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✅ SDSU MIS 180 Exam 1 | 100% Correct Answers | Verified Latest 2025/2026 Version, Exams of Information Systems

Master your SDSU MIS 180 Exam 1 with 100% verified answers covering facts, core drivers of the information age, and the meaning of the information age. Essential for students aiming to excel in Management Information Systems in 2025/2026. Português: Guia com respostas completas para o exame MIS 180 da SDSU sobre era da informação. Español: Guía con respuestas completas para el examen MIS 180 de SDSU sobre era de la información. Italiano: Guida con risposte complete per l’esame MIS 180 di SDSU sull’era dell’informazione. Tags: SDSU, MIS 180, management information systems, information age, data, business intelligence, 2025 exam

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Available from 06/08/2025

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SDSU - MIS 180 Exam 1 | 100% Correct |
Verified | Version
What is a fact? - ✔✔the confirmation or validation of an event or object
What are the core drivers of the information age? - ✔✔
1. data
2. information
3. business intelligence
4. knowledge
What is the information age? - ✔✔the present time, during which infinite quantities of facts are widely
available to anyone who can use a computer
What is data? - ✔✔the raw facts that describe the characteristics of an even or object
What is information? - ✔✔data converted into meaningful and useful context
What is business intelligence (BI)? - ✔✔information collected from multiple sources such as suppliers,
customers, competitors, partners, and industries that analyzes patterns, trends, and relationships for
strategic decision making
What is knowledge? - ✔✔the skills, experience, and expertise, coupled with information and
intelligence, that creates a person's intellectual resources
What are knowledge workers? - ✔✔individuals valued for their ability to interpret and analyze
information
What is systems thinking? - ✔✔A way of monitoring the entire system by viewing multiple inputs being
processed or transformed to produce outputs while continuously gathering feedback on each part
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SDSU - MIS 180 Exam 1 | 100% Correct |

Verified | Version

What is a fact? - ✔✔the confirmation or validation of an event or object What are the core drivers of the information age? - ✔✔

  1. data
  2. information
  3. business intelligence
  4. knowledge What is the information age? - ✔✔the present time, during which infinite quantities of facts are widely available to anyone who can use a computer What is data? - ✔✔the raw facts that describe the characteristics of an even or object What is information? - ✔✔data converted into meaningful and useful context What is business intelligence (BI)? - ✔✔information collected from multiple sources such as suppliers, customers, competitors, partners, and industries that analyzes patterns, trends, and relationships for strategic decision making What is knowledge? - ✔✔the skills, experience, and expertise, coupled with information and intelligence, that creates a person's intellectual resources What are knowledge workers? - ✔✔individuals valued for their ability to interpret and analyze information What is systems thinking? - ✔✔A way of monitoring the entire system by viewing multiple inputs being processed or transformed to produce outputs while continuously gathering feedback on each part

What is feedback? - ✔✔information that returns to its original transmitter (input, transform, or output) and modifies the transmitter's actions What are management information systems (MIS)? - ✔✔A business function, like accounting and human resources, which moves information about people, products, and processes across the company to facilitate decision-making and problem-solving chief Information Officer (CIO) - ✔✔responsible for overseeing all uses of MIS and ensuring that MIS strategically aligns with business goals and objectives chief knowledge officer (CKO) - ✔✔responsible for collecting, maintaining, and distributing company knowledge chief privacy officer (CPO) - ✔✔responsible for ensuring the ethical and legal use of information within a company chief security officer (CSO) - ✔✔responsible for ensuring the security of business systems and developing strategies and safeguards against attacks by hackers and viruses chief technology officer (CTO) - ✔✔responsible for ensuring the speed, accuracy, availability, and reliability of the MIS What is a business strategy? - ✔✔A leadership plan that achieves a specific set of goals or objectives such as:

  • developing new products or services
  • entering new markets
  • increasing customer loyalty
  • attracting new customers
  • increasing sales
  • decreasing costs

What factors are used to appraise supplier power? - ✔✔- number of suppliers

  • size of suppliers
  • uniqueness of services
  • availability of substitute products How can the supplier influence the industry if supplier power is high? - ✔✔- charging higher prices
  • limiting quality or services
  • shifting costs to industry participants When is the threat of substitute products or services high vs. low? - ✔✔high when there are many alternatives to a product or service and low when there are few alternatives from which to choose When is the threat of new entrants high vs. low? - ✔✔High when it is easy for new competitors to enter a market and low when there are significant entry barriers What is an entry barrier? - ✔✔A feature of a product or service that customers have come to expect and entering competitors must offer the same for survival When is rivalry among existing competitors high vs. low? - ✔✔High when competition is fierce in a market and low when competitors are more complacent What is product differentiation? - ✔✔Occurs when a company develops unique differences in its products or services with the intent to influence demand What are the three generic business strategies for entering a new market? - ✔✔1. broad cost leadership
  1. broad differentiation
  2. focused strategy

What is the business process? - ✔✔A standardized set of activities that accomplish a specific task, such as a specific process What is the value chain analysis? - ✔✔Views a firm as a series of business processes that each add value to the product or service What are primary value activities? - ✔✔- inbound logistics

  • operations
  • outbound logistics
  • marketing and sales
  • service What are support value activities? - ✔✔- firm infrastructure
  • human resource management
  • technology development
  • procurement What are some managerial decision-making challenges? - ✔✔- managers need to analyze large amounts of information
  • managers must make decisions quickly
  • managers must apply sophisticated analysis techniques to make strategic decisions What is the Six-Step Decision-Making Process? - ✔✔1. Problem identification
  1. Data collection
  2. Solution Generation
  3. Solution Test
  4. Solution Selection
  5. Solution implementation

What are key performance indicators (KPIs)? - ✔✔The quantifiable metrics a company uses to evaluate progress toward critical success factors

  • turnover rates of employees
  • percentage of help desk calls answered in the first minute
  • number of product returns
  • number of new customers
  • average customer spending What is market share? - ✔✔The portion of the market that a firm captures (external KPI) What is return on investment (ROI)? - ✔✔Indicates the earning power of a project (internal KPI) Efficiency MIS metrics - ✔✔Measure the performance of MIS itself, such as throughput, transaction speed, and system availability Effectiveness MIS metrics - ✔✔Measures the impact MIS has on business processes and activities, including customer satisfaction and customer conversation rates What are benchmarks? - ✔✔Baseline values the system seeks to attain What is benchmarking? - ✔✔A process of continuously measuring system results, comparing those results to optimal system performance (benchmark values), and identifying steps and procedures to improve system performance What is transactional information? - ✔✔all the information contained within a single business process or unit of work, and its primary purpose is to support the performance of daily operational or structure decisions Online transaction processing (OLTP) - ✔✔Capturing of transaction and event information (DATA) using technology to process, store, and update

Transaction processing system (TPS) - ✔✔Basic business system that serves the operational level and assists in making structured decisions What are source documents? - ✔✔the original transaction record What is analytical information? - ✔✔encompasses all organizational information, and its primary purpose is to support the performance of managerial analysis or semistructured decisions Online analytical processing (OLAP) - ✔✔the manipulation of information to create business intelligence in support of strategic decision making Decision support systems (DSSs) - ✔✔Models information to support managers and business professionals during the decision-making process What are the four quantitative models used by DSSs? - ✔✔1. What-if anlysis

  1. Sensitivity analysis
  2. Goal-seeking analysis
  3. Optimization analysis Executive information system (EIS) - ✔✔A specialized DSS that supports senior level executives within the organization
  • Granularity
  • Visualization
  • Digital dashboard What capabilities do digital dashboards offer? - ✔✔1. consolidation (aggregation of data from simple roll-ups to complex groupings of interrelated information)
  1. drill-down (opposite of consolidation)
  2. slice-and-dice (information from different perspectives)

Customer-facing processes - ✔✔Results in a product or service that is received by an organization's external customer

  • fulfilling orders
  • communicating with customers
  • sending out bills and marketing information Business-facing processes - ✔✔Invisible to the external customer but essential to the effective management of the business
  • goal setting
  • day-to-day planning
  • giving performance feedback and rewards
  • allocating resources Business process modeling (mapping) - ✔✔The activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities, in a structured sequence Business process model - ✔✔A graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint As-Is process models - ✔✔represent the current state of the operation that has been mapped, without any specific improvements or changes to existing processes To-Be process models - ✔✔show the results of applying change improvement opportunities to the current (As-Is) process model Workflow - ✔✔Includes the tasks, activities, and responsibilities required to execute each step in a business process Business process improvement - ✔✔Attempts to understand and measure the current process and make performance improvements accordingly

automation - ✔✔The process of computerizing manual tasks to improve operational business processes steamlining - ✔✔Improves business process efficiencies by simplifying or eliminating unnecessary steps bottlenecks - ✔✔Occur when resources reach full capacity and cannot handle any additional demands redundancy - ✔✔Occurs when a task or activity is unnecessarily repeated Business process reengineering (BPR) - ✔✔Analysis and redesign of workflow within and between enterprises Business process management (BPM) - ✔✔Focuses on evaluating and improving processes that include both person-to-person workflow and system-to-system communications Digital Darwinism - ✔✔Implies that organizations which cannot adapt to the new demands placed on them for surviving in the information age are doomed to extinction Disruptive technology - ✔✔a new product that alters the marketplace replacing the need for previous technologies Sustaining technology - ✔✔Produces an improved product customers are eager to buy Ecommerce - ✔✔Buying and selling of goods and services over the Internet Ebusiness - ✔✔Includes ecommerce along with all activities related to internal and external business operations mass customization - ✔✔The ability of an organization to tailor its products or services to the customers' specifications