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SHRM-CP PRACTICE EXAM QUESTIONS AND
ANSWERS 100% CORRECT
1. A trainer is reviewing how well a training activity was received by the
people in the workplace. What form of training analysis is that person using?
A. Reaction
B. Behavior
C. Results
D. Learning: A. The trainer is using a reaction plan to determine what is happening
based on how people act and what might occur
2. A person's general knowledge and skills for work can be interpreted as:
A. Return on investment
B. Human capital
C. Economic functionality
D. Stress response: B
3. Joseph wants to receive a specific benefit at retirement. Jim has his
employer match his regular contributions for use in retirement. What makes Jim's retirement plan different?
A. He uses a contribution plan
B. His retirement plan isn't defined
C. He knows what benefits he holds
D. He is getting the money sooner: A. Jim is using that entails him giving money
to his program now with the intention of getting more money in the future.
4. Which of the following in the workplace could be interpreted as a "perk"?
A. Compensation
B. Prerequisite
C. Benefit
D. Incentive: D X
B. A prerequisite is something discretionary in nature. This could be access to a company car or an in-store discount.
5. Social Security can be provided to American workers as:
A. Compensation
B. Prerequisite
C. Benefit
D. Incentive: B X
B. Penalties for drug violations
C. Details on the dangers of certain drugs
D. All of the above: D
9. The Lilly Ledbetter Act is a law for HR groups to follow regarding:
A. Fair pay
B. Discrimination from sex
C. Pregnancy discrimination
D. Employee selection rules: C X
A. The Ledbetter Act of 2009 states that people should be paid the same for doing the same job based on experience and not on gender or other demographic points
10. Geographic differential pay may be offered when:
A. People are expected work longer in certain parts of the country
B. It costs more to access a work site in certain areas
C. Taxes are different in one place
D. All of the above: D X
B. A geographic differential pay plan works when a person's environment or other travel needs make it harder to do the job
11. Which of these makes the person considered a stakeholder?
A. The person is a spouse of someone involved in the company
B. The person has some investment in the company
C. The person regularly shops at the store
D. The person regularly reads advertisements for the store: B
12. What aspect of your HR work is not likely to be outsourced?
A. Resource planning
B. Payroll review
C. Unemployment insurance
D. Works compensation claims: D X
A. Resource planning is identifying current goals for work and what is needed for attaining results. It would be difficult or impractical for this segment of the work to be outsourced.
13. An identified risk in an enterprise may be called a:
A. Key risk indicator
B. Analysis fault
A. Produce an action plan
B. Find ways to eliminate redundancy
C. Review how you can avoid risks
D. All of the above: D
16. Which of the following is not part of a SWOT analysis in business?
A. Strengths of the organization and operations
B. Outside threats to the business
C. Workers compensation
D. Opportunities for development: C
17. What should you review when analyzing the management in your work-
place based on its functions?
A. What a team does to avoid actions
B. How it is capable of handling risks
C. How different plans are resolved
D. Knowing how people may use software programs of value: D X
B. The capability of the management should be analyzed alongside how particular risks that are influential in the workplace.
18. What defines a person-based system?
A. Pay based on performance
B. Pay from seniority
C. Pay for how well a person can work based on competency
D. Pay through a salary structure: B X
C. The structure focuses on how competent a worker is and how that person might advance
19. A structural change is:
A. A slight procedural alteration
B. A new manager coming in
C. Certain jobs being removed
D. A change in the hierarchy in the workplace: D
20. A business that is interpreted as floundering has the following concern:
A. It is unable to pivot
B. It is not aware of the situation
C. The entity can disrupt others
24. The goals in an MBO should be set based on
A. Difficulty
B. Variety
C. Flexibility
D. A and C: D X
A. Goals are to be established based on how well people can accept them, how difficult the goals are.
25. What works best when establishing a competitive advantage?
A. Technology
B. Human capital
C. Innovative ideas
D. Customer quality: C X
B. Human capital refers to the people in the workplace and the innovative ideas
or actions they bring to the table. The human capital is necessary to ensure that a business can continue to grow and be more likely to succeed.
26. An employee handbook may be provided to workers when they start
working for you. The handbook helps to:
A. Establish expectations
B. Provide legal details on the employment
C. Works to keep the employer from being liable for certain problems
D. Prepare a philosophy for work: A X
C. The handbook is designed to let employees know what they can and cannot do in the workplace. The employer has to produce clear instructions in the handbook to ensure that employees do not break any rules or possibly risk legal actions due to wrongdoings.
27. What makes Medicare different from Medicaid?
A. Income considerations
B. Age rules
C. Limits for use
D. All of the above: D X
A Medicaid is designed for people who have low incomes.
28. Is Medicaid capable of covering long-term care services?
A. Yes, in all cases
C. By reducing the amount of advance notice a person needs, it is easier for an employee to reserve a time for being off work.
31. What makes arbitration and meditation alike?
A. The processes are both non-binding
B. A third-party helps
C. Majoring vote makes the decisions
D. Persuasion is the key to resolving problems: B
32. What would Maslow consider to be a form of security for workers in an
environment?
A. Teamwork
B. Job security
C. Recognition
D. Training: B
33. Which of the following things cannot be said about unemployment ben-
efits?
A. Available to those on furlough
B. Paid for up to 26 weeks unless there are high unemployment rates
C. People who are fired for poor performance can get benefits
D. Benefits are taxed on a federal level: C
34. Who would not be eligible for employment at will policy?
A. Supervisor
B. Veteran
C. Disabled employee
D. Bargaining unit worker: D
35. OSHA states that the work environment cannot be louder than this num-
ber of decibels or the conditions may be hazardous:
A. 70
B. 75
C. 80
D. 85: C X
D. OSHA states that a work environment is dangerous if the volume is regularly over 85 decibels.
B. Levels of experience
C. How well a person tests
D. All of the above: D
40. Which pay structure is based on a few broad salary ranges that will
encourage an employee to develop skills while still keeping a promotion from being likely?
A. Hays structure
B. Pay classification
C. Flex pay
D. Broadbanding: C X
D. Broadbanding occurs when many pay grades are taken and combined to produce fewer grades with a wider variety of payments. This helps people to develop their careers in certain positions without considering promotions later on.
41. What should you do when starting your training program?
A. Determine if the training is necessary
B. Establish a trial
C. Figure out your objectives
D. Get support from your higher-ups: C X
A. Determine if the training is necessary
42. This disparate action occurs when a person continues to hire people of a
certain age or gender for the same type of job.
A. Impact
B. Treatment
C. Discrimination
D. Change: A X
B. Disparate Treatment occurs when people are hired or not hired based on sex, race, and other factors. This is illegal according to Title Vll.
43. The most unique part of the Delphi method for creating answers is:
A. You can get new employees to work with this
B. The key entails asking as many new questions in the effort as possible
C. This can work with as many or as few people as you wish
D. It is a group experts hired to find answers: C X
D. The Delphi method identifies a problem that must be resolved. The experts in the workplace will help you find an appropriate solution.
B. FMLA is a federal regulation. Short-term disability is covered by a private insurance plan.
46. Can you use the FMLA leave consecutively or intermittently?
A. Consecutively
B. Intermittently
C. Both
D. Your manager will make the decision: C
47. What is the time limit for rest and recuperation of the FMLA for military
leave?
A. 3 days
B. 5 days
C. 7 days
D. 14 days: D X
B. The 5 day period is to ensure that people in the military have enough time to get back to their routines after they are finished with certain military actions. This includes ensuring people are not forced back to work.
48. A rolling 12 month period in a benefit in your contract is work for:
A. A calendar year
B. A 12 month period from the date of an event
C. Any 12 month period
D. A 12 month period when something begins: C X
B. The FMLA states that the 12 month period beginning the date when a person first uses leave
49. Which is not one of the barriers listed in the Glass Ceiling Act of 1991?
A. Governmental
B. Internal
C. External
D. Social: D X
C. Economic is not a listed barrier. The other three are considered to be barriers that make it harder for women to attain major positions in their work environments.
50. Can a fee for services or FFS plan be interpreted as a health care plan?
A. Yes, in all situations
B. This varies based n what the FFS covers
