Download Smart Serve Exam 2025 – Ontario – Complete Practice Questions with Correct Answers and more Exams Law in PDF only on Docsity!
SMART SERVE EXAM 2025 QUESTIONS
AND CORRECT ANSWERS
Charlie is the manager of an upscale bistro. Two guests, whom are regulars have had too much to drink. Afsha, the server wants to cut them off however Charlie says to let them have one last round. The guests are sent home, as one is getting out of the cab he has an accident. Who is responsible; Charlie, Afsha, or Both? - ANSWER: Both Smart Serve regularly conducts audits of completed certifications? - ANSWER: True Only the owner and manager of an establishment can be held legally and personally responsible of an intoxicated customer? - ANSWER: False Daniel is tending bar for a family reunion of about 50 people. All drinks must be purchased at the bar. Can Daniel be held responsible for
monitoring the amount of alcohol is sold to each guest? - ANSWER: Yes, he is responsible for looking out for the safety and sobriety of all guests. Jane, a server, is relieved when Mr. Gordon has headed home. Does her responsibility of him end when he leaves the establishment? - ANSWER: No, it ends whenever Mr. Gordon is sober again. Kew is 21 years old, and a bartender. A young man sitting at the bar has had three drinks in under an hour and is showing signs of intoxication. She refuses to serve him anymore, he gets angry and leaves. After leaving, the young man runs a red light, hitting another car. Nobody is killed, however the other driver has head trauma and broken bones. Can Kew be held civilly and criminally liable? - ANSWER: Yes Can a person who is being disruptive be ejected from a licensed establishment? - ANSWER: Yes In Ontario, which organization is responsible for regulating the sale and service of alcohol to public within licensed establishments?; Ministry of Tourism, Liquor Control Board, or Alcohol Gaming and Commission of Ontario? - ANSWER: Alcohol and Gaming Commission of Ontario.
Spectrum Disorder.
- ANSWER: False Jake is drinking red wine on a pub terrace. His friend Amy walks by and Jake takes his drink to go lean on the outside of the terrace and chat with her. Is this legal under the Liquor License Act? - ANSWER: No Jane's baseball team is in a tournament. She asks the local pub if they can open at 9:30am to serve champagne and orange juice. Can they accommodate this request? - ANSWER: No It's a criminal offense to drive with a BAC equal to or greater than what? - ANSWER:. 08 Peter is a 200 pound man in good health. He's been at the bar for four hours and has had six gin and tonics. Where would he fall on the BAC Chart? - ANSWER: Yellow As men age, does their ability to metabolize alcohol increase or decrease? - ANSWER: Decrease
Blood Alcohol Concentration Means The Parts Of Alcohol In The Blood In Relation To The Parts Of Oxygen In The Blood. - ANSWER: False Which of the following have less than 40% alcohol?; Gin, Rum, Vodka, Kahlua, Ammaretto. - ANSWER: Kahlua and Ammaretto. Are Slurred Speech And Difficulty Keeping One's Balance Always Signs Of Intoxication? - ANSWER: No On Average The Body Can Absorb How Many Drinks Per Hour?; One, Two, Two And A Half, Or Three? - ANSWER: One Expierenced Or Regular Drinkers Tend To Increase The Amount They Drink Over Time To Feel The Same Effects From Alcohol As They Did When They Were New Or Occasional Drinkers. Their BAC Rises Slower Then A New Drinkers Since They Have A Higher Tolerance. - ANSWER: False Reynaldo Has Been Playing Pool With A Couple Friends For Three
Neither Her Nor Her Establishment Can Be Held Liable. - ANSWER: False Darren Thought That Gail Looked Under Age But Since She Had Already Gone Through Identification Check Out The Door He Did Not Think It Was Up To Him To Go Check Again. Should Be There And Have Checked Again? - ANSWER: Yes Why Is It Important To Let A Coworker Know If You Have Concerns About A Guest Who Reaches "Yellow" Or "Red" In The Traffic Light System Of Assessing The Level Of Intoxication? - ANSWER: If Your Coworkers Are Made Aware Of A Problem, You Can Be Sure That Back Up Is Available If You Need It. It Prevents Guests From Undermining Your Actions By Trying To Get Served By Other Staff Members. If It Incident Occurs, You Have A Witness. If A Guest Continues To Drink Right Up Until He Or She Leaves Your Workplace, Their Blood Alcohol Level May Not Have Reached It's Peak, And May Still Be Rising. This Can Make The Difference Between It Being Safe Or Unsafe For The Guest To Drive. - ANSWER: True Kevin Is A Server At A Wedding. He Has Just Agreed It's A Guess At
One Of The Tables And Has Noticed That One Of His Guests, Robert, Seems Tired And Has Already Spilled Some Of This Water. Kevin Engages The Guest In Conversation, Makes Eye Contact And Listens Carefully To What They Are Saying And How They Say. No One Is Being Too Loud And They Are Not Slurring Their Words Or Being Inappropriate. He Asks How They Are Doing And If There Is A Designated Driver. What Has Kevin Assessed And His Guests? - ANSWER: He, Assess The Guests Physical And Behavioural State, Used His Listening An Observational Skills, And Ask Questions. A standard drink is 12 ounces/341 ml of beer with 5% alcohol, 5 ounces/ ml of wine with 12% alcohol, 1.5 ounces/43 ml of distilled spirits with 40% alcohol. - ANSWER: True Beer, Wine and Spirits standard drink - ANSWER: beer-12oz 5% wine-5oz 12% spirits-1.5oz 40% Physical Signs Of Intoxication - ANSWER: Appearance, Movements & Vital Signs, Energy, Hand Eye Coordination Mental Signs Of Intoxication - ANSWER: Loss Of Self Control, Memory, Decreased Ability To Make Good Decisions, Speech And Decreased
Hours For Sale/Service In Licensed Establishments - ANSWER: 9am- 2am everyday, dec 31 is 9am-3am hours for sale/delivery of liquor - ANSWER: 9am-11pm Only Sell/Serve Alcohol Bought From? - Answer: Lcbo, Beer Store Or Manufacturers Retail Stores Ancillary Areas - Answer: License Applies To Whole Premises So Customer Can Move Around With Drinks In Approved Areas Even When Max Capacity, Who Can Enter - Answer: Agco Inspectors, Law Enforcement, Firefighters And Government Inspectors What Is An Endorsement - Answer: Allows Licensed Establishments To Sell/Serve Alcohol Under Specific Circumstances What Is Brew Pub Endorsement - Answer: Sell/Serve Beer Made And Consumed On Premises, Customers Cannot Leave With Beer
Wine Pub Endorsement - ANSWER: Sell/Serve Wine Made And Consumed On Premises, Cannot Take Home Unless It's Takeout With Food. Caterer's Endorsement - ANSWER: Caterer Can Sell/Serve Alcohol Off Licensed Premises. Event Must Not Be Sponsored By The Licensee. Unserved Alcohol Must Be Returned Room Service Endorsement - ANSWER: Sell/Serve Alcohol To Guests In Room For Overnight Accommodation Mini Bar Endorsement - ANSWER: Sell From Mini Bar In Room For Overnight Accommodation, Must Include Non Alcoholic Drinks Gold Course Endorsement - ANSWER: Sell/Serve For Consumption In Playing Area, Customers Can't Have Alcohol In Non Licensed Areas, Cannot Hold/Drink While Driving Cart Bring Your Own Wine Endorsement - ANSWER: Customers Can Bring Commercially Made Wine For Consumption. Must Be Opened By Employee. Can Be Taken Home But Must Be Tightly Closed By Employees.
Products Thru Sampling, No Intent To Profit From Sale Of Alcohol At Event No Sale Permit Is Required When - ANSWER: Event Is Held Somewhere Other Than Private Place Or Residence, Alcohol Is Free Sale Permit Is Required When - ANSWER: Alcohol Is Sold, Admission Is Charged Take Home The Rest - ANSWER: Allows Customers To Take Home Opened, Partially Consumed Bottle Of Wine That Has Been Resealed grocery stores service times - ANSWER: 7am-11pm manufacturers on/off site stores service times - ANSWER: 9am-11pm SIMPLE - ANSWER: SIGNS of intoxication, ID, MONITOR what's going on around you, PREVENT customers from buying if underage or intoxicated, LET manager/coworkers know if you
refused a customer, EVALUATE best way to respond to situation 3 Ways Civil Liability Can Arise - ANSWER: 1. LLCA, Cannot Serve To Intoxication
2. Duty Of Care, Negligent
3. Occupiers Liability Act (OLA) Injuries Caused By/On Premises
Vicarious Liability Defined - ANSWER: Employers Can Be Responsible For Their Employees Negligence And Other Wrong Doings Obligation To Deny Entry Reasons - ANSWER: Intoxicated, Underage, Disruptive, Asked To Leave, Barred From Establishment, Establishment Is Max Capacity Define Duty Of Care - ANSWER: Establishment Must Protect Intoxicated Customer From Injuring Themselves Or Others. Must Arrange For Customer To Get Home Safely. 8 Tips For Slowing Down Serve - ANSWER: 1. Count Number Of Drinks Served
4. Make Note Of Body Language
5. Communicate
10 tips for checking ID - ANSWER: house policy, view card, condition of card, gov issued, photo, DOB, expiry date, name & address, signature and out of province ID Tips For Handling Dangerous Situations - ANSWER: Talk To Manager, Spot Signs Of Trouble, Avoid Physical Contact, Spot Signs Of Harassment, And Call Police Sexual Violence Definition - ANSWER: Unwanted Verbal Or Physical Sexual Acts And Attempt To Obtain Sexual Acts By Violence, Force Or Fear Sexual Harassment Definition - ANSWER: Unwelcome Sexual Advances, Requests For Sexual Favors, And Other Verbal Or Physical Conduct Of A Sexual Nature Drug Facilitated Sexual Assault (DFSA) - ANSWER: Unwanted Sexual Act By A Intoxicated Person From Mind Altering Substance
How Does Alcohol Leave Body - ANSWER: 90% Through The Liver, 10% By Breath, Urine, And Sweat
