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SEP FLIGHT ATTENDANT EXAM (AIR CANADA) |
ALL QUESTIONS AND CORRECT ANSWERS |
ALREADY GRADED A+ | VERIFIED ANSWERS |
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What must Cabin Crew do if a physical copy of the Safety Equipment Checklist is not available for the pre-flight check? ------CORRECT ANSWER---------------4.1. Cabin Crew can use copy found in FAM's aircraft chapters and request missing page(s) at home base On the A220, how must the FA occupying the R2 jumpseat confirm that they are seated and secure for take-off and unanticipated turbulence? ------ CORRECT ANSWER---------------They should give a thumbs-up What is the goal of an IFSO(in-flight security officer)? ------CORRECT ANSWER---------------there training is desiganted to educate them on normal, abdnormal and emergency procedures. Distinguish crew actions in any non-security scenario. And prevent the aircraft from beung taken over unauthorized people. A serial killer is allowed on board as a prisoners only if they are accompanied by an escorting peace officer. TRUE or FALSE ------ CORRECT ANSWER---------------FALSE. prisoners are accepted if accompanied by escort but they must not represent a risk or inconvenience to other passengers and crew. During light turbulence, service must be stopped. TRUE or FALSE ------ CORRECT ANSWER---------------FALSE.
- relive hot beverage, until seat belt sign is switched off During moderate turbulence, service must be stopped. TRUE or FALSE ---- --CORRECT ANSWER---------------TRUE. During severe turbulence, service must continued but hot beverage must be removed. TRUE or FALSE ------CORRECT ANSWER--------------- FALSE. What's a slow depressurization? ------CORRECT ANSWER---------------the system might be felt gradually and cabin crew have advance warning so they can prepared. What's a rapid depressurisation? ------CORRECT ANSWER---------------will happen unexpectedly. Serious problem. May be caused by a window failure If passenger advises they have spare lithium batteries in their checked baggage, cabin crew must : ------CORRECT ANSWER----------------advise ground personnel
- advice PIC
- complete appropriate forms What's a rapid deplanement? ------CORRECT ANSWER--------------- passengers should deplane quickly by using ground equipment. evacuation is not required.
The "Airplane" mode should be "on" during take-off, during flight, and landing. TRUE or FALSE ------CORRECT ANSWER---------------FALSE. should be on "airplane" mode for ALL phases of the flight You must remove identifiable items such as logo, wings, buttons, etc on your uniform. As soon when you enter the aircraft. TRUE or FALSE ------ CORRECT ANSWER---------------FALSE. you must remove them only when you take off your hole uniform. Slide or slide-raft malfunction on LAND : can cabin crew use partly or non- inflated slides? ------CORRECT ANSWER---------------YES. Slide or slide-raft malfunction in WATER : can cabin crew use deflated or partly deflated slide? ------CORRECT ANSWER---------------NO. There is 3 electrical outlet types aboard the aircraft, what are they called? -- ----CORRECT ANSWER----------------lavatory electrical outlets
- cabin electrical outlets
- seat-mounted electrical outlets + USB ports Can I plug my phone charger while I go to the bathroom in the lavatory electrical outlet? ------CORRECT ANSWER---------------NO. exclusively reserve for the use of electrical razors. Tampering with a smoke detector is a criminal offense. TRUE or FALSE ---- --CORRECT ANSWER---------------TRUE.
What would be the announcement from the PIC for a post- depressurization? ------CORRECT ANSWER---------------"In-charge flight attendant report to the flight deck" A circuit breaker that base tripped will have a white rim showing at it's base. Should you, as a cabin crew, just push the white rim back? ------ CORRECT ANSWER---------------NO. never. advice the PIC before and he will instruct you with what to do. What is critical for survival when onboard fire, smoke or fumes is suspected or observed? ------CORRECT ANSWER---------------early detection and prompt response. What must cabin crew do if a prohibited item is found in-flight? ------ CORRECT ANSWER---------------cabin crew must confiscate the item and secure it so that it is inaccessible to passengers. Ex: flight deck. If the passenger has calmed down and is now aware of the rules concerning a prohibited item on-board can you give it back to him? With the condition of checking on him every 15min. ------CORRECT ANSWER-------- -------NO. under no circumstances. When planning for survival, cabin crew plan around four required element of survival. What are they? ------CORRECT ANSWER---------------Protection Location Acquisition Navigation
What announcement would be made when urgent communication need to be made from flight deck to cabin crew? ------CORRECT ANSWER----------- ----"In-charge flight attendant report to flight deck." What announcement would be made to Cabin crew to cabin crew urgent communication is required? ------CORRECT ANSWER---------------"Cabin crew, stand-by for interphone call" What is the 5 second rule? ------CORRECT ANSWER---------------Indicated that the flight deck door has been open too long and that it should be closed immediately. What is Door! Door! Door! for? ------CORRECT ANSWER---------------if there is an attempt to breach the flight deck by a non-cew member. One of the crew member will shout those commands. What does "Emergency station, Emergency station" means? ------ CORRECT ANSWER---------------landing in approx 2 min. Make a final check around the cabin and direct yourself at your assignated jumpseat and sit down + silent review. What does "Brace for landing, Brace for landing" means? ------CORRECT ANSWER---------------landing in approx 30 sec. You are already fasten at you jumpseat and start shouting commands. What would you yell if someone tries to access the flight deck and the door is open? ------CORRECT ANSWER---------------Door! Door! Door!
What would you if there's excessive smoke in the cabin? ------CORRECT ANSWER---------------- Avoid opening the flight deck door unnecessarily
- Advise passengers to cover mouth and nose with clothes and take shallow breaths
- Don protective breathing equipment What PA announcement would you make if someone tries to enter the flight deck? ------CORRECT ANSWER---------------Level 4! Level 4! T or F - The briefing for the oxygen mask can be done prior to reaching 30,000 ft. if sufficient time is provided before take off. ------CORRECT ANSWER---------------False - It must be done prior to reaching 25,000 ft. What 4 briefings must you do prior to take off? ------CORRECT ANSWER--- ------------- Flight Crew Briefings
- Cabin Crew Briefings
- Passenger Safety Briefings
- SPAT Safety Briefings T or F - FAM should tell precedence over MEL. ------CORRECT ANSWER-- -------------False - MEL takes precedence over FAM. What should you do when there's a pressure leak? ------CORRECT ANSWER---------------5.5.
- Advise the Flight Crew
- Remove adjacent passengers
- Stay clear of area until advised by PIC
What does it mean when you hear "Level 4! Level 4!" on the PA? ------ CORRECT ANSWER---------------- Security threat into the flight deck
- Attempt to gain control of the aircraft What does it mean when the PIC says, "Flight Attendants, secure the cabin. Passengers take your seats."? ------CORRECT ANSWER--------------- 5.5. Slow depressurization What should you do during rapid depressurization? ------CORRECT ANSWER---------------- Put on drop-down mask as soon as they drop
- Sit in nearest seat and fasten seatbelt
- Sit on floor and hold on to seat/galley structure if necessary. T or F - If the code to the Flight Deck is entered without prior attempt to contact the PIC, it is assumed that an unauthorized person is attempting to break in and access will be denied. ------CORRECT ANSWER--------------- True What should you do when the PIC says "Brace for landing! Brace for landing!"? ------CORRECT ANSWER---------------Assume bracing position and yell shouted commands What should you do if a foreign object is found in food? ------CORRECT ANSWER---------------- Complete/submit appropriate paperwork
- Retain the foreign object/sample of suspected contaminated food in an airsickness bag
- Submit the airsickness bag to Air Canada Customer Service Manager, an Air Canada rep, or a local caterer upon arrival What are acceptable devices during all phases of flight? ------CORRECT ANSWER---------------2.14.6.
- Audio/video recorders/devices
- Bluetooth/wireless headsets
- Calculators
- Cameras, digital, video
- Medical devices (eg. hearing aids, heart pacemakers)
- Medical equipment/personal life support systems What are prohibited devices? ------CORRECT ANSWER--------------- 2.14.6.
- Radio transmitters
- Radio controlled toys
- Printers
- Laser pointers What are the 3 D's that indicate what you can't leave in your checked bag? ------CORRECT ANSWER---------------Drugs, Documents, Devices What "Cabin Secured" mean? ------CORRECT ANSWER--------------- 2.10.7. Verbal signal to PIC prior to aircraft movement, provided the following are completed:
- All cabin baggage stowed in approved stowage areas
- SPAT, overwing window, unmanned door/exit, emergency exit briefings
- Passengers seated, cabins/galleys secured for TTL
What do you do if someone brings a piñata on board? ------CORRECT ANSWER---------------Make the passenger go to the gate agent to get the piñata sealed in a bag At what level do we give the warning card? ------CORRECT ANSWER------- --------Level 2 - 3.6.1. What's the difference between clear zone and lockdown? ------CORRECT ANSWER---------------3.6.1. Clear zone - Area in front of the flight deck door must remain free; blocked by cart/Cabin Crew Lockdown - Suspension of traffic between passenger cabin and flight deck door When should you initiate clear zone? ------CORRECT ANSWER--------------- Level 2 When should you initiate lockdown? ------CORRECT ANSWER--------------- Levels 3 and 4 What is the Least Risk Bomb Location? ------CORRECT ANSWER------------ ---Area that would cause least damage to the aircraft Where is the Least Risk Bomb Location? ------CORRECT ANSWER---------- -----Centre of the RH aft cabin door for all aircrafts
What would indicate a pressure leak? ------CORRECT ANSWER--------------
- 5.5.1 - Hissing or squealing sound from window/door/exit Can the captain leave the Flight Deck to check on the wings after de-icing? ------CORRECT ANSWER---------------Yes - 2.10.6. If there's urgent communication required between the PIC and In-Charge, what would the PIC say in the PA? ------CORRECT ANSWER--------------- 5.7.1- 3 In-Charge report to-call the Flight Deck. Why and when would the PIC elect to dump fuel? ------CORRECT ANSWER---------------5.7. To reduce aircraft weight prior to landing Which steps in the PELC would you follow for emergency landing with insufficient time? ------CORRECT ANSWER---------------Steps 1, 2, 11 What are the three types of landings? ------CORRECT ANSWER--------------
- Normal, abnormal & emergency To turn off the oven warmer, and coffee maker, do you do it on the CMS Panel? ------CORRECT ANSWER---------------No, you do it on the specific machine
In an evacuation, when will you use the steps of SHARK? ------CORRECT ANSWER---------------When a door/exit is blocked or unusable At what level of turbulence does service stop? ------CORRECT ANSWER--- ------------Full service stops at moderate but hot beverage stops right away at light In a rejected take off where the plane veers off the runway, what should cabin crew do? ------CORRECT ANSWER---------------Begin shouted commands T or F - If you find an unidentified object, you must immediately remove it from the cabin. ------CORRECT ANSWER---------------False - You should not attempt to move it. What do you do when the in-charge becomes incapacitated? ------ CORRECT ANSWER---------------- Administer first aid
- Replace the in-change with another cabin crew member in the order of priority/ seniority What are the three types of hijackers? ------CORRECT ANSWER--------------
- 3.6. Goal-oriented criminals (incl. refugees), terrorists, and mentally disturbed What are the proponents of a bomb? ------CORRECT ANSWER--------------- detonator, power source, explosive charge
Who decides what charges are laid against passengers? ------CORRECT ANSWER---------------The authorities in the country the plane lands in Are cabin crew allowed to initiate an evacuation? ------CORRECT ANSWER---------------Yes, they are but the PIC must be informed first What are the two types of emergencies on the PELC? ------CORRECT ANSWER---------------Prepared and unprepared T or F - The plane is able to depart with ice or debris on the wings of the plane if it is not severe. ------CORRECT ANSWER---------------False - The plane should NEVER depart with any ice or debris on its wings. In a quick prep, what should the In-Charge and cabin crew do? ------ CORRECT ANSWER---------------As the I/C reads announcements, cabin crew must secure the cabin and sit in their jumpseats Who decides where passengers sit if there is an inoperative door? ------ CORRECT ANSWER---------------PIC If there is excessive smoke in the cabin, what do you do? ------CORRECT ANSWER---------------Don an oxygen mask, get passengers to bend over breath through their shirts, avoid opening the flight deck door
During a lighting advisory alert, why are cabin crew required to open the cabin door? ------CORRECT ANSWER---------------Ground personnel would be at risk of electrical shock from lighting and are unable to open it T or F - Cabin Crew must verbally confirm with passengers seated at unmanned exits that they understand the briefing and are capable and willing to take on this responsibility. ------CORRECT ANSWER--------------- True - 2.8.3. When can Cabin Crew use their personal electronic devices (PEDs)? ------ CORRECT ANSWER---------------2.14.6. For the completion of any operational functions such as:
- Referencing regulatory manuals/company documents
- Logging cabin defects
- Completing eReports
- Assisting customers while adhering to regulatory requirements What is the role of In-Flight Security Officers (IFSO)? ------CORRECT ANSWER---------------3.5. To prevent the aircraft from being taken over by any unauthorized person(s). What are the four levels of interference? ------CORRECT ANSWER----------- ----Minor, Moderate, Serious, Flight Deck What pre-flight checks should be made for the PA system? ------CORRECT ANSWER---------------- Functional
- Audible in all areas (cabins, lavs, jumpseats, some crew rest areas)
What are the pre-flight checks for the Interphone handsets? ------ CORRECT ANSWER---------------- Functional Who should Cabin Crew contact if they are to use the Aircraft Medical Kit (AMK)? ------CORRECT ANSWER---------------Medlink What should Cabin Crew do before initiating a rapid deplanement? ------ CORRECT ANSWER---------------- Advise PIC (if possible)
- Ensure ground equipment (bridge/stairs) is attached
- Initiate evacuation if no ground equipment is attached At which step of the PELC should Cabin Crew don their life vests during a prepared emergency landing? ------CORRECT ANSWER---------------Step 7 In flight, what can be poured down the sink? ------CORRECT ANSWER------ ---------2.12.3. Only water T or F - The only time liquids can be poured into galley or lavatory sinks is when the aircraft is on the ground. ------CORRECT ANSWER--------------- False - NO liquids can be poured into the sinks on the ground. T or F - Cabin Crew can use personal electronic devices (PEDs) during TTL for the completion of any operational functions. ------CORRECT ANSWER---------------False - 2.14.6.
