MGMT250 Notes August 31, 2004
1. Initial Stuff
1. Is Book In?
2. Any Questions on Syllabus? Go over quickly?
3. Can Email me homework.
4. We shall begin and finish Intro to Operations Management Discussion.
5. We Shall try to begin productivity.
1. P/OM Intro.
A. Beyond the Classroom:
For those students interested in getting your organizations involved at all levels, professional organizations exist.
There is APICS, ASQC, INFORMS, SEE and SME as professional organizations with some practical focus.
B. Definition and Summary Model of Operations Management Field.
What is Operations Management?
"Operations Management is the design, operation and improvement of the production systems that create the firms
primary products and services" or "Operations Management deals with the design, planning, organizing, and
controlling of resources, to provide goods and services so as to meet customer wants and organizational goals"
Video - SERVICE OPERATIONS AND VARIOUS TOPICS - OVERVIEW OF TOPICS.
Operations Management’s role in the strategic hierarchy of organizations -
Operations within an Organization:
What are decision making levels?
C. Systems Approach to Operations
What are the elements of a typical, generic system and what is meant by “Value Added”? (Slide)
Inputs include resources.
Transformation types include?
Outputs Include Products and Services.
What are may be example inputs, transformations, outputs, feedbacks, controls for university?
What are some differences in products and services?
Question: Dentist Puts Fillings in Teeth, Product or Service?
Answer? Any physical entity accompanying a transformation that adds value is a “facilitating” good.
When no facilitating good exists, it is a “pure” service.
Services are bundles of benefits, some of which may be tangible, while others are intangible, they may be
accompanied by a good or facilitating good.
Brief History of Operations:
Adam Smith
Eli Whitney
Fredrick Winslow Taylor
Henry Ford
OR-Math
Strategic Operations -TQM - CIM
E-Commerce
Supply Chain Management
3. Productivity
A. Let us talk about a quantitative model that will look at how well organizations perform - Productivity.
What is Productivity? and some examples (see table 2.4 -2.5) .
Productivity = Outputs/Inputs
What is a partial productivity measure?
