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SSR Certification Exam Questions and Answers, Exams of Advertising and Sales Promotion

A comprehensive overview of the ssr (service sales representative) certification exam at cintas, covering various aspects of corporate culture, key performance indicators (kpis), guiding principles, commissions, product categories, training and compliance, emergency response equipment, and sales strategies. It includes detailed questions and answers on topics such as first aid, aed service, and cross-selling opportunities across cintas' divisions. The document aims to equip ssrs with the knowledge and skills required to excel in their roles, providing valuable insights into the company's operations, policies, and customer-centric approach.

Typology: Exams

2024/2025

Available from 10/19/2024

Nurseexpert
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SSR Certification Exam Questions And
Answers
3 components of corporate culture? - correct answer 1. Principle
Objective
2. Corporate character
3. Management Systems
5 main elements of corporate culture are.... - correct answer 1.
We are PROFESSIONAL
2. We have HIGH PRINCIPLES & MORAL VALUES
3. We act w/ COMPETITIVE URGENCY
4. We have POSITIVE DISCONTENT
5. We value the SAFETY OF OUR PARTNERS
What does "competitive urgency" mean? - correct answer We
attend to every detail of our business with a sense of
- Urgent enthusiasm
- Professionalism
- Thoroughness
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Answers

3 components of corporate culture? - correct answer ✅1. Principle Objective

  1. Corporate character
  2. Management Systems 5 main elements of corporate culture are.... - correct answer ✅1. We are PROFESSIONAL
  3. We have HIGH PRINCIPLES & MORAL VALUES
  4. We act w/ COMPETITIVE URGENCY
  5. We have POSITIVE DISCONTENT
  6. We value the SAFETY OF OUR PARTNERS What does "competitive urgency" mean? - correct answer ✅We attend to every detail of our business with a sense of
  • Urgent enthusiasm
  • Professionalism
  • Thoroughness

Answers

We are determined to succeed and to be the best. We do whatever it takes when responding to problems What does "positive discontent" mean? - correct answer ✅• We are never satisfied with the STATUS QUO

  • We consistently strive to improve
  • We are not grumblers or complainers.
  • We are constantly looking for opportunities to improve everything we do What does it mean to be PROFESSIONAL at Cintas? (5) - correct answer ✅We look the part.
  1. We are THOROUGH in all we do
  2. We have a SPARTAN ATTITUDE
  3. We do what is RIGHT & not EXPEDIENT

Answers

  1. Service Fundamental: 88%
  • % on time > = 98%
  • CLBs <= 2%
  • Zero <= 4%
  • Canceled SOs <=4% SSR Guiding Principles - correct answer ✅- EAT with their customers
  • See all customers on time
  • Grow their routes
  • Get paid (A/R)
  • #SayNoToZero SSR Commissions - correct answer ✅- Service Charge = 14% First Aid Commission levels:
  • CL 1 = 11%
  • CL 2 = 9%
  • CL 3 = 7%
  • CL 4 = 5%
  • < CL4 = 3%

Answers

Safety & Training Commission levels:

  • CL 1 = 10%
  • CL 2 = 8%
  • CL 3 = 6%
  • CL 4 = 4%
  • < CL4 = 2% What are the typical first aid buy motives? - correct answer ✅1. Convenience
  1. Compliance
  2. Productivity
  3. Reduce liability
  4. Workers comp & cost effective employee benefit Explain S.A.F.E - correct answer ✅Single source provider Adaptable program - we can provide solutions to customers according to their needs Five star service Exclusive partnerships - Vendor relationships

Answers

  1. Safety centers
  2. Safety walk-throughs
  3. Free ERT (Emergency Response Training) Explain the color coding feature of our products - correct answer ✅Red = emergency Orange = burn Teal = eyewash Pink = miscellaneous Green = bandages Blue = tablets Purple = ointment and wipes What are the members of the Training and compliance department? - correct answer ✅- Stacia Pitman
  • Raul De Los Cuetos
  • Paiam Pouria

Answers

What are the 7 Staples of Training and Compliance? - correct answer ✅1. First aid, CPR, AED

  1. BBP
  2. Forklift safety.
  3. Fire extinguisher safety.
  4. Hazard Communication
  5. Hearing conservation.
  6. Respiratory & Fit testing Recertification requirement for each training staple? - correct answer ✅Forklift safety — every 3 years First aid and CPR — every 2 years Fire extinguisher — safety 1 year Hazcom — 1 year Hearing conservation — 1 year Respiratory safety - 1 Year How the Service Works: First Aid - correct answer ✅ Name three requirements for an emergency eyewash Station - correct answer ✅1. Flush both eyes @ the same time

Answers

What are some of the hazards that require an emergency eyewash station? - correct answer ✅- Battery charging stations for forklifts

  • Corrosive materials on site
  • Lubricants or solvents
  • Debris
  • Any materials an SDS that require a 15 minute continuous flow Explain Sudden Cardiac Arrest (SCA) - correct answer ✅- An ELECTRICAL issue with the heart. Does NOT discriminate.
  • Kills 385,000 people a year Explain Heart Attack - correct answer ✅Circulation problem. Occurs when blood flow to the heart is blocked.

Answers

Define near proximity for an AED - correct answer ✅3 to 4 minutes there & back After each minute that passes the victims chances of survival decreased by how much? - correct answer ✅10% What is the average response time for EMS? - correct answer ✅7 to 14 minutes Explain three features of ZOLL 3 - correct answer ✅1. WIFI CONNECTED

  • Quickly transmit data to medical professionals
  1. INTEGRATED PEDIATRIC RESCUE
  • Uni-pads applicable to both children & adults
  • To treat a child, simply activate Child Mode
  1. ENHANCED REAL CPR HELP

Answers

  1. Change CPR protocol on the fly -Select "hands only" or "hands & rescue breaths" with the push of a button
  2. 5 year battery life / 2 year pad life How the Service Works - AED Service Agreement - correct answer ✅1. SSR checks in with customer
  3. Scans unique barcode on every AED in facility during each visit
  4. SSR visually inspects both pads & batteries to check for expiration.
  5. If pads and/or batteries are expired or in need of replacement, they are replaced on spot.
  6. SSR follows up with customer to review the service provided.
  7. Customer can access LIFEREADY 360 to monitor, manage, and maintain their AED(s). What are the differences between life ready 360 and RX only? - correct answer ✅360 is an online tool that provides a medical prescription as required by the FDA, along w/:
  • Medical direction
  • Online tracking portal

Answers

  • EMS registration
  • Service and expiration reminders. RX only legally allows you to have a AED on site Name the members of our sales department - correct answer ✅Sales Manager - Alex Business Development Rep (BDR) - Angel Sales reps- Melanie, Gerardo, Oscar & Mary What are the rules of a sales representative and an account executive? - correct answer ✅• Sales representatives - Get new business
  • Account executives - Grow their book of 200 customers
  • BDR - Sell service agreements to existing customers What is a cold call and how would you go about doing it? - correct answer ✅Stopping by a business to find out who takes care of their FAS on site

Answers

What is rice backwards and when would you use it - correct answer ✅Empathize, clarify, isolate and respond. You use it with any objections What is a SSR captain and how do you become one? - correct answer ✅- Captain's club is a DEVELOPMENTAL program for peak performing SSR's. The intent of the program is to provide specific leadership development opportunities to SSR's who are FUTURE LEADERS at Cintas. How do you become a Captain? - correct answer ✅- To qualify, an SSR must:

  1. Peak performer on route for at least ONE year
  2. Hit Summit Club 2 out of last 3 quarters (WC preferred)
  3. Nominated by SM
  4. Apply --> GM ride --> RBD approval What is a CRT and how do you become one? - correct answer ✅Certified route trainer. Qualified by:
  5. Hitting last 2 of 4 summit clubs

Answers

  1. Meet On Time % & CLB KPI's
  2. Attend SSR college
  3. Read "Spirit is the difference"
  4. Complete application & go on GM Ride along What divisions are within Cintas? - correct answer ✅1. Rental
  5. FAS
  6. Fire What are the benefits to our customers to use additional divisions of Cintas? - correct answer ✅• Supplier consolidation
  • Ease-of-use
  • Best in class products & services What are some of the products and services provided by our rental division? - correct answer ✅1. Uniform services
  1. Facility Services
  • Bathroom products
  • Cleaning Supplies

Answers

What are some of the products and services provided by our FAS division? - correct answer ✅1. First aid

  1. PPE
  2. AED's
  3. Training and Compliance
  4. Eyewash
  5. Waterbreak What are some of the products and services provided by our fire division? - correct answer ✅• Exit light inspections
  • Extinguisher Inspections
  • Fire alarm panels
  • Fire alarm monitoring
  • Sprinkler testing
  • Kitchen suppression

Answers

I don't need disinfectant service. Our cleaning company cleans twice a week. - correct answer ✅Are you certain they are cleaning the cabinets? The disinfecting of the cabinet is important because the cabinet is usually used when someone is sick or bleeding. Before I do anything I use a wipe that disinfects 99% of germs and bacteria including hepatitis B, C and HIV. That's what I start with to protect myself and assure you and your employees are protected from contamination as well. I clean the outside, the hinges, the inside door pockets and each shelf. Let go to the cabinet so I can show you.