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ServiceNow System Administrator (CSA) Tests - April 2022 (Rome), Exams of Business Economics

Rockford Business CollegeBusiness Economics

ServiceNow System Administrator (CSA) Tests - April 2022

Typology: Exams

2023/2024

Available from 10/24/2023

DrShirleyAurora
DrShirleyAurora 🇺🇸

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4.4K documents

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ServiceNow System Administrator
(CSA) Tests - April 2022
(Rome) How can you measure and track article views, page views, and searches performed by
unauthenticated users?
By collecting knowledge usage metrics -
          By collecting knowledge usage metrics
What are the steps for applying an update set to an instance? -
          Preview◉
Commit◉
Retrieve◉
Who can add or remove widgets in a dashboard? -
          Users with edit access to the dashboard, ◉
Dashboard owner◉
Users with dashboard_admin role◉
What is created by default when you create a new table? -
          Module with the plural of the table label◉
Application Menu with the same name as the table Label◉
What can be used to extend the Flow Designer to call 3rd party systems such as automating
Microsoft Services and infrastructure using PowerShell and REST? -
          IntegrationHub
What type of service catalogue item is used to create an incident or raise an HR case? -
          Record producer
What do each record and each field correspond to in a table? -
          Each record corresponds to a tow in a table and each field to a column on that table
Notifications in the Now Platform occur through which of the following methods? -
          Meeting Invitation◉
Email◉
SMS◉
What actions can you do with Flow Designer? -
          Test a flow, subflow, or action in the background◉
Look up and delete multiple existing records as a single action◉
What are the different types of Client Scripts that are supported in ServiceNow? -
          OnLoad()◉
OnSubmit()◉
pf3
pf4
pf5

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Download ServiceNow System Administrator (CSA) Tests - April 2022 (Rome) and more Exams Business Economics in PDF only on Docsity!

ServiceNow System Administrator

(CSA) Tests - April 2022

(Rome) How can you measure and track article views, page views, and searches performed by unauthenticated users? By collecting knowledge usage metrics - By collecting knowledge usage metrics What are the steps for applying an update set to an instance? - ◉ Preview ◉ Commit ◉ Retrieve Who can add or remove widgets in a dashboard? - ◉ Users with edit access to the dashboard, ◉ Dashboard owner ◉ Users with dashboard_admin role What is created by default when you create a new table? - ◉ Module with the plural of the table label ◉ Application Menu with the same name as the table Label What can be used to extend the Flow Designer to call 3rd party systems such as automating Microsoft Services and infrastructure using PowerShell and REST? - IntegrationHub What type of service catalogue item is used to create an incident or raise an HR case? - Record producer What do each record and each field correspond to in a table? - Each record corresponds to a tow in a table and each field to a column on that table Notifications in the Now Platform occur through which of the following methods? - ◉ Meeting Invitation ◉ Email ◉ SMS What actions can you do with Flow Designer? - ◉ Test a flow, subflow, or action in the background ◉ Look up and delete multiple existing records as a single action What are the different types of Client Scripts that are supported in ServiceNow? - ◉ OnLoad() ◉ OnSubmit()

◉OnCellEdit() ◉ OnChange() Which of the following applications is available to all users? Incident - Self-Service Select the report visualization types that can be generated from a list of records. - ◉ Pie Chart ◉ Bar Chart What is Configuration Item (CI)? Components of an infrastructure required to deliver a product or service - Components of an infrastructure required to deliver a product or service What are the main sections when you are configuring email notifications? - ◉ Who will receive ◉ What it will contain ◉ When to send Which of the following are the different ways to create a favorite? - ◉ drag the breadcrumbs of a filtered list to the favorite tab ◉ Drag an individual record to the favorites tab ◉ Select the star of its corresponding application or module Which application provides a centralized location for creating, categorizing, viewing, and governing information related to the flow of work through ServiceNow? - Knowledge Management Lists provide context menus at three different levels. What are the names of those context menus? - ◉ List column context menu ◉ List fields context menu ◉ List title menu What is selected on the Now Platform to impersonate another user? Application Navigator - User menu What CMDB table stores the basic attributes of all the configuration items? - Configuration item [cmdb_ci] Which of the following describes the relationship between the Problem and the Task tables? - The problem table extends the task table

After clicking the Funnel icon and defining the first condition, what steps should you take? - Click AND button; define the second condition; click Run. (Rome) What related list can you use to extend and track the different types of groups assigned to a Configuration Item? - Teams (Rome) Who has access to create, edit or delete sorting criteria in Visual Task Boards? - The owner of the board Each ServiceNow solution provides its own guided setup. When implementing IT Service Management (ITSM), where would you navigate to update Now Platform user interface branding, including the company logo and colours? - ◉ Guided Setup > ITSM Guided Setup ◉ System Properties > Basic Configuration UI What are the four access control rules that the system creates by default when a custom table is created? - ◉ Read ◉ Delete ◉ Write ◉ Create What functionality can you use to track the amount of time a task has been open to ensure that tasks are completed within an allotted time? - Service Level Agreements ServiceNow can import data from which of the following external data source types when a valid transform map is available? - ◉ LDAP ◉ REST ◉ OIDC Which script runs when a record is displayed, inserted, updated, deleted or when a table is queried? - Business Rule Where does the System Administrator navigate to edit a catalogue item? - Maintain Items Which tool is used to determine relationships between fields in an import set and an existing table? - Transform map Which of the following are the different ways an end-user can leave feedback about an article? -

◉Leave a comment on the article ◉ Give a 1-5 star rating ◉ Mark the article as helpful or not helpful What are the 3 types of Flow Designer triggers? - ◉ Schedule-based ◉ Record-based ◉ Application-based What do you configure to instruct fields how to behave on a form when a UI policy is triggered?

  • UI Policy Action Which of the following field types do have a one-to-many relationship? - ◉ Document ID fields ◉ Reference fields ◉ Glide List What of the following roles cannot be delegated? - ◉ Admin ◉ role_delegator What is the system behavior when applying a data policy to the list view to make a field read- only? - The field will appear to be editable, but the update will fail Which of the following are true regarding Flow Designer actions? - ◉ Represent reusable operation for use across multiple flows ◉ Provide the ability to build your own custom action ◉ Can be contained in a spoke Under which Report Designer tab can you define the report grouping? - Configure What are the two options to define the fulfilment process for a service catalogue item? - ◉ Workflow ◉ Flow What are the typical Tier 2 support tasks that virtual agents can perform so that the support agents can focus on more complex user issues? - ◉ Performing diagnostics ◉ Answering FAQs ◉ Providing how-to-information