearing conservation.
- Respiratory & Fit testing Recertification requirement for each training staple? - correct answer ✅Forklift safety — every 3 years First aid and CPR — every 2 years Fire extinguisher — safety 1 year Hazcom — 1 year Hearing conservation — 1 year Respiratory safety - 1 Year How the Service Works: First Aid - correct answer ✅ Name three requirements for an emergency eyewash Station - correct answer ✅1. Flush both eyes @ the same time
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What are some of the hazards that require an emergency eyewash station? - correct answer ✅- Battery charging stations for forklifts
- Corrosive materials on site
- Lubricants or solvents
- Debris
- Any materials an SDS that require a 15 minute continuous flow Explain Sudden Cardiac Arrest (SCA) - correct answer ✅- An ELECTRICAL issue with the heart. Does NOT discriminate.
- Kills 385,000 people a year Explain Heart Attack - correct answer ✅Circulation problem. Occurs when blood flow to the heart is blocked.
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Define near proximity for an AED - correct answer ✅3 to 4 minutes there & back After each minute that passes the victims chances of survival decreased by how much? - correct answer ✅10% What is the average response time for EMS? - correct answer ✅7 to 14 minutes Explain three features of ZOLL 3 - correct answer ✅1. WIFI CONNECTED
- Quickly transmit data to medical professionals
- INTEGRATED PEDIATRIC RESCUE
- Uni-pads applicable to both children & adults
- To treat a child, simply activate Child Mode
- ENHANCED REAL CPR HELP
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- Change CPR protocol on the fly -Select "hands only" or "hands & rescue breaths" with the push of a button
- 5 year battery life / 2 year pad life How the Service Works - AED Service Agreement - correct answer ✅1. SSR checks in with customer
- Scans unique barcode on every AED in facility during each visit
- SSR visually inspects both pads & batteries to check for expiration.
- If pads and/or batteries are expired or in need of replacement, they are replaced on spot.
- SSR follows up with customer to review the service provided.
- Customer can access LIFEREADY 360 to monitor, manage, and maintain their AED(s). What are the differences between life ready 360 and RX only? - correct answer ✅360 is an online tool that provides a medical prescription as required by the FDA, along w/:
- Medical direction
- Online tracking portal
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- EMS registration
- Service and expiration reminders. RX only legally allows you to have a AED on site Name the members of our sales department - correct answer ✅Sales Manager - Alex Business Development Rep (BDR) - Angel Sales reps- Melanie, Gerardo, Oscar & Mary What are the rules of a sales representative and an account executive? - correct answer ✅• Sales representatives - Get new business
- Account executives - Grow their book of 200 customers
- BDR - Sell service agreements to existing customers What is a cold call and how would you go about doing it? - correct answer ✅Stopping by a business to find out who takes care of their FAS on site
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What is rice backwards and when would you use it - correct answer ✅Empathize, clarify, isolate and respond. You use it with any objections What is a SSR captain and how do you become one? - correct answer ✅- Captain's club is a DEVELOPMENTAL program for peak performing SSR's. The intent of the program is to provide specific leadership development opportunities to SSR's who are FUTURE LEADERS at Cintas. How do you become a Captain? - correct answer ✅- To qualify, an SSR must:
- Peak performer on route for at least ONE year
- Hit Summit Club 2 out of last 3 quarters (WC preferred)
- Nominated by SM
- Apply --> GM ride --> RBD approval What is a CRT and how do you become one? - correct answer ✅Certified route trainer. Qualified by:
- Hitting last 2 of 4 summit clubs
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- Meet On Time % & CLB KPI's
- Attend SSR college
- Read "Spirit is the difference"
- Complete application & go on GM Ride along What divisions are within Cintas? - correct answer ✅1. Rental
- FAS
- Fire What are the benefits to our customers to use additional divisions of Cintas? - correct answer ✅• Supplier consolidation
- Ease-of-use
- Best in class products & services What are some of the products and services provided by our rental division? - correct answer ✅1. Uniform services
- Facility Services
- Bathroom products
- Cleaning Supplies
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What are some of the products and services provided by our FAS division? - correct answer ✅1. First aid
- PPE
- AED's
- Training and Compliance
- Eyewash
- Waterbreak What are some of the products and services provided by our fire division? - correct answer ✅• Exit light inspections
- Extinguisher Inspections
- Fire alarm panels
- Fire alarm monitoring
- Sprinkler testing
- Kitchen suppression
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I don't need disinfectant service. Our cleaning company cleans twice a week. - correct answer ✅Are you certain they are cleaning the cabinets? The disinfecting of the cabinet is important because the cabinet is usually used when someone is sick or bleeding. Before I do anything I use a wipe that disinfects 99% of germs and bacteria including hepatitis B, C and HIV. That's what I start with to protect myself and assure you and your employees are protected from contamination as well. I clean the outside, the hinges, the inside door pockets and each shelf. Let go to the cabinet so I can show you.
