Effective problem-solving tools
Try these tools as you walk on the problem-solving steps to help identify the problem and find an
optimal answer.
Root cause analysis
Just like pulling weeds in your yard, if you don't get to the source of the problem, it will return.
A root cause analysis will help you identify the source of any disruption or concern so you can
take steps to avoid it from occurring again.
To pinpoint root causes and arrive at a solution, the root cause analysis approach entails
describing the problem, gathering evidence, and determining causal factors.
5 Whys
The 5 Whys approach is less formal than most more conventional problem-solving approaches,
and it essentially entails wondering why over and over to get to the root of a problem or
setback. Whether performed personally or as a group, this approach facilitates an open
discussion that can spark new ideas about an issue.
Each subsequent why expands on the previous one's answer. To keep track of the answers to
the 5 Whys, start by filling out the example below; flowcharts and fishbone diagrams may also
be used.
Brainstorming
A brainstorming session, a memory dump, a mind meld, or a jam session. Collaborative
brainstorming, whatever you call it, will help you uncover previously unseen problems,
underlying factors, and possible remedies. To kickstart your brainstorming session, create and
share a mind map with your colleagues.
Gap analysis
When you find out where the problem isn't, you won't know where it is. Gap filling assists with
the detection of defects that are preventing you from reaching your ideal state or end goal. A
brand gap analysis, for example, may help a digital marketer figure out where marketing or user
experience holes exist. Since it allows you to discover workable solutions, gap analysis is
particularly useful when it comes to problem solving. When you begin your research, a SWOT
analysis map that looks at a challenge through the lenses of strengths, opportunities,
opportunities, and risks can be a useful problem-solving framework.
