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ServiceNow CSA Practice Exams
What application does provide a centralized location for the creation, categorization, viewing, and governance of information related to the flow of work through ServiceNow? - Knowledge Management Each ServiceNow solution provides its own guided setup. When implementing IT Service Management (ITSM), where would you navigate to update Now Platform user interface branding, including the company logo and colours? Select 2 Answers from the below options. - System Properties > Basic Configuration UI Guided Setup > ITSM Guided Setups In which Visual Task Board type are the tasks in the list updated when cards are edited or change lanes? - Guided A field can be added to a table and form by accessing which part of the Form Designer interface?
- Field Navigator Which script does run when a record is displayed, inserted, updated, deleted or when a table is queried? - Business Rule Where can you navigate to see the notifications that are currently defined on the Now Platform? - System Notifications > Email > Notifications Which search feature can be used to help narrow down search results in ServiceNow? - Wildcard Characters Which menu does provide options related to viewing, configuring, creating favourites and saving form data? - Form Context Menu Select the report visualisation types that can be generated from list of records. Select 2 Answers from the below options. - Bar chart Pie chart ServiceNow can import data from which of the following external data sources when a valid transform map is available? Select 3 Answers from the below options. - LDAP OIDC REST Which field type does allow users to use positive or negative values? -
FX Currency What are the different types of Client Scripts that are supported in ServiceNow? Select 4 Answers from the below options. - OnLoad() OnSubmit() OnCellEdit() OnChange() What of the following roles cannot be delegated? Select 2 Answers from the below options. - admin role_delegator Which elevated role is required to modify access control rules? - security_admin Which of the following is an example of a CI Class switch? - A CI is reclassified from the Linux Server {cmbd_ci_linux_server] class to the Windows Server [cmbd_ci_win_server] class Who can add or remove widgets in a dashboard? Select 3 Answers from the below options. - dashboard owner users with edit access to the dashboard users with dashboard_admin role What are the different Schema relationship types that are supported for tables? Select 4 Answers from the below options. - referencing extending referenced by extended by Which role can switch their form view? - view_changer Which of the following are Data management plugins? Select 3 Answers from the below options.
- data archiving database rotations many to many task relations What is selected on the Now Platform to impersonate another user? - user menu Which of the following are the different ways an end user can leave feedback about an article? Select 3 Answers from the below options. -
What do each record and each field correspond to in a table? - Each record corresponds to a row in a table and each field to a column on that table What is Configuration Item (CI)? - Components of an infrastructure required to deliver a product or service Which tool is used to determine relationships between fields in an import set and an existing table? - Transform map What are the 3 types of Flow Designer triggers? Select 3 Answers from the below options. - Schedule based record based application based What is a stakeholder's role in implementing and maintaining the CMDB? - Determine specific CI Information required to support capabilities and build organizational buy-in What do you configure to instruct fields how to behave on a form when a UI policy is triggered?
- UI Policy Action Which of the following are true statement about user impersonation? Select 2 Answers from the below options. - The impersonation option is not visible in the mobile view of the platform users with impersonator role cannot impersonate admin users Lists provide context menus at three different levels. What are the names of those context menus? Select 3 Answers from the below options. - List title menu List column context menu List fields context menu Which of the following are true statement about the admin role? Select 3 Answers from the below options. - A user with only the admin role cannot grant the security_admin role to other users non-admin users cannot add a user to a group that contains the admin role To grant the admin role to a user, the granting user must also have the admin role Which of the following are true regarding Flow Designer actions? Select 3 Answers from the below options. - Can be contained in a spoke represent reusable operations for user across multiple flows Provide the ability to build your own custom actions
Where does the System Administrator navigate to edit a catalogue item? - Maintain items What are the four access control rules that the system creates by default when a custom table is created? Select 4 Answers from the below options. - Write Create Delete Read Notifications in the Now Platform occur through which of the following methods? Select 3 Answers from the below options. - SMS Email Meeting Invitation What ServiceNow feature can be used to begin the creation of an application? - Guided Application Creator What is created by default when you create a new table? Select 2 Answers from the below options. - Application Menu with the same name as the table Label Module with the plural of the table Label What is created when an order is placed for a catalogue item? Select 3 Answers from the below options. - RITM REQ TASK Which tab does contain the Activity Stream for a task? - Notes What type of service catalogue item is used to create an incident or raise a HR case? - Record producer Under which Report Designer tab can you define the report grouping? - Configure What form view is displayed when clicking on the reference icon of a field in a form? - Sys_popup Which of the following applications is available to all users? - Self-Service
In which step of the import process, the relationship between fields in an import set table and fields in an existing ServiceNow table is determined? - Transform map In which section of the email notification configuration can you make the notification subscribable by users? - Who Will receive Which field type does display records from another table? - Reference Which ServiceNow product does provide the ability to quickly integrate with 3rd party applications without scripting? - IntegrationHub What NOW Platform features in conjunction with field normalization does CMDB leverage to automatically check the uniqueness of a CI? - Identification and Reconciliation Engine (IRE) What do access control list rules specify? Select 2 Answers from the below options. - The object and operation being secured The permissions required to access the object In what order are access controls evaluated? - First at the Table-level (most specific to most general), then at the Field level (most specific to most general) You need to go back to review a record you just looked at recently. What is one of the quickest ways to navigate back to the same record? - Select the record from the History tab From the end user's perspective, how are the products and services in the service catalog organized? - Categories and subcategories From an Application Portfolio Management (APM) perspective, what do Application Services represent? - Installed Instances Which of the following do run scripts client-side? Select 2 Answers from the below options. - UI Policy Client Script Which of the following do best describe Tasks? Select 3 Answers from the below options. - Tasks minimize the possibility of human error
Tasks lead to quicker resolution times Tasks are repeatable processes Which of the following is an example of a base table that is extended but itself is not extending another table? - Task [task] What type of relationship is recommended between Incident and SLA tables to report on incidents resolved by SLA per incident category? - Database Views If an end user wants to report an Incident, where does he/she navigate to on the service portal? - In the Can We Help you? Category in the Service Catalog What needs to be configured to create a new form view? - Form Layout What actions a self-service user can access when logging into ServiceNow? Select 3 Answers from below options. - Taking surveys Viewing knowledge articles Viewing a homepage What type of Visual Task Board CANNOT be built from a record list? - Freeform Which of the following are valid report sharing options? Select 4 Answers from the below options. - Schedule Add to dashboard Publish Export to PDF Which of the following branding features can be configured? Select 4 Answers from the below options. - System date/time formatting Banner image,text and colors Browser tab title Which of the following are possible methods of populating a knowledge base with knowledge articles? Select 3 Answers from the below options. - Integrating with a WebDAV compliant source Importing Microsoft Word files Creating articles directly in the servicenow platform what does a column in a list represent in a ServiceNow instance? -
Terminate logged in users' sessions Which Flow Designer plugin is activate by default? - The flow designer support for the service catalog What role is required for a user to create or update access control rules? - security_admin What does protect applications by identifying and restricting access to available files and data? - scope You can send notifications directly to users in Slack and Microsoft Teams via which Chabot on the Now Platform? - Virtual Agent What source type should be used when creating a report from a dataset with pre-defined conditions? - Data Source When configuring an email notification, where can you choose field values from the record to include within the message? - Select variables Where do you navigate in the Now Platform to see a list of catalogue items? - Service Catalog > Catalog Definitions > Maintain items What Flow Designer benefit does correspond to extending flow content by subscribing to IntegrationHub or installing spokes? - Scalable What is Configuration Management Database (CMDB)? - A database used to store configuration records throughout their lifecycle Which module does display a list of tasks assigned to a user's group, but not yet assigned to an individual user? - My groups work What are the three key tables in the CMDB? Select 3 Answers from the below options. - Configuration Item [cmdb_ci] Base Configuration Item [cmdb] CI Relationship [cmdb_rel_ci] What is a good way to privately suggest an article revision to the knowledge manager from the Service Portal? - Flag article
Which user authentication method is used when it authenticates the user name and password configured in identity providers that have a matching user account in the ServiceNow instance? - External Single Sign-on (SSO) What are the reasons organisations fail to complete implementation or realise business value from the CMDB? Select 3 Answers from the below options. - Unknown Configuration Items Inconsistent data quality Ill-defined relationships among Configuration Items What type of Flow Designer Trigger is needed for an Inbound Email Action? - Application-based A role is a: - collection of permissions What types of records are NOT captured in an update set by default? Select 2 Answers from the below options. - Homepages Content pages Where can you enable or disable form tabs in the platform? - System Settings Which of the following are the UI actions in a form? Select 3 Answers from the below options. - Form links (Related links in a form) Form buttons Form context menu items (right-click the header) Which group types are provided in the base system? Select 3 Answers from the below options. - ITIL Survey Which table does the Change Request [change_request] extend? - Task Which of the following are true statements in relation to platform scripting? Select 3 Answers from the below options. - UI Actions can execute both client-side and server side Business rules are not real-time and do not monitor fields on a form Data policy can be run as a UI policy client-side Which of the following would be included in the results when entering 'service' in the Navigation filter? Select 2 Answers from the below options. - All modules and sections within the Service Desk application Any module with a name containing 'service'
Where can users set their notification subscription preferences? - System settings Where does the ServiceNow client-side scripts execute? - Web browser What are the three key attributes of every field? Select 3 Answers from the below options. - Field Label Value Field Name What role is required to access the template bar or create templates? - No special role What are the benefits of Flow Designer? Select 3 Answers from below options. - Promotes process automation by enabling subject matter experts to develop and share reusable actions Provides natural-language-descriptions of flow logic Provides configuration and runtime information to create, operate and troubleshoot flows from a single interface What phase of the Report Designer does let you choose colors, title and chart properties? - Style What feature does create reusable components to run common tasks in Virtual Agent conversations? - Topic blocks What is Configuration Management System (CMS)? - A set of tools and databases that are used to manage an organization's configuration data What is the best way to share a knowledge article with another user? - permalink What does allow you to see more information in the same screen real estate when using Visual Task Boards? - compact cards What is the auto-populated table name prefix when creating a new custom table in the global application? - u_ What are the different levels of ServiceNow security before an end user has the capability to perform CRUD (Create, Read, Update, Delete) operations on a table? Select 3 Answers from the below options. - User authentication
database access application and modules access What is mandatory to select when importing Microsoft Word documents as knowledge articles? - Knowledge Base Which of the following are the best practice when configuring Assignment Rules or Predictive Intelligence? Select 4 Answers from the below options. - Setting an assignment group and user based on short description setting an assignment group based on category and subcategory Which menu can users access to display actions that involve creating quick reports, configuring lists and exporting data? - column context menu Which of the following are captured in an update set? Select 3 Answers from the below options. - report definitions business rules published flows What sorting options are available by default on knowledge article list when opening a knowledge base from the service portal? Select 3 Answers from the below options. - alphabetical newest views Which of the following aspects of the Service Catalog application can a user with only the Catalog Administrator role manage? Select 3 Answers from the below options. - catalogs catalog item categories What feature does facilitate synchronous collaboration within one record and allow you to see who are online, their current status, and what they are viewing or editing, all in real-time? - user presence What coalesce configuration in import process does allow for all imported rows to be treated as new records and existing records not to be updated? - no coalesce Which of the following record operations can be secured by ACL rules? Select 3 Answers from the below options. - personalize_choices edit_task_relations save_as_template
saves time integrates with third party systems What is the recommended way to share a report? - select share What type of Flow Designer Trigger is required to look up a record, update a field value and request an approval? - record-based What form action updates an existing record and keeps the form open? - save How do you define conditions that are evaluated against users to determine which users can access catalogue items? - user criteria Which of the following workflow types does the Now Platform provide? Select 3 Answers from the below options. - employee customer IT What is an update set? - Group of one or more changes that can be moved from one instance to another all together What is granted to non-administrators in order for them to be able to develop applications? - Delegated Development Different form templates can be applied to a form by accessing the _______. - Template bar An Access Control List (ACL) rule only grants a user access to an object if the user meets all of the following permissions required by the matching ACL rule. Select 3 Answers from the below options. - The condition must evaluate to true The user must have one of the roles in the required role list The script must evaluate to true or return an answer variable with the value of true What are the 3 reasons to use ServiceNow Mobile apps? Select 3 Answers from below options. - push notifications global search ability to submit, view and update requests, issues and tasks Multiple Choice, Single Line Text, and Select Box are what type of elements in ServiceNow? - variable types
What do you select to personalize the system settings of the Now Platform user interface? - gear
