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SHRM-CP - PRACTICE EXAM QUESTIONS &
ANSWERS 100% CORRECT
1. 1) A specialized field which works on engineering the work environment is:
A. industrial existentialism. B. ergonomics. C. environmentalism. D. engi- neering design: B. ergonomics.
2. 2) A primary advantage of unstructured versus structured interviewing
techniques is that: A. structured interviews take less time B. in an unstruc- tured interview, the interviewer can ask follow-up questions and pursue points of interest as they develop C. unstructured interviews are in compli- ance with EEOC regulations, whereas structured interviews are not D. un- structured interviews are more cost effective: B. in an unstructured interview, the interviewer can ask follow-up questions and pursue points of interest as they develop
3. 3) A common repatriation problem for international companies is that: A.
repatriation usually precipitates employee grievances B. there is usually high employee turnover following repatriation C. repatriated employees usually demand significantly higher salaries D. repatriated employees generally do not wish to return to the U.S.: B. there is usually high employee turnover following repatriation
4. 4) If an OSHA inspector shows up at the workplace, the first step an HR
professional should take is: A. check and verify the inspector's credentials B. close the workplace and send the employees home C. deny any violation
noted by the inspector D. secure all health and safety related company records in a locked location: A. check and verify the inspector's credentials
5. 5) Comparing the expense of a program versus its projected and identifi-
able results is using which planning technique? A. Zero-based budgeting B. MBO C. Cost-benefit analysis D. Variable budgeting: C. Cost-benefit analysis
6. 6) Frederick Taylor is noted for his contribution to: A. performance ap-
praisal systems B. "humanizing" the workplace C. Making the work process more efficient and less fatiguing D. Pension reform: C. Making the work process more efficient and less fatiguing
7. 7) An HR professional is investigating reasons for job turnover among
company employees moving from one job or department to another. Which data collection method would provide the information without interdepart- mental conflicts? A. Surveys to all employees who have changed positions within the last year. B. Group interviews with employees and previous super- visors to discuss reasons for job changes. C. Search through performance appraisal files and personnel records to learn reasons for job turnover within the company. D. Questionnaires distributed only to employees who have
demonstrated is called: A. the adverse impact level B. the toxicity level C. the lethal level D. the just-toxic amount: B. the toxicity level
14. 14) Which type of organizational structure creates a dual chain of com-
mand? A. Line and staff B. Functional C. Matrix D. Vertical: C. Matrix
15. 15) The use of an aptitude test in the selection process best predicts: A.
skill level B. job knowledge C. manual dexterity D. training performance: D. training performance
16. 16) A company is in the process of establishing formal compensation
policies and practices. This company is in which phase of the organizational cycle? A. Introduction B. Transition C. Growth D. Maturity: D. Maturity
17. 17) The first step in the job analysis process entails: A. deciding how the
organization will use the information collected B. writing new job descrip- tions for all current employees C. comparing old job descriptions with new
job specifications D. replacing job descriptions with job specifications: A. deciding how the organization will use the information collected
18. 18) A process that aims to improve the performance and interaction
within a specific group of employees is: A. teambuilding B. a Scanlon plan C. human factors engineering D. survey research: A. teambuilding
19. 19) Which of the following is a primary advantage of a balanced score-
card? A. It separates business strategy from day-to-day activities. B. It relates performance of business functions to the organization's mission. C. It focus- es on financial measurements and hard data results. D. It tracks progress against goals without raising accountability issues.: B. It relates performance of business functions to the organization's mission.
20. Use the following information to answer questions 20 through 22)
A manufacturing facility purchases new equipment so that it can increase productivity. Employees are trained on the new equipment. In anticipation of the increased productivity, the piece-rate standards for the workers are increased. However, the operations manager has noticed that the volume and quality of its products has actually declined.
20) What is the FIRST thing the operations manager should do?
A. Talk to employees about the situation.
B. Return to the original compensation plan.
C. Send employees to refresher training.
before instituting the new compensation incentives. C. Threaten to repri- mand all workers who are falling below standards. D. Provide retraining and coaching for all workers who are below standard.: D. Provide retraining and coaching for all workers who are below standard.
22. A manufacturing facility purchases new equipment so that it can increase
productivity. Employees are trained on the new equipment. In anticipation of the increased productivity, the piece-rate standards for the workers are increased. However, the operations manager has noticed that the volume and quality of its products has actually declined.
22) The attitude that the employees are exhibiting can be explained by:
A. Theory X and Theory Y. B. Vroom's expectancy theory. C. equity theory. D. Maslow's hierarchy of needs theory: B. Vroom's expectancy theory.
23. 23) Which of the following questions to job applicants is LEGAL under
the ADA? A. How many times were you absent due to illness in the last two years? B. Have you ever filed for workers' compensation? C. I see you are wearing a cast on your arm. How did you hurt yourself? D. Describe any problems you would have lifting a 50-pound dog onto an examination table: D. Describe any problems you would have lifting a 50-pound dog onto an examination table
24. 24) Which of the following situations that lead to workplace violence can
be controlled by an organization?
A. unstable economy B. pressure for increased productivity C. domestic problems D. low self-esteem: B. pressure for increased productivity
25. 25) The key to a successful expatriate experience is:
A. foreign language competency. B. sending single managers. C. cultur- al familiarity. D. cultural flexibility and adaptability.: D. cultural flexibility and adaptability.
26. 26) The concept of reliability refers to:
A. how difficult it is for applicants to "fake out" of a test. B. consistency with which a test measures an item. C. how well the test measures what it is supposed to measure. D. the environmental conditions present when the test is given: B. consistency with which a test measures an item.
32. 32) In equity theory, a person's reference for comparing inputs and out-
comes is known as: A. comparison other. B. alternate person. C. reference group. D. preferred employee.: A. comparison other.
33. 33) The grapevine: A. cuts across formal channels of communication. B. is
rarely accurate. C. is controlled largely by management. D. is slower than formal communication.: A. cuts across formal channels of communication.
34. 34) Job enlargement is: A. moving an employee from job to job. B.
increasing the number of tasks for which an employee is responsible. C. con- cerned with increasing employee autonomy. D. is part of MBO practices.: B. increasing the number of tasks for which an employee is responsible.
35. 35) The concept of broad banding has been developed in order to: A.
limit the autonomy of line managers. B. reduce employee mobility within
the organization. C. work with flatter organizational structures. D. provide narrower salary ranges.: C. work with flatter organizational structures.
36. 36) A job function is usually considered essential if it: A. can be per-
formed by many employees. B. is performed infrequently. C. is at least 5-10% of the job. D. requires highly specialized skills.: D. requires highly specialized skills.
37. 37) Which of the following base-pay systems links pay to the number of
skills a worker can perform? A. Time-based. B. Productivity-based. C. Person-based. D. Performance-based.: C. Person-based.
38. 38) What is the most important requirement for a qualified benefit plan in
order to be eligible for favorable tax status? A. The plan must integrate with Social Security. B. The plan must not discriminate in favor of highly compen- sated executives. C. The plan must shift income to post-working retirement years. D. The plan must provide some type of retirement annuity.: B. The plan must not discriminate in favor of highly compensated executives.
39. 39) Which type of data is generally unavailable to an HR manager in
evaluating the effectiveness of an external Employee Assistance Program? A. Initial diagnosis category B. Referral source C. Vitalization percent D. Treatment outcome: D. Treatment outcome
40. 40) Comparing specific measures of performance gains data on those
measures in "best practice" organizations is known as: A. utility analysis. B. HR auditing. C. performance surveying. D. benchmarking: D. benchmarking
41. 41) A specialized approach to organizational change in which the employ-
44. 44) A major provision of the Civil Rights Acts of 1991 is that: A. it limits
compensatory and punitive damages for employers found liable for discrim- inatory practices. B. it places the burden of proof back on employers and permits the awarding of compensatory and punitive damages. C. it permits the awarding of compensatory damages but now punitive damages. D. it permits the awarding of punitive damages but not compensatory damages- : B. it places the burden of proof back on employers and permits the awarding of compensatory and punitive damages.
45. 45) Which type of group is most susceptible to groupthink? A. A formal
group. B. An informal group. C. A highly cohesive group. D. A leaderless group: C. A highly cohesive group.
46. 46) The best way to deal with dangerous work situations is to: A. reengi-
neer the workplace. B. provide employees with more training. C. carefully look at the human aspects of the job design. D. focus on work design and human nature.: D. focus on work design and human nature.
47. 47) What would a compa-ratio of 110 indicate? A. Salary range is com-
petitive with the market. B. Salary range is low in relation to the market. C. Salary range is high in relation to the market. D. Average salaries paid are ten percent above the midpoint of the salary range.: D. Average salaries paid are ten percent above the midpoint of the salary range.
48. 48) For which position would an employer most likely be able to support a
BFOQ based on sex? A. Sportscaster B. Locker room attendant. C. Nurse D. OB-GYN physician: B. Locker room attendant.
49. 49) A primary employer advantage of implementing a skill-based pay
system is: A. increased compensation costs. B. ease of administration. C. increased employee productivity. D. reduction of training and development expenses.: C. increased employee productivity.
50. 50) Simulation and gaming training is most often directed toward im-
provements in: A. decision-making. B. human relation problem solving. C. diversity initiatives. D. culture.: A. decision-making.
51. 51) Gainsharing programs attempt to increase employees': A. satisfac-
tion. B. discretionary effort. C. quality of production. D. involvement in the productivity process.: B. discretionary effort.
52. 52) What should a supervisor do is she is aware of a dangerous situation in
her department? A. Stop the operation until the condition is corrected B. Advise the supervisor on the next shift. C. Do nothing until the condition can
58. 58) From the employer's perspective, which of these is part of a new
social contract? A. Standard training programs. B. Limited information. C. Incentive compensation. D. Routine jobs.: C. Incentive compensation.
59. 59) Shadow, Inc. uses a standard application form for most jobs in its
organization. One of the questions on the form inquires as to the financial liability record of the applicants. If you were doing an HR audit of this firm, which of the following would help to establish the adverse impact of this question? A. The applicant's response had no impact on the chances of being hired. B. Minorities are less likely to have financial liabilities. C. Financial liabilities have nothing to do with job performance. D. Women would be favorably impacted: C. Financial liabilities have nothing to do with job performance.
60. 60) Which of the following best describes the Hersey-Blanchard situ-
ational leadership theory? A. It identifies high risk and high relationship behavior as the ideal leadership style. B. It asserts that employees dislike rigid controls and inherently want to accomplish something. C. It advises using the same style for similar situations and varying the style as the situation changes. D. It states that leadership is based on an accumulation of traits best suited for managing.: C. It advises using the same style for similar situations and varying the style as the situation changes.
61. 61) In a union certification election, what percentage of the votes does
the union need to receive in order to win? A. 30% of total eligible votes. B. At least 51% of total eligible votes. C. 30% of total votes cast. D. At least 50% of total votes cast plus one: D. At least 50% of total votes cast plus one
62. 62) An important workforce demographic consideration for today's HR
professionals is that: A. the workforce has become less diverse in recent years. B. the average age of the workforce is declining. C. older workers are more likely to remain in the workforce past the age of 65) D. Diversity initiatives are no longer needed in most organizations.: C. older workers are more likely to remain in the workforce past the age of 65)
63. 63) Which is the most effective way to control hazards and their negative
health consequences? A. Require protection equipment to shield personnel against the hazard. B. Eliminate the hazard from the machine, method, mate- rial or plant structure. C. Train personnel to be aware of the hazard. D. Control the hazard by enclosing or guarding it at its source.: B. Eliminate the hazard from the machine, method, material or plant structure.
67. 67) What did the Hawthorne studies reveal? A. Authoritarian supervisors
increase worker motivation and productivity. B. Adequate lighting, venti- lation and temperature increase productivity. C. Mercury lights cause eye fatigue. D. Environmental factors are less important that social interaction among coworkers.: D. Environmental factors are less important that social inter- action among coworkers.
68. 68) What is the difference between direct and indirect compensation? A.
Direct compensation refers to taxable wages and benefit; indirect compensa- tion refers to nontaxable wages and benefits. B. Direct compensation refers to pay systems; indirect compensation refers to benefits. C. Direct compen- sation refers to voluntary wages and benefits; indirect compensation refers to government-mandated wages and benefits. D. Direct compensation refers to wages paid to the employee on a regular basis; indirect compensation refers to employer contributions to a retirement account.: B. Direct compen- sation refers to pay systems; indirect compensation refers to benefits.
69. 69) Salary compression occurs when: A. new employees are hired at
salaries far below those of the current jobholders. B. a new employee makes more than the current jobholder. C. all employees in the same position receive the same salary. D. Foreign subsidiaries pay less than domestic subsidiaries for the same position.: B. a new employee makes more than the current jobholder.
70. 70) Gaps between actual and desired performance are best identified in
which phase of training? A. Development B. Analysis C. Design D. Evalua- tion: B. Analysis
71. 71) According to the WARN Act, what type of notice must an employer
provide? A. 30 days' notice if 500 full- and part-time employees at one site will be laid off. B. 60 days' notice if 33% of full-time employees at one site will be laid off. C. 60 days' notice if 500 full- and part-time employees will be laid off. D. 90 days' notice if a layoff is considered permanent.: B. 60 days' notice if 33% of full-time employees at one site will be laid off.
72. 72) To systematically resolve HR problems, in what order should the HR
professional conduct scientific research? A. Problem analysis, hypothesis formulation, data collection, data examination. B. Data collection, hypoth- esis formulation, data examination, problem analysis. C. Problem analysis, data collection, hypothesis formulation, data examination. D. Hypothesis formulation, problem analysis, data collection, data examination.: A. Problem analysis, hypothesis formulation, data collection, data examination.
