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An overview of ServiceNow, a cloud-based computing model that provides the infrastructure needed to develop, run, and manage applications. It explains the popularity of ServiceNow, its single data model, three workflows, and the ServiceNow Service Automation Platform. The document also discusses the ServiceNow Classic Mobile App, Service Portal, instances, load-balanced instances, and ServiceNow's multi-instance architecture. It concludes with a discussion of user authentication and multi-provider single sign-on.
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What is ServiceNow? - a platform; a piece of technology that lets people automate workflow in a business Why is ServiceNow so popular? - Simplicity and Customizability. The Now Platform® provides - an Application Platform-as-aService (aPaaS), a cloud-based computing model that provides the infrastructure needed to develop, run, and manage applications ServiceNow's single data model... - integrates easily with other enterprise systems and supports a wide variety of plug-and- play applications. ServiceNow's three workflows - IT, Employee, and Customer workflows ServiceNow Service Automation Platform is a leader in - Enterprise Service Management (ESM) the ServiceNow Service Automation Platform provides - a modern, easy-to-use, service management solution in the cloud allowing your organization to automate manual repetitive setup tasks (workflows), manage your core IT processes, standardize service delivery, and focus on your core business, not just ITSM infrastructure. ServiceNow provides all of this to users from a - configurable web-based user interface, built on top of a flexible table schema The ServiceNow platform and the applications that run on it use a - single system of record and a common data model to consolidate your organization's business processes. Another advantage to this single system is that it - can be leveraged to build custom applications. The Now Platform® User Interface is the primary way - to interact with the applications and information in a ServiceNow instance The ServiceNow Classic Mobile App (currently available in the Google Play Store and iTunes) provides the user with the ability to: -
The Service Portal provides a user-friendly self-service experience by providing access to specific features using widgets. When accessing the portal via web browser, https://
user hierarchy, and a user is part of a group There are four components in the application navigator which help a user find information and services: -