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SFDC ADMIN 201 EXAM 2025 (SALESFORCE CERTIFIED
ADMINISTRATOR EXAM) | ALL QUESTIONS AND CORRECT
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An administrator is receiving a high volume of calls each month because users cannot log in to Salesforce. The administrator checks the Login History and notices that most users have a status of Password Lockout. What Password Policy settings can an administrator change to reduce the number of lockouts? (select 2) a. Maximum invalid login attempts b. Lockout effective period c. User passwords expire in d. Enforce password history ---------CORRECT ANSWER-----------------a, b Notes: An administrator can change the "Maximum invalid login attempts" and "Lockout effective period" settings to reduce the number of lockouts. The "Maximum invalid login attempts" setting is the number of login failures allowed for a user before they become locked out. The "Lockout effective period" setting is the duration of the login lockout. What does Salesforce authenticate before allowing a user to log in through the user interface? (select 2) a. Whether the user's profile is API enabled. b. Whether the organization has trusted IP addresses. c. Whether the user's profile has login hour restrictions. d. Whether the user's role has login IP range restrictions. ---------CORRECT ANSWER-----------------b, c Notes: When a user tries to log in through the user interface, Salesforce authenticates whether the user's profile has login hour restrictions or login IP range restrictions. Users outside these hours or IP ranges will have their login denied. Salesforce also
authenticates whether the organization has trusted IP addresses. Users within these IP ranges will bypass the activation process. What feature sets the default level of access users have to records they do not own, in each object? (select 1) a. Sharing rules b. Organization-wide defaults c. Role hierarchy d. Manual Sharing ---------CORRECT ANSWER-----------------b Notes: Organization-wide defaults set the default level of access users have to records they do not own, in each object. The role hierarchy, sharing rules, teams, and manual sharing are used to open up access to records. In order to access a record, users must also have the appropriate object permission on their profile or a permission set. At AW Computing the organization-wide default for cases is set to Private. The management team wants several product specialists to assist with all cases that have been escalated. Only these product specialists need the ability to view and update all escalated cases. How can an administrator meet this requirement? (select 1) a. Create an ownership-based sharing rule for cases that gives read/write access to a role. b. Change the organization-wide default for cases to Public Read/Write. c. Create a criteria-based sharing rule for cases that gives read/write access to a public group. d. Create a new product specialist role in the role hierarchy which is above the VP of Services role. ---------CORRECT ANSWER-----------------c Notes: An administrator can create a criteria-based sharing rule for cases that gives read/write access to a public group. The criteria would be set to only share records where Escalated equals True. The
The marketing team at AW Computing creates and distributes leads to different regional sales groups for qualification. How can an administrator automate this process? (select 1) a. Create a queue for the marketing team and a workflow alert to notify the team each time a lead is assigned to the queue. b. Create a queue for each regional group and a validation rule to enforce that the leads are assigned to correct group. c. Create a default sales team for each regional group and a lead assignment rule to route leads to the default sales team. d. Create a queue for each regional group and a lead assignment rule to route leads to the queues. ---------CORRECT ANSWER-----------------d Notes: An administrator can create a queue for each regional group and a lead assignment rule to route leads to the queues. Which features are available with Salesforce Knowledge that are not available with Solutions? (select 2) a. Chatter feed collaboration b. Article types and data categories c. Article versioning d. Multi-language support ---------CORRECT ANSWER-----------------b, c Notes: Both Solutions and Salesforce Knowledge provided Chatter feed collaboration and multi-language support. However, only Salesforce Knowledge provides the following features: Administrators can configure article types and data categories to allow for article readability, consistency, and relevancy; Knowledge users can write, edit, publish, and archive articles; Knowledge users can create multiple versions of an article and track which version was attached to a case. The support team at AW Computing wants to change ownership of high- priority cases that have not been resolved after 3 hours. These cases
should be owned by Tier 2 agents. How can an administrator meet this requirement? (select 1) a. Create a public group and an auto-response rule. b. Create a public group and a workflow rule. c. Create case queue and an assignment rule. d. Create a case queue and an escalation rule. ---------CORRECT ANSWER-----------------d Notes: An administrator can create a case queue that includes all Tier 2 agents. Then the administrator can create an escalation rule that escalates high-priority cases that have not been resolved after 2 hours to this queue. What are the capabilities of email-to-case? (select 2) a. Triggers assignment rules, escalation rules, and workflow rules. b. Automatically associates customer email replies with the case. c. Uses the company's email address to associate an account with the case. d. Automatically populates case fields based on data the customer enters on the website. ---------CORRECT ANSWER-----------------a, b Notes: Email-to-case has the following capabilities: Automatically create a case from an inbound email; Use the sender's email address to associate a contact to the case; Use email content to auto-populate case fields; Automatically associate customer email replies, including attachments, with the case; Trigger assignment, escalation, and workflow rules. What section of the Salesforce Console for Service and Case Feed allows users to get up to speed quickly on the details of a case? (select 1) a. Interaction Log b. Publisher c. Highlights Panel
c. Table d. Chart ---------CORRECT ANSWER-----------------c, d Table and chart components display data from the summary rows of a source report (True or false) Access to a report is determined by the folder in which the report is stored. ---------CORRECT ANSWER-----------------True Users can only run reports stored in folders to which they have access. Which can be modified using the Reports Options at the top of the summary report? (select 2) a. Time frame b. How the records are grouped c. The columns displayed d. The fields that are summarized ---------CORRECT ANSWER----------------- a, b From the Reports Options, Rob can modify the time frame and how the records are grouped. What does Salesforce authenticate before allowing a user to log in through the user interface? (select 2) a. User's login hours b. User's IP address c. User's email address d. Users machine address ---------CORRECT ANSWER-----------------a, b
True or False Organization-wide defaults set the default level of access to records they do not own. ---------CORRECT ANSWER-----------------True Organization-wide defaults are set to private. Kathy is assigned the US Sales Director role, Jennifer is assigned the EMEA Sales Director role, and Phil to the US Sales Rep role. Which of the following statements are true regarding Kathy's access to opportunities? (select 2) VP Global Sales Operations US Sales Dir (Kathy) / EMEA Sales Dir (Jennifer) US Sales Rep (Phil) / EMEA Sales Rep a. Kathy can VIEW and EDIT her own opportunity b. Kathy can VIEW and EDIT Jennifer's opportunity c. Kathy can VIEW and EDIT Phil's opportunity d. Kathy can VIEW but cannot EDIT Phil's opportunity e. Kathy can VIEW but not EDIT Jennifer's opportunity ---------CORRECT ANSWER-----------------a, c How would you allow collaborative access to the accounts, contacts, contracts, opportunities, and cases of a US Sales Rep, an APAC Sales Rep, and an EMEA Sales Rep? (select 1) a. By creating three account sharing rules to share the records between the three Sales Reps b. By creating a public group for the three Sales Reps, and one account sharing rule to share the public group's records with itself. c. By changing the organization-wide defaults for Accounts to Public Read/Write. ---------CORRECT ANSWER-----------------b The organization-wide default is set to private. Phil Smith, the owner of the ABC Labs account is a US Sales Rep reporting to the US Sales Director.
b. An individual user c. A user's manager d. Profiles are not editable ---------CORRECT ANSWER-----------------b Settings determined what users can see in the user interface. Which of the following settings can be modified by an Administrator? (select all that apply) a. Apps b. Customize App c. Tabs d. Run Reports e. Record types f. Mass Emails g. Page Layouts h. Create Leads i. Fields ---------CORRECT ANSWER-----------------a, c, e, g, i Which profile component would you use to make a field required? (select 1) a. Lookup field b. Formula field c. Related list d. Page layout ---------CORRECT ANSWER-----------------d Which statements are true about business process? (select all that apply) a. A business process will be available to users only when it is associated with one or more record types and the record types are added to the users profile b. Each record type is associated with one or more business process c. For opportunity objects, record types are created before business processes d. Record types implement business processes through page layouts
e. Record types help track sales lifecycles across divisions, groups, or markets. ---------CORRECT ANSWER-----------------a, d True or False Can tasks and events be customized? ---------CORRECT ANSWER---------- -------True Which of the following statements are true about importing data using the Import Wizard? (select 2) a. You can import account, contacts, leads, solutions, and custom objects using the Import Wizard b. You can work with both records of data and metadata c. Standard users can import up to 50,000 account or contact records at a time d. Standard users can import up to 500 account or contact records at a time ---------CORRECT ANSWER-----------------a, d Identify the statements that define the data load. (select 2) a. Can be used only to insert or extract Salesforce records b. Can be used to insert, update, delete, or export Salesforce records c. Can be used only to update and delete Salesforce records d. Can be used to read, extract, and load data from CSV files e. Can be used to read, extract, and load data from any Miscrosoft Office file ---------CORRECT ANSWER-----------------b, d Identify the statements that are true about deactivation of a user? (select all that apply) a. All records associated to the user are deleted from Salesforce b. The user can continue to access Salesforce with his credentials
How does a user navigate from an account record to a related contact record? (select 1) a. Lookup Field b. Related List c. List View d. Force.com App Menu ---------CORRECT ANSWER-----------------b Notes: A related list allows a user to navigate from an account record (parent) to a related contact record (child). A lookup field allows a user to navigate from a contact record (child) to its related account record (parent). What options are available from the Help & Training portal? (select 2) a. Take Training b. Take Certification Exam c. Add Licenses d. Contact Support ---------CORRECT ANSWER-----------------a, d Notes: The Help & Training portal provides easy access to documentation, knowledge articles, videos, and training. The Take Training option allows users to take self-paced online training and register for instructor-led courses. The Contact Support option allows users to open a case, phone support, ask a question on Salesforce Answers, and submit an idea on the IdeaExchange. Where can an administrator change the organization name and address, default locale, default language, and default time zone? (select 1) a. Company Information b. Organization-wide Settings c. Business Hours d. Language Settings ---------CORRECT ANSWER-----------------a
Notes: From the Company Information section, an administrator can modify the organization name and address, default locale, default language, and default time zone. An administrator can also view the unique salesforce.com organization ID, number and types of licenses available, and corporate currency. How can an administrator customize a standard fiscal year? (select 2) a. Select the structure of the fiscal year. b. Define the start month of the fiscal year. c. Specify whether the fiscal year is defined by the year it begins or ends. d. Define the start day of the fiscal year. ---------CORRECT ANSWER-------- ---------b, c Notes: The standard fiscal year follows the Gregorian calendar. The administrator can change the start month of the fiscal year and specify whether the fiscal year is defined by the year it begins or ends. The administrator must use a custom fiscal year if their company does not follow the Gregorian calendar, such as a 13-month fiscal year or a fiscal year not starting on the first day of the month. Which user interface settings must be enabled to allow users to edit records directly from a list view, without navigating away from the page? (select 2) a. Enable Inline Editing b. Enable Printable List Views c. Enable Enhanced Profile List Views d. Enable Enhanced Lists ---------CORRECT ANSWER-----------------a, d Notes: The Enable Enhanced Lists setting lets users quickly view, customize, and edit list data. The Enable Inline Editing setting lets users quickly edit field values, right on a record's detail page. When both settings are enabled, users can edit records directly from the list, without navigating away from the page.
Notes: When an administrator enables objects and fields for feed tracking, people see Chatter feed updates for objects and changes to fields on records they follow. Users can create public or private Chatter groups for sharing information, files, and links. Customers can only be invited to private Chatter groups. People can @mention individual people or a group in a Chatter post. What is determined by the user's profile? (select 2) a. Which tabs and apps are visible in the user interface. b. Which currencies are available to users. c. What users can do with records of a particular object. d. Which individual records users can view and edit. ---------CORRECT ANSWER-----------------a, c Notes: A profile determines what tabs and apps are visible in the user interface, which record types and page layouts users see, and which fields users can view and edit. A profile also determines what users can do with records of a particular object and what tasks (such as running a report) users can perform. What tasks can be performed by a user who is assigned to the standard System Administrator profile? (select 2) a. Access a log of the records a user has viewed. b. Create and assign custom profiles to users. c. Reset user passwords. d. Delete user records. ---------CORRECT ANSWER-----------------b, c Notes: A user who is assigned to the standard System Administrator profile can configure and customize the application, such as creating and assigning custom profiles to users. The user can also view and modify all data in the organization including resetting user passwords.
The management team at AW Computing wants support users to view, create, and edit accounts. However, they do not want support users to delete accounts in the organization. How can an administrator meet this requirement? (select 1) a. Assign the Standard User profile to support users. b. Assign the Read Only profile to support users. c. Create a custom profile that has the View All permission enabled for the account object and assign the custom profile to support users. d. Create a custom profile that has the Delete permission disabled for the account object and assign the custom profile to support users. --------- CORRECT ANSWER-----------------d Notes: The Standard User, Solution Manager, Marketing User, and Contract Manager standard profiles have the Delete permission enabled for the account object. The Read Only standard profile has the Delete permission disabled for the account object, but it also has the Create and Edit permissions disabled for the account object. Since permissions on a standard profile cannot be modified, an administrator needs to create a custom profile that has the Delete permission disabled for the account object. The system administrator needs to assign this custom profile to support users. When creating a new user, what information is captured on the user record? (select 2) a. Profile assigned to the user b. List of apps that the user can access c. Name, email address, and username of the user d. User interface settings that can be enabled for the user --------- CORRECT ANSWER-----------------a, c Notes: The user record contains personal information about the user, such as name, email, and address. The user record also contains security and access information, such as username, license (Salesforce, Chatter External, Chatter Free), profile, and role. Finally, the user record contains locale information, such as time zone, locale, language, and currency.
Sales reps at AW Computing need assistance from product managers when selling certain products. Product managers do not have access to opportunities, but need to gain access when they are assisting with a specific deal. How can a system administrator accomplish this? (select 1) a. Add the product managers to the account teams for specific accounts. b. Add the product managers to the opportunity teams for specific opportunities. c. Add the product managers to a public group associated with specific opportunities. d. Add the product managers to the role above sales reps in the role hierarchy. ---------CORRECT ANSWER-----------------b Notes: An administrator can add the product managers to the opportunity teams for specific opportunities. This will give the product managers access to just the opportunities that require their assistance. What does field-level security control? (select 1) a. Which fields are automatically generated by the system. b. Which fields users can view and edit based on their profile. c. Which fields are required in the user interface. d. Which fields are encrypted to users based on their profile. --------- CORRECT ANSWER-----------------b Notes: Field-level security lets you restrict what fields users can view and edit based on their profile. Field-level security restricts access to a field on record detail and edit pages, related lists, search results, reports, and list views. Support agents at AW Computing need to track the product type and series when creating cases. How can an administrator ensure that the product type selected determines the values available for the series? (select 1)
a. Create the series field as a controlling picklist and the product type field as a dependent picklist. b. Create the product type field as a controlling picklist and the series field as a dependent picklist. c. Create a lookup field from the product type object to the series object. d. Create a multi-select picklist field that includes both product types and series. ---------CORRECT ANSWER-----------------b Notes: An administrator can create two picklists and then link the picklists together to create a controlling-dependent relationship. The product type field will be the controlling picklist and the series field will be the dependent picklist. What automatically occurs when a custom field is deleted? (select 2) a. The field is removed from associated page layouts. b. The field values are archived in the setup audit trail. c. All field data is deleted. d. The field is removed from associated workflow rules. ---------CORRECT ANSWER-----------------a, c Notes: When a custom field is deleted, the field is removed from associated page layouts and all field data is deleted. Deleted fields and their data are stored for a maximum of 15 days, during which they can be undeleted or permanently erased. AW Computing populates the Industry field on each account record. The sales team wants the industry information displayed on related opportunity records and updated when the value is updated on the account record. How can an administrator meet this requirement? (select 1) a. Create a look-up field on the opportunity. b. Create a cross-object formula field on the account. c. Create a roll-up summary field on the account. d. Create a cross-object formula field on the opportunity. ---------CORRECT ANSWER-----------------d
