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SMART SERVE LATEST EXAM WITH
VERIFIED QUESTIONS AND ANSWERS
question-Since alcohol is a ____, it ______ the central nervous system and impacts how a person thinks, acts, and moves - answer-depressant; slows question-the amount of alcohol in the bloodstream - answer-blood alcohol concentration (BAC) question-Alcohol is metabolized ____ than it is absorbed - answer-more slowly question-What % of alcohol content is eliminated from the bloodstream - answer-90% question-What % of alcohol content is eliminated through a person's breath, sweat, and urine? - answer-10% The minimum age for someone to sell, serve, handle, or deliver alcohol in Ontario - answer- 18 question-Who issues licenses for the sale, service, and delivery of alcohol? - answer-AGCO question-Legislation that outlines the laws and regulations affecting the sale, service, and delivery of alcohol in Ontario - answer-The Liquor Licence and Control Act, 2019 (LLCA) question-T/F: You could be held civilly and/or criminally liable if you serve too much alcohol to a customer - answer-True
question-At what rate is alcohol eliminated from the body - answer-one drink per hour question-two main factors that affect BAC levels - answer-# of drinks; how quickly drinks are consumed question-T/F: BAC continues to rise after a person's stopped drinking - answer-True question-most important factor impacting BAC - answer-time question-how much can alcohol elimination rate vary based on a person's sex and weight? - answer-0.01 - 0.025 mg/ml/hr question-three general classes of alcohol - answer-beer, wine, spirits question-standard drink of beer - answer-12 oz, 5% alcohol question-standard drink of wine - answer-5 oz, 12% alcohol question-standard drink of spirits - answer-1.5 oz, 40% alcohol question-amount of pure alcohol in any standard drink - answer-0.6 oz (17 ml) question-standard drink formula - answer-60 / alcohol % = amount (in oz)
question-carbonated drinks allow alcohol to enter into the bloodstream _____ than normal - answer-faster question-under most social drinking conditions, drinks are consumed every ____ minutes in a 1- 2 hour period - answer- 20 question-people involved in social activities will often drink ___ and ____ - answer-less; slower question-T/F a greater tolerance to alcohol lowers a person's BAC - answer-false question-when was prohibition lifted in Canada? - answer- 1927 question-What is required by any business wishing to sell or serve alcohol? - answer-Liquor Sales Licence question-Where are special occasion permits required for the service of alcohol? - answer-At an event in any location other than a licensed establishment, a private place, or a residence question-Endorsements are ____ to a liquor sales licence - answer-additions question-______ allow licensed establishments to sell and serve alcohol under specific circumstances. - answer-endorsements question-AGCO stands for... - answer-Alcohol and Gaming Commission of Ontario
question-permissible hours for the sale and service of alcohol in a licensed establishment - answer-mon-sun, 9 am - 2 am new years eve, 9 am - 3 pm question-daylights savings rules (fall) - answer-turn the clock back from 2 am to 1 am question-daylights savings rules (spring) - answer-turn the clock forward from 2 am to 3 am question-Evidence of alcohol must be cleared away within ___ minutes after the stop-service time - answer- 45 question-Only sell and serve alcohol from the ____, ___ , or ___ - answer-LCBO, The Beer Store, manufacturer's retail stores. question-keep records for drink modifications (i.e. adding water to a drink) for at least __ year(s)
- answer- 1 question-T/F licensees can choose to have their liquor sales licence apply to the whole premises - answer-true
question-3 rules for golf course endorsements: - answer-- alcohol may be sold and served from a mobile vending cart
- customers cannot have alcohol outside of licensed areas (i.e. parking lots, public walkways, roadways)
- while customers can have open alcohol in a golf cart, they cannot hold or drink it while driving the cart question-3 rules for BYOW - answer-- the bottle must be sealed and unopened when it is brought into the establishment
- the bottle must be opened by an employee of the establishment
- a customer can take home any unopened or unfinished wine, provided it has been securely closed by the licensee. question-take home the rest - answer-all liquor sales licensees have the option to reseal a partially consumed bottle of commercially-made wine for patrons to take home question-T/F a customer can take home an unopened bottle of wine when it's ordered with food for takeout - answer-True question-T/F: Smart Serve certification is required under an SOP - answer-false, though it is strongly recommended
question-two types of permits - answer-"no sale"; "sale" question-a "no sale" permit is required when... - answer-An event is held in a location other than a private place or residence, alcohol is served free of charge question-a "sale" permit is required when... - answer-Alcohol is sold, either through a cash bar or alcohol tickets, admission is charged question-types of events - answer-private, public, industry promotional, tailgate question-a ____ event is only for individuals who have been invited by the host (i.e. birthday parties, weddings) - answer-private question-____ events are open to the public, and allow for fundraising/profit from the sale of alcohol - answer-public question-____ events are held to promote a manufacturer's product through sampling - answer- industry promotional question-T/F industry promotional events are allowed to profit from the sale of alcohol - answer- false question-____ events are generally considered outdoor social gatherings, where attendees are permitted to bring their own alcohol - answer-tailgate events (TEP)
farmers' markets question-what types of liquor can be sold in grocery stores? - answer-beer, cider, and wine question-what types of liquor can be sold by manufacturers' on and off sites - answer-wine, beer, cider question-wine sold at farmers' markets must be ___ - answer-100% Ontario wine question-cider sold at farmers' markets must be ___ - answer-made from 100% Ontario apples question-spirits sold at farmers' markets can be sold if _____ - answer-at least 50% of the volume in the container is made at a production site in Ontario question-beer can be sold at farmers' markets only if ____ - answer-the full brewing process takes place at a production site in Ontario question-All licensed grocery stores and manufacturers' retail stores selling alcohol are subject to the ____ & ___ - answer-LLCA; Registrar's Interim Standards and Requirements question-someone 19+ who attempts to buy alcohol on behalf of another individual who is either intoxicated or under the age of 19 - answer-second party purchaser
question-hours for sale of alcohol at licensed grocery and manufacturer retail stores - answer- mon-sun from 7 am to 11 pm question-hours for sale of alcohol at manufacturers' on-site retail stores - answer-mon-sun, 9 am - 11 pm question-hours for sale of alcohol at farmers' markets - answer-during hours of operation question-T/F grocery stores cannot allow exchanges or refunds outside the legal hours of sale - answer-false; grocery stores cannot allow exchange during these hours but can allow refunds at any time question-a licensed store must display beer and cider ____ - answer-together question-T/F a licensed store can display beer and wine together - answer-false; they must be displayed separately question-a proportion of the containers of beer, wine, or cider on display at a licensed store must be produced by ___ breweries, cideries, and wineries - answer-small question-T/F: on manufacturer's on-site retail stores, customers cannot carry a sample/consume it in an area other than the sampling area - answer-false question-T/F: samples cannot be sold at a profit - answer-true
- delivery address
- kinds and quantities of liquor delivered
- date the order is placed 6 date of delivery
- price of liquor (+ delivery fee, if any)
- name of delivery person and their delivery licence number (if not an employee of the liquor sales licensee) question-_____ means that an individual can sue you for damages - answer-civil liability question-lawsuit brought by an innocent third party who was injured by an intoxicated guest; is this a criminal or civil liability? - answer-civil question-what are the three ways you can be found civilly liable? - answer-under the LLCA by a court ruling of negligence or lack of "duty of care" under the occupier's liability act (OLA)
question-____ means that servers have an obligation to their guests to keep them safe from harm
- answer-duty of care question-what does the OLA deal with? - answer-injuries caused by the condition of the premises or the activities that take place on the premises. question-your record of a situation that has occurred within your establishment and how it was handled is called a(n) ______ - answer-incident report question-8 situations in which you need to write an incident report - answer-- minor presents false i.d.
- intoxicated customer is refused service
- customer becomes violent/a fight breaks out
- customer is asked by staff to leave
- transportation is arranged for an intoxicated customer
- an AGCO inspector visits your establishment
- a customer has an accident or becomes ill
- the police are called question-does the LLCA exclusively prohibit underage persons from entering establishments that serve alcohol? - answer-no; however, in some cases, it may be a condition of the licence
Bring Your Identification (BYID) card Secure Indian Status card Permanent resident card Photo Card (issued under Photo Card Act 2008) Canadian Passport Ontario Health Card, if offered voluntarily. question-What should you do when a customer shows an I.D. that was not issued in Ontario? - answer-Ask to see a second piece of I.D. and compare. question-____ creates the intoxicating effects of cannabis - answer-THC question-____ is a non-intoxicating compound, meaning it does not create symptoms of intoxication - answer-CBD question-T/F: consuming alcohol and cannabis at the same time can increase levels of intoxication - answer-true question-What does the SIMPLE approach for licensed establishments stand for - answer-S: check for signs of intoxication I: ensure ID is valid M: monitor alcohol consumption
P: prevent over-service L: determine level of intoxication E: evaluate risk before departure question-A valid ID is one that is issued by the government and includes a person's ____ and _____ - answer-photograph; date of birth question-a ___ is a document that states an establishment's commitment to safe and responsible alcohol sales and service and outlines processes and procedures for staff to follow - answer- house policy question-T/F: A driver's licence number and date of birth is presented with raised lettering - answer-True question-How long until a G1 licence expires? - answer-5 years from when the written test was take? question-What is the expiry date for a driver's licence, excluding G1 licences? - answer-the person's birth date question-What does the first letter before the driver's licence number represent? - answer-the first letter of the driver's last name
question-T/F: You shouldn't give someone a drink they didn't order - answer-True question-Can a server use the original screw cap to reseal a bottle of wine so that the customer can take it home under THTR? - answer-No, the bottle must be resealed with a natural or synthetic cork, flush with the top of the bottle. Which of the following best describes civil liability? a. You could be sued for damages b. You could be charged with a crime c. You could have to pay fines issued by the Board of Trade d. You could be arrested by the police - answer-a. You could sue for damages question-What is not allowed under a Special Occasion Permit? a. Drinking contests b. Advertising the event in the local paper c. Purchasing alcohol from the beer store d. Allowing entry to anyone under 18 - answer-a. Drinking contests question-Which of the following are requirements under a Caterer's Endorsement? a. The catered event must be sponsored by someone other than the license holder b. Only the caterer's employees can sell or serve alcohol c. Unserved alcohol must be returned to the caterer's licensed premises d. All of the above - answer-d. All of the above
question-Which of the following are grocery stores allowed to do? a. Exchange alcohol purchases outside of permissible hours of sale b. Refund alcohol purchases at any time c. Allow customers to carry and consume alcohol anywhere within the store d. All of the above - answer-b. Refund alcohol purchases at any time question-Which of the following is true about people with a high tolerance for alcohol? a. They have lower BAC levels no matter how much they drink b. They show fewer signs of intoxication at high BAC levels c. Their BAC rises more slowly compared to other people d. Their bodies eliminate alcohol more quickly - answer-b. They show fewer signs of intoxication at high BAC levels question-Three women of the similar size and fitness level drink four standard drinks. Who will likely have the lower BAC? a. Tamara, who consumes all four drinks in one hour b. Mia, who has two drinks in the first hour and two in the second c. Anna, who has one drink an hour over four hours d. All three women will have the same BAC because they drank equal amounts - answer-c. Anna, who has one drink an hour over four hours question-Which of the following customers will likely have the lowest BAC after consuming the same number of standard drinks in the same amount of time?
