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A series of multiple-choice questions and answers related to the smart serve program, a mandatory training program for those who serve alcohol in ontario, canada. The questions cover various aspects of responsible alcohol service, including identification verification, customer monitoring, over-service prevention, and legal regulations. A valuable resource for individuals preparing for the smart serve exam.
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Select all that apply. What are effective ways to monitor a customer's alcohol consumption? a. Use different glasses for alcoholic and non-alcoholic drinks. b. Ask others in the customer's party. c. Check the customer's bill. d. Keep track of the number of drinks - Precise Answer โโA,C,D Nick is a bouncer at a club. There are 190 guests and 10 employees. How many more guest can he let in?
a. 10 b. It depends on the establishment's maximum capacity as listed on the License. c. 60 d. Nick can let in as many customers as he wants. - Precise Answer โโB Select all that apply. What strategies can you use to prevent over-service? a. Serve one drink at a time. b. Wait for the customer to reorder. c. Pass the table less frequently. d. Offer food, and water - Precise Answer โโA,B,C,D Select all that apply. To be acceptable, ID must meet with criteria? a. Be issued by the government. b. Include a photo. c. Include the person's date of birth. d. Include the address - Precise Answer โโA,B,C After stop service time, all alcohol must be cleared from tables within: a. 15 minutes b. 30 minutes c. 45 minutes d. 60 minutes - Precise Answer โโC Which of the following is true about people with a high tolerance for alcohol? a. They have lower BAC levels no matter how much they drink. b. They show fewer signs of intoxication at high BAC levels.
d. Ask the customer to leave. - Precise Answer โโB Select all that apply. Which of the following is true about Sandy's Law? a. Only restaurants need to display a warning sign about the dangers of Fetal Alcohol Spectrum Disorder. b. You cannot serve alcohol to anyone unless Sandy's Law poster is displayed. c. All licensed establishments and retail stores must display a sign warning of FASD. d. You cannot serve alcohol to pregnant woman. - Precise Answer โโB,C Ajay is play trivia with friends. In 3 hours, he has had 4 drinks. On his way to the washroom, he stops to engage in a loud conversation with stranger. Which sign of intoxication is he exhibiting? a. Loss of self-control and inhibitions. b. Loss of coordination and balance. c. Loss of memory. d. Loss of eye-hand coordination. - Precise Answer โโA Select all that apply. For which of the following situations should write an incident report? a. A fight happened b. Customers complained about a loud party. c. A customer slipped and injured themselves. d. Transportation was arranged for an intoxicated customer - Precise Answer โโA,C,D Select all that apply. A customer brought a bottle of wine to have with dinner at a BYOW restaurant, but only drank half. Under what conditions can the customer remove the remaining wine from the premise? a. The bottle is resealed with a cork, flush with the top. b. The wine is homemade.
c. The restaurant cannot allow the remaining wine to be removed from the premises. d. The customer is not intoxicated. - Precise Answer โโA,D Select all that apply. What is the most effective way to determine if your customer has been drinking prior to arrival? a. Ask the customers' friends if they've been drinking. b. Talk to them and pay attention to what they say and how they say it. c. Ask customers directly how many drinks they've had before arriving. d. Assess customers for physical signs of intoxication. - Precise Answer โโB,D Alcohol is metabolized in the body at a set rate. For most people, that rate is: a. 1 drink an hour b. 1 drink every 90 minutes c. 1 drink every 2 hours d. 2 drinks an hour - Precise Answer โโA Why is it important for you to know the features of all accepted forms of ID? a. It's everyone's job in a licenced establishment to ensure that underage customers are not served alcohol. b. It's hard to identify fake ID if you don't know the features. c. Serving an underage customer can lead to criminal charges. d. All the above. - Precise Answer โโD Angela is handing out samples of alcohol at a grocery store. A customer asks if it's okay to take the same with her to the next aisle. Can Angela allow this? a. No. Grocery store customers must consumer the same in the area. b. Yes, but only if Angela can see the customer. c. Yes, but only if the customer promises to return the sample cup.
a. 18 years old b. 19 years old c. 20 years old d. 21 years old - Precise Answer โโB Which of the following customers will likely have the lowest BAC after having the same number of drinks in the same amount of time? a. A young, lean man b. An older, unfit man c. A petite, young woman d. They will have an equal BAC - Precise Answer โโA Oscar and Felix both weigh 175 lbs. Oscar is in his 40s and is not in good health, but Felix is a 24-year-old competitive swimmer. If they drink the same amount, who will have the lower BAC? a. Felix b. Oscar c. Their BAC would be the same because they are both male. d. Their BAC would be the same because they are the same weight. - Precise Answer โโA Which of the following are permissible hours for the sale of alcohol in a grocery store? a. Sunday, 11am to 6pm. b. As long as the grocery store is open. c. Monday to Sunday, 9am to 9pm. d. Monday to Sunday, 7am to 11pm - Precise Answer โโD Select all that apply. Why is it important to never exceed an establishment's licensed maximum capacity? a. Overcrowding can make the premise unsafe and is a violation of the LLA.
b. Overcrowding leave to lower tips. c. Fire exits can be blocked. d. Servers cannot safely monitor how much alcohol each guest is consuming. - Precise Answer โโA,C,D It is important to let your co-workers and manager know if you have given a customer which rating? a. Green b. Yellow c. Red d. Yellow or Red - Precise Answer โโD Who has consumed the least amount of alcohol in one hour? a. Larry has consumed two rum and cokes. Each drink contained 2 ounces of spirits with 40% alcohol. b. Cheryl, who has consumed three five-ounce glasses of wine with 12% alcohol. c. Perry, who has consumed two 12-ounce bottles of beer with 5% alcohol. d. They have all consumed equal amounts of alcohol. - Precise Answer โโC In understanding the effects of alcohol, which of the following statements is true? a. Talking to a customer can help you determine if they are intoxicated. b. A medical condition may cause a customer to seem intoxicated. c. A single drink can affect the way a person behaves. d. Tolerance to alcohol does not affect a person's BAC level. - Precise Answer โโC Serving an underage customer can lead to which of the following? a. Fines imposed by the Ministry of Health b. Charges by the police. c. Monetary penalties imposed by the Alcohol and Gaming Commission of Ontario (AGCO). d. Liquor Licence being revoked or suspended - Precise Answer โโB,C,D
b. Asking a co-worker to take over for that customer. c. Passing the table less frequently. d. Offer food, water, non alcoholic drinks - Precise Answer โโC,D Ian's aunt has offered him a job at her restaurant. Ian is 16 years old. Which of the following jobs can Ian perform? a. Coat check b. Filling snack bowls c. Taking alcoholic drink orders d. Opening bottles of wine - Precise Answer โโA,B Three woman of similar size and fitness level drink four standard drinks. Which guest will most likely have the lowest BAC? a. Tamara, who consumes all 4 drinks in 1 hour. b. Mia, who has 2 drinks in the first hour and 2 drinks in the second. c. Anna, who has 1 drink over 4 hours. d. All 3 woman have the same BAC - Precise Answer โโC Employees working for a licensed establishment may be found civilly liable for intoxicated customers who injure themselves or others. Which of the following is also true about Civil Liability? a. It involves a court finding of negligence or lack of Duty of Care. b. It applies only to servers and bartenders, not to owners and managers. c. It means that criminal charges are laid by the police. d. It can only arise under the provisions of the Liquor Licence Act (LLA). - Precise Answer โโA According to the law, you must eject a customer in which of the following situations? a. The customer is on the premise to sell drugs.
b. The customer was asked to leave the same day. c. You rate the customer Yellow in the Traffic Light System. d. The customer is intent on causing a fight - Precise Answer โโA,B,D Who grants licences for the sale and service of alcohol in Ontario? a. Government of Canada b. Municipal governments c. The Beer Store d. The AGCO - Precise Answer โโD A customer showing signs of intoxication was refused the sale of alcohol by a cashier. 20 minutes later, the cashier notices the same customer buying at a different check-out. What should the cashier do? a. call the police. b. nothing, the cashier is not responsible for sales at other check-outs. c. loudly call out to her colleague that the customer is intoxicated. d. discreetly tell her colleague that a purchase was previously denied due to this customer showing signs of intoxication. - Precise Answer โโD A female customer is sitting at the bar having a drink. A male customer sits down and starts talking to her. He gets closer to her and waves you over asking for two drinks, but you notice that the woman looks uncomfortable. What should you do? a. Make eye contact with her and ask if she is okay b. Check to see if she wants the drink c. Get the drinks right away d. Continue to monitor the situation to ensure her safety - Precise Answer โโA,B,D Select all that apply.
