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SFDC ADMIN 201 EXAM SALESFORCE CERTIFIED
ADMINISTRATOR EXAM | ALL QUESTIONS AND
CORRECT ANSWERS | VERIFIED ANSWERS |
GRADED A+ | NEWEST EXAM
When a lead is converted by a user, which records are automatically created to store the information from the lead record? (select 2) a. Account b. Contact c. Product d. Case ---------CORRECT ANSWER-----------------a, b Notes: When a lead is converted by a user, an account and contact are automatically created to store information from the lead record. Users can also choose to have an opportunity record automatically created. An administrator can map each custom field on the Lead object to a custom field on the Account, Contact, or Opportunity objects. These mappings will be used when a lead is converted. AW Computing wants to automate leads using a web-to-lead form. When a potential customer submits the form, the submitter should receive a customized email based on the lead source. How can an administrator meet this requirement? (select 1) a. Map custom fields on the Lead object to custom fields on the Contact object. b. Create assignment rules that email the submitter based on the lead source. c. Create auto-response rules that send a different email for each lead source. d. Create a workflow rule that uses different email alerts for each lead source. ---------CORRECT ANSWER-----------------c Notes: An administrator needs to create auto-response rules that determine which email template to use based on the lead source.
The marketing team at AW Computing creates and distributes leads to different regional sales groups for qualification. How can an administrator automate this process? (select 1) a. Create a queue for the marketing team and a workflow alert to notify the team each time a lead is assigned to the queue. b. Create a queue for each regional group and a validation rule to enforce that the leads are assigned to correct group. c. Create a default sales team for each regional group and a lead assignment rule to route leads to the default sales team. d. Create a queue for each regional group and a lead assignment rule to route leads to the queues. ---------CORRECT ANSWER-----------------d Notes: An administrator can create a queue for each regional group and a lead assignment rule to route leads to the queues. Which features are available with Salesforce Knowledge that are not available with Solutions? (select 2) a. Chatter feed collaboration b. Article types and data categories c. Article versioning d. Multi-language support ---------CORRECT ANSWER-----------------b, c Notes: Both Solutions and Salesforce Knowledge provided Chatter feed collaboration and multi-language support. However, only Salesforce Knowledge provides the following features: Administrators can configure article types and data categories to allow for article readability, consistency, and relevancy; Knowledge users can write, edit, publish, and archive articles; Knowledge users can create multiple versions of an article and track which version was attached to a case.
b. Publisher c. Highlights Panel d. Chatter Feed ---------CORRECT ANSWER-----------------c Notes: The customizable Highlights Panel keeps the most important information about a case at the top of each page. What report format displays a list of records sorted into groups with subtotals? (select 1) a. Tabular b. Summary c. Matrix d. Joined ---------CORRECT ANSWER-----------------b The Summary report format displays a list of records sorted into groups with subtotals. What is determined by the running user of a dashboard? (select 1) a. What data viewers of the dashboard will see b. Which users can access the source reports for the dashboard c. Which users can refresh the dashboard d. Which users can access the dashboards ---------CORRECT ANSWER---- -------------a The running user of the dashboard determines what data viewers of the dashboard will see. The running user can be fixed, dynamically set to the user viewing the dashboards, or select by authorized user viewing the dashboard. What types of dashboards components display the gran totals from the bottom of a report? (select 2)
a. Gauge b. Metric c. Table d. Chart ---------CORRECT ANSWER-----------------c, d Table and chart components display data from the summary rows of a source report (True or false) Access to a report is determined by the folder in which the report is stored. ---------CORRECT ANSWER-----------------True Users can only run reports stored in folders to which they have access. Which can be modified using the Reports Options at the top of the summary report? (select 2) a. Time frame b. How the records are grouped c. The columns displayed d. The fields that are summarized ---------CORRECT ANSWER----------------- a, b From the Reports Options, Rob can modify the time frame and how the records are grouped. What does Salesforce authenticate before allowing a user to log in through the user interface? (select 2) a. User's login hours b. User's IP address c. User's email address d. Users machine address ---------CORRECT ANSWER-----------------a, b
The organization-wide default is set to private. Phil Smith, the owner of the ABC Labs account is a US Sales Rep reporting to the US Sales Director. The users in the US Sales Rep role can edit ALL opportunities associated with the accounts they own. Tim, an EMEA Sales Rep, owns an opportunity associated with the ABC Labs Account. Identify the correct role access. (select 2) a. Phil can VIEW but cannot EDIT Tim's ABC Labs opportunity b. Tim cannot VIEW or Edit Phil's account c. Phil can VIEW and EDIT Tim's ABC Labs opportunity d. Tim can VIEW and EDIT Phil's account e. Tim can VIEW but cannot EDIT Phil's account ---------CORRECT ANSWER-----------------c, e Which settings cannot be modified for individual users? (select 2) a. Locale b. User interface c. Language d. Search setting e. Currency ---------CORRECT ANSWER-----------------b, d A US sales rep is reporting that new opportunities she creates do not default to the US Dollar currency, and she has to change them manually. What could Rob do to resolve this? (select 1) a. Change the corporate currency in the company profile b. Enable advanced currency management c. Change the personal currency on the user's record d. Change the record currency for opportunities ---------CORRECT ANSWER-----------------c Who has the permission to edit a Chatter profile? (select 1)
a. An Administrator b. An individual user c. A user's manager d. Profiles are not editable ---------CORRECT ANSWER-----------------b Settings determined what users can see in the user interface. Which of the following settings can be modified by an Administrator? (select all that apply) a. Apps b. Customize App c. Tabs d. Run Reports e. Record types f. Mass Emails g. Page Layouts h. Create Leads i. Fields ---------CORRECT ANSWER-----------------a, c, e, g, i Which profile component would you use to make a field required? (select 1) a. Lookup field b. Formula field c. Related list d. Page layout ---------CORRECT ANSWER-----------------d Which statements are true about business process? (select all that apply) a. A business process will be available to users only when it is associated with one or more record types and the record types are added to the users profile b. Each record type is associated with one or more business process
a. All records associated to the user are deleted from Salesforce b. The user can continue to access Salesforce with his credentials c. The integrity of historic data is maintained d. The user is prevented from accessing Salesforce e. Deactivation frees up a Salesforce user license ---------CORRECT ANSWER-----------------c, d, e For how many days will the Recycle Bin hold deleted data? (select 1) a. 10 b. 5 c. 8 d. 15 ---------CORRECT ANSWER-----------------d What component in Salesforce is similar to a table of data? (select 1) a. Record b. Field c. App d. Object ---------CORRECT ANSWER-----------------d Notes: An object in Salesforce is like a table of data. Each row represents a record and each column represents a field. Which standard objects have a relationship with the Account object? (select
a. Campaign b. Opportunity c. Contact d. Lead ---------CORRECT ANSWER-----------------b, c Notes: The Account object has a one-to-many relationship with the Contact, Opportunity, and Case objects.
How does a user navigate from an account record to a related contact record? (select 1) a. Lookup Field b. Related List c. List View d. Force.com App Menu ---------CORRECT ANSWER-----------------b Notes: A related list allows a user to navigate from an account record (parent) to a related contact record (child). A lookup field allows a user to navigate from a contact record (child) to its related account record (parent). What options are available from the Help & Training portal? (select 2) a. Take Training b. Take Certification Exam c. Add Licenses d. Contact Support ---------CORRECT ANSWER-----------------a, d Notes: The Help & Training portal provides easy access to documentation, knowledge articles, videos, and training. The Take Training option allows users to take self-paced online training and register for instructor-led courses. The Contact Support option allows users to open a case, phone support, ask a question on Salesforce Answers, and submit an idea on the IdeaExchange. Where can an administrator change the organization name and address, default locale, default language, and default time zone? (select 1) a. Company Information b. Organization-wide Settings c. Business Hours d. Language Settings ---------CORRECT ANSWER-----------------a
AW computing uses tasks and events on opportunities to ensure that sales reps are performing the necessary steps to close a deal. Where can a user view the completed tasks and past events for an opportunity? (select 2) a. Activities tab b. Open Activities related list on the opportunity record c. Activity History related list on the opportunity record d. Activity reports ---------CORRECT ANSWER-----------------c, d Notes: Completed tasks, past events, and sent emails are tracked in the Activity History related list for a record. Tasks and events that have not yet completed are tracked in the Open Activities related list. In addition, activity reports allow users to analyze tasks and events. How can an administrator customize global search to help users quickly find information? (select 2) a. Control which fields are searched when a user performs a global search. b. Set the order that objects appear in the search results. c. Set the number of results per page. d. Add filters to the search results. ---------CORRECT ANSWER----------------
- c, d Notes: An administrator can customize the search settings to set the number of results displayed per page for each object. An administrator can also customize the search layouts for an object to add filters to the search results and control what fields display. What is a capability of Chatter? (select 2) a. People can see Chatter feed updates on records they follow. b. Customers can add posts to a public Chatter group. c. All users can enable objects and fields for feed tracking.
d. People can @mention other people in a Chatter post. ---------CORRECT ANSWER-----------------a, d Notes: When an administrator enables objects and fields for feed tracking, people see Chatter feed updates for objects and changes to fields on records they follow. Users can create public or private Chatter groups for sharing information, files, and links. Customers can only be invited to private Chatter groups. People can @mention individual people or a group in a Chatter post. What is determined by the user's profile? (select 2) a. Which tabs and apps are visible in the user interface. b. Which currencies are available to users. c. What users can do with records of a particular object. d. Which individual records users can view and edit. ---------CORRECT ANSWER-----------------a, c Notes: A profile determines what tabs and apps are visible in the user interface, which record types and page layouts users see, and which fields users can view and edit. A profile also determines what users can do with records of a particular object and what tasks (such as running a report) users can perform. What tasks can be performed by a user who is assigned to the standard System Administrator profile? (select 2) a. Access a log of the records a user has viewed. b. Create and assign custom profiles to users. c. Reset user passwords. d. Delete user records. ---------CORRECT ANSWER-----------------b, c Notes: A user who is assigned to the standard System Administrator profile can configure and customize the application, such as creating and assigning custom profiles to users. The user can also view and modify all data in the organization including resetting user passwords.
External, Chatter Free), profile, and role. Finally, the user record contains locale information, such as time zone, locale, language, and currency. A user receives an error message when attempting to log in to Salesforce. What is the first step an administrator should take to troubleshoot the problem? (select 1) a. Change the login IP ranges. b. Reset the password. c. Unlock the user. d. View the login history. ---------CORRECT ANSWER-----------------d Notes: An administrator should view the Login History related list on the user record to determine the root cause of the login issue. An administrator is receiving a high volume of calls each month because users cannot log in to Salesforce. The administrator checks the Login History and notices that most users have a status of Password Lockout. What Password Policy settings can an administrator change to reduce the number of lockouts? (select 2) a. Maximum invalid login attempts b. Lockout effective period c. User passwords expire in d. Enforce password history ---------CORRECT ANSWER-----------------a, b Notes: An administrator can change the "Maximum invalid login attempts" and "Lockout effective period" settings to reduce the number of lockouts. The "Maximum invalid login attempts" setting is the number of login failures allowed for a user before they become locked out. The "Lockout effective period" setting is the duration of the login lockout. What does Salesforce authenticate before allowing a user to log in through the user interface? (select 2)
a. Whether the user's profile is API enabled. b. Whether the organization has trusted IP addresses. c. Whether the user's profile has login hour restrictions. d. Whether the user's role has login IP range restrictions. ---------CORRECT ANSWER-----------------b, c Notes: When a user tries to log in through the user interface, Salesforce authenticates whether the user's profile has login hour restrictions or login IP range restrictions. Users outside these hours or IP ranges will have their login denied. Salesforce also authenticates whether the organization has trusted IP addresses. Users within these IP ranges will bypass the activation process. What feature sets the default level of access users have to records they do not own, in each object? (select 1) a. Sharing rules b. Organization-wide defaults c. Role hierarchy d. Manual Sharing ---------CORRECT ANSWER-----------------b Notes: Organization-wide defaults set the default level of access users have to records they do not own, in each object. The role hierarchy, sharing rules, teams, and manual sharing are used to open up access to records. In order to access a record, users must also have the appropriate object permission on their profile or a permission set. At AW Computing the organization-wide default for cases is set to Private. The management team wants several product specialists to assist with all cases that have been escalated. Only these product specialists need the ability to view and update all escalated cases. How can an administrator meet this requirement? (select 1) a. Create an ownership-based sharing rule for cases that gives read/write access to a role.
opportunities, but need to gain access when they are assisting with a specific deal. How can a system administrator accomplish this? (select 1) a. Add the product managers to the account teams for specific accounts. b. Add the product managers to the opportunity teams for specific opportunities. c. Add the product managers to a public group associated with specific opportunities. d. Add the product managers to the role above sales reps in the role hierarchy. ---------CORRECT ANSWER-----------------b Notes: An administrator can add the product managers to the opportunity teams for specific opportunities. This will give the product managers access to just the opportunities that require their assistance. What does field-level security control? (select 1) a. Which fields are automatically generated by the system. b. Which fields users can view and edit based on their profile. c. Which fields are required in the user interface. d. Which fields are encrypted to users based on their profile. --------- CORRECT ANSWER-----------------b Notes: Field-level security lets you restrict what fields users can view and edit based on their profile. Field-level security restricts access to a field on record detail and edit pages, related lists, search results, reports, and list views. Support agents at AW Computing need to track the product type and series when creating cases. How can an administrator ensure that the product type selected determines the values available for the series? (select 1) a. Create the series field as a controlling picklist and the product type field as a dependent picklist. b. Create the product type field as a controlling picklist and the series field as a dependent picklist.
c. Create a lookup field from the product type object to the series object. d. Create a multi-select picklist field that includes both product types and series. ---------CORRECT ANSWER-----------------b Notes: An administrator can create two picklists and then link the picklists together to create a controlling-dependent relationship. The product type field will be the controlling picklist and the series field will be the dependent picklist. What automatically occurs when a custom field is deleted? (select 2) a. The field is removed from associated page layouts. b. The field values are archived in the setup audit trail. c. All field data is deleted. d. The field is removed from associated workflow rules. ---------CORRECT ANSWER-----------------a, c Notes: When a custom field is deleted, the field is removed from associated page layouts and all field data is deleted. Deleted fields and their data are stored for a maximum of 15 days, during which they can be undeleted or permanently erased. AW Computing populates the Industry field on each account record. The sales team wants the industry information displayed on related opportunity records and updated when the value is updated on the account record. How can an administrator meet this requirement? (select 1) a. Create a look-up field on the opportunity. b. Create a cross-object formula field on the account. c. Create a roll-up summary field on the account. d. Create a cross-object formula field on the opportunity. ---------CORRECT ANSWER-----------------d Notes: The administrator can create a cross-object formula field on the opportunity that references the Industry field from the parent account.
