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ServiceNow CSA Exam Form Context Menu and Platform Features, Exams of Business Economics

Rockford Business College Business Economics

Information on various ServiceNow features and functionalities. It covers topics such as form context menu, knowledge management, dashboard widgets, problem and task tables, Flow Designer, service catalog items, data policies, email notifications, visual task boards, schema relationship types, data management plugins, access control rules, and virtual agents. The document also includes questions related to these topics. It is a useful resource for ServiceNow administrators and developers preparing for the CSA exam or looking to enhance their knowledge of the platform.

Typology: Exams

2023/2024

Available from 10/24/2023

DrShirleyAurora 🇺🇸

4.5

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ServiceNow CSA Exam

Form Context Menu -

Provides options related to viewing, configuring, creating favorites, and saving form data

The three bars in the upper left corner of a form

Knowledge Management (KM) -

Involves creating, categorizing, viewing, and governing information assets in a way that

provides context for effective decisions and actions

Who can add or remove widgets in a dashboard? (3 Answers) -

Users with edit access to the dashboard

Dashboard Owner

Users with dashboard_admin role

User impersonation (2 Answers) -

Not visible in the mobile view of the platform

Users with impersonator role cannot impersonate admin users

Relationship between Problem and Task table -

Problem extends the task table

3rd party system used in Flow Designer -

IntegrationHub

Steps to change branding for ITSM (2 Answers) -

System Properties > Basic Configuration UI16

Guided Setup > ITSM Guided Setup

Configuration to instruct fields how to behave on a form when a UI Policy is triggered -

UI Policy Action

External acceptable data source types (3 Answers) -

REST

IODC

LDAP

Two options to define fulfillment process for service catalog item? (2 Answers) -

Flow

Workflow

Users can leave feedback on article by (3 Answers): -

Mark the article helpful/not helpful

Partial preview of the text

Download ServiceNow CSA Exam Form Context Menu and Platform Features and more Exams Business Economics in PDF only on Docsity!

ServiceNow CSA Exam

Form Context Menu - Provides options related to viewing, configuring, creating favorites, and saving form data The three bars in the upper left corner of a form Knowledge Management (KM) - Involves creating, categorizing, viewing, and governing information assets in a way that provides context for effective decisions and actions Who can add or remove widgets in a dashboard? (3 Answers) - Users with edit access to the dashboard Dashboard Owner Users with dashboard_admin role User impersonation (2 Answers) - Not visible in the mobile view of the platform Users with impersonator role cannot impersonate admin users Relationship between Problem and Task table - Problem extends the task table 3rd party system used in Flow Designer - IntegrationHub Steps to change branding for ITSM (2 Answers) - System Properties > Basic Configuration UI Guided Setup > ITSM Guided Setup Configuration to instruct fields how to behave on a form when a UI Policy is triggered - UI Policy Action External acceptable data source types (3 Answers) - REST IODC LDAP Two options to define fulfillment process for service catalog item? (2 Answers) - Flow Workflow Users can leave feedback on article by (3 Answers): - Mark the article helpful/not helpful Leave a comment on the article

Give a 1-5 Star Rating You are required to create a record with two conditions.

Incidents where the state is Resolved or Closed;
Incidents where the Assignment Group is one of your groups. You define the first condition, what is your next step? - Click "AND" button, define second condition and click RUN Client Scripts supported in SNOW (4 Answers) - OnSubmit OnChange OnLoad OnCellEdit Your manager asks you to build some reports on your group tasks. Where do you start? - Reports > Create New Which ServiceNow feature can be used to begin the creation of an application - Guided Application Creator Lists provide context menus at three different levels. What are the names of those context menus? - List fields context menu List column context menu List title menu What is the system behavior when applying a data policy to the list view to make a field read- only? - the field will appear to be editable, but the update will fail What is created by default when you create a new table? - Module with the plural of the table Label Application Menu with the same name as the table Label What is created when an order is placed for a catalogue item? - One or More Catalog Tasks Request (REQ) Record Requested Item (RITM) Record What do each record and each field correspond to in a table? - Each record corresponds to a row Each field to a column

What is selected on the Now Platform to impersonate another user? - User menu What type of service catalogue item is used to create an incident or raise an HR case? - Record Producer How can you access the local flow variables in the Flow Designer? - Data pills in data panel Which form view is displayed when clicking on the reference icon of a field in a form? - sys_popup Report visualization types that can be generated from a list of records - Bar Chart Pie Chart To provide added security, no user can have both of the explicit roles. What are the two roles? - snc_external snc_internal Which of the following applications is available to all users? - Self-Service Notifications in the Now Platform occur through which of the following methods? - Email sms meeting invitation What functionality can you use to track the amount of time a task has been open to ensure that tasks are completed within an allotted time? - Service Level Agreements What are the steps for applying an update set to an instance? - Retrieve Preview Commit How do you verify that CMDB is still operational after upgrades and deployments of new applications or integrations if you have a customized CMDB? - Copy and configure the quick start tests What related list can you use to extend and track the different types of groups assigned to a Configuration Item? - Teams

What are the main sections when you are configuring email notifications? (3 Answers) - Who will receive When to send What it will contain What Visual Task Board type automatically updates the tasks when the respective cards are edited or change lanes? - Guided What are the different Schema relationship types that are supported for tables? (4 Answers) - Referencing Extending Extended by Referenced by Which tool is used to determine relationships between fields in an import set and an existing table? - Transform Map Where does the System Administrator navigate to edit a catalogue item? - Maintain Items How can you measure and track article views, page views, and searches performed by unauthenticated users? - By collecting knowledge usage metrics What actions can you do with Flow Designer? (3 Answers) - Look up and delete multiple existing records as a single action Test a flow, subflow, or action in the background Duplicate an action or subflow within a flow What of the following roles cannot be delegated? (2 Answers) - admin role_delegator Who has access to create, edit or delete sorting criteria in Visual Task Boards? - the owner of the board Data Management Plugins (3 Answers) - Database Rotations Many to Many task relations Data Archiving Different Ways of creating a favorite -

ServiceNow CSA Exam Form Context Menu and Platform Features, Exams of Business Economics

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ServiceNow CSA Exam