Docsity
Log inSign up
Docsity
Prepare for your exams
Prepare for your exams

Study with the several resources on Docsity

Earn points to download
Earn points to download

Earn points by helping other students or get them with a premium plan

Guidelines and tips
Guidelines and tips
Sell on Docsity
Sell on Docsity
Log inSign up

Prepare for your exams

Study with the several resources on Docsity

Find documents

Prepare for your exams with the study notes shared by other students like you on Docsity

Search Store documents

The best documents sold by students who completed their studies

Search through all study resources
Docsity AINEW

Summarize your documents, ask them questions, convert them into quizzes and concept maps

Explore questions

Clear up your doubts by reading the answers to questions asked by your fellow students

Earn points to download

Earn points by helping other students or get them with a premium plan

Share documents
download point icon20 Points

For each uploaded document

Answer questions
download point icon5 Points

For each given answer (max 1 per day)

All the ways to get free points
Get points immediately

Choose a premium plan with all the points you need

Study Opportunities

Choose your next study program

Get in touch with the best universities in the world. Search through thousands of universities and official partners

Community

Ask the community

Ask the community for help and clear up your study doubts

University Rankings

Discover the best universities in your country according to Docsity users

Free resources

Our save-the-student-ebooks!

Download our free guides on studying techniques, anxiety management strategies, and thesis advice from Docsity tutors

From our blog

Exams and Study
Go to the blog

✅ SDSU MIS 180 Exam 1 | 100% Correct Answers | Verified Latest 2025/2026 Version, Exams of Information Systems

San Diego State University (SDSU)Information Systems

Master your SDSU MIS 180 Exam 1 with 100% verified answers covering facts, core drivers of the information age, and the meaning of the information age. Essential for students aiming to excel in Management Information Systems in 2025/2026. Português: Guia com respostas completas para o exame MIS 180 da SDSU sobre era da informação. Español: Guía con respuestas completas para el examen MIS 180 de SDSU sobre era de la información. Italiano: Guida con risposte complete per l’esame MIS 180 di SDSU sull’era dell’informazione. Tags: SDSU, MIS 180, management information systems, information age, data, business intelligence, 2025 exam

Typology: Exams

2024/2025

Available from 06/08/2025

GlobalStudyVault
GlobalStudyVault 🇺🇸

574 documents

1 / 12

Toggle sidebar

This page cannot be seen from the preview

Don't miss anything!

bg1
SDSU - MIS 180 Exam 1 | 100% Correct |
Verified | Version
What is a fact? - ✔✔the confirmation or validation of an event or object
What are the core drivers of the information age? - ✔✔
1. data
2. information
3. business intelligence
4. knowledge
What is the information age? - ✔✔the present time, during which infinite quantities of facts are widely
available to anyone who can use a computer
What is data? - ✔✔the raw facts that describe the characteristics of an even or object
What is information? - ✔✔data converted into meaningful and useful context
What is business intelligence (BI)? - ✔✔information collected from multiple sources such as suppliers,
customers, competitors, partners, and industries that analyzes patterns, trends, and relationships for
strategic decision making
What is knowledge? - ✔✔the skills, experience, and expertise, coupled with information and
intelligence, that creates a person's intellectual resources
What are knowledge workers? - ✔✔individuals valued for their ability to interpret and analyze
information
What is systems thinking? - ✔✔A way of monitoring the entire system by viewing multiple inputs being
processed or transformed to produce outputs while continuously gathering feedback on each part
1
pf3
pf4
pf5
pf8
pf9
pfa

Partial preview of the text

Download ✅ SDSU MIS 180 Exam 1 | 100% Correct Answers | Verified Latest 2025/2026 Version and more Exams Information Systems in PDF only on Docsity!

SDSU - MIS 180 Exam 1 | 100% Correct |

Verified | Version

What is a fact? - ✔✔the confirmation or validation of an event or object What are the core drivers of the information age? - ✔✔

  1. data
  2. information
  3. business intelligence
  4. knowledge What is the information age? - ✔✔the present time, during which infinite quantities of facts are widely available to anyone who can use a computer What is data? - ✔✔the raw facts that describe the characteristics of an even or object What is information? - ✔✔data converted into meaningful and useful context What is business intelligence (BI)? - ✔✔information collected from multiple sources such as suppliers, customers, competitors, partners, and industries that analyzes patterns, trends, and relationships for strategic decision making What is knowledge? - ✔✔the skills, experience, and expertise, coupled with information and intelligence, that creates a person's intellectual resources What are knowledge workers? - ✔✔individuals valued for their ability to interpret and analyze information What is systems thinking? - ✔✔A way of monitoring the entire system by viewing multiple inputs being processed or transformed to produce outputs while continuously gathering feedback on each part

What is feedback? - ✔✔information that returns to its original transmitter (input, transform, or output) and modifies the transmitter's actions What are management information systems (MIS)? - ✔✔A business function, like accounting and human resources, which moves information about people, products, and processes across the company to facilitate decision-making and problem-solving chief Information Officer (CIO) - ✔✔responsible for overseeing all uses of MIS and ensuring that MIS strategically aligns with business goals and objectives chief knowledge officer (CKO) - ✔✔responsible for collecting, maintaining, and distributing company knowledge chief privacy officer (CPO) - ✔✔responsible for ensuring the ethical and legal use of information within a company chief security officer (CSO) - ✔✔responsible for ensuring the security of business systems and developing strategies and safeguards against attacks by hackers and viruses chief technology officer (CTO) - ✔✔responsible for ensuring the speed, accuracy, availability, and reliability of the MIS What is a business strategy? - ✔✔A leadership plan that achieves a specific set of goals or objectives such as:

  • developing new products or services
  • entering new markets
  • increasing customer loyalty
  • attracting new customers
  • increasing sales
  • decreasing costs

What factors are used to appraise supplier power? - ✔✔- number of suppliers

  • size of suppliers
  • uniqueness of services
  • availability of substitute products How can the supplier influence the industry if supplier power is high? - ✔✔- charging higher prices
  • limiting quality or services
  • shifting costs to industry participants When is the threat of substitute products or services high vs. low? - ✔✔high when there are many alternatives to a product or service and low when there are few alternatives from which to choose When is the threat of new entrants high vs. low? - ✔✔High when it is easy for new competitors to enter a market and low when there are significant entry barriers What is an entry barrier? - ✔✔A feature of a product or service that customers have come to expect and entering competitors must offer the same for survival When is rivalry among existing competitors high vs. low? - ✔✔High when competition is fierce in a market and low when competitors are more complacent What is product differentiation? - ✔✔Occurs when a company develops unique differences in its products or services with the intent to influence demand What are the three generic business strategies for entering a new market? - ✔✔1. broad cost leadership
  1. broad differentiation
  2. focused strategy

What is the business process? - ✔✔A standardized set of activities that accomplish a specific task, such as a specific process What is the value chain analysis? - ✔✔Views a firm as a series of business processes that each add value to the product or service What are primary value activities? - ✔✔- inbound logistics

  • operations
  • outbound logistics
  • marketing and sales
  • service What are support value activities? - ✔✔- firm infrastructure
  • human resource management
  • technology development
  • procurement What are some managerial decision-making challenges? - ✔✔- managers need to analyze large amounts of information
  • managers must make decisions quickly
  • managers must apply sophisticated analysis techniques to make strategic decisions What is the Six-Step Decision-Making Process? - ✔✔1. Problem identification
  1. Data collection
  2. Solution Generation
  3. Solution Test
  4. Solution Selection
  5. Solution implementation

What are key performance indicators (KPIs)? - ✔✔The quantifiable metrics a company uses to evaluate progress toward critical success factors

  • turnover rates of employees
  • percentage of help desk calls answered in the first minute
  • number of product returns
  • number of new customers
  • average customer spending What is market share? - ✔✔The portion of the market that a firm captures (external KPI) What is return on investment (ROI)? - ✔✔Indicates the earning power of a project (internal KPI) Efficiency MIS metrics - ✔✔Measure the performance of MIS itself, such as throughput, transaction speed, and system availability Effectiveness MIS metrics - ✔✔Measures the impact MIS has on business processes and activities, including customer satisfaction and customer conversation rates What are benchmarks? - ✔✔Baseline values the system seeks to attain What is benchmarking? - ✔✔A process of continuously measuring system results, comparing those results to optimal system performance (benchmark values), and identifying steps and procedures to improve system performance What is transactional information? - ✔✔all the information contained within a single business process or unit of work, and its primary purpose is to support the performance of daily operational or structure decisions Online transaction processing (OLTP) - ✔✔Capturing of transaction and event information (DATA) using technology to process, store, and update

Transaction processing system (TPS) - ✔✔Basic business system that serves the operational level and assists in making structured decisions What are source documents? - ✔✔the original transaction record What is analytical information? - ✔✔encompasses all organizational information, and its primary purpose is to support the performance of managerial analysis or semistructured decisions Online analytical processing (OLAP) - ✔✔the manipulation of information to create business intelligence in support of strategic decision making Decision support systems (DSSs) - ✔✔Models information to support managers and business professionals during the decision-making process What are the four quantitative models used by DSSs? - ✔✔1. What-if anlysis

  1. Sensitivity analysis
  2. Goal-seeking analysis
  3. Optimization analysis Executive information system (EIS) - ✔✔A specialized DSS that supports senior level executives within the organization
  • Granularity
  • Visualization
  • Digital dashboard What capabilities do digital dashboards offer? - ✔✔1. consolidation (aggregation of data from simple roll-ups to complex groupings of interrelated information)
  1. drill-down (opposite of consolidation)
  2. slice-and-dice (information from different perspectives)

Customer-facing processes - ✔✔Results in a product or service that is received by an organization's external customer

  • fulfilling orders
  • communicating with customers
  • sending out bills and marketing information Business-facing processes - ✔✔Invisible to the external customer but essential to the effective management of the business
  • goal setting
  • day-to-day planning
  • giving performance feedback and rewards
  • allocating resources Business process modeling (mapping) - ✔✔The activity of creating a detailed flow chart or process map of a work process showing its inputs, tasks, and activities, in a structured sequence Business process model - ✔✔A graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint As-Is process models - ✔✔represent the current state of the operation that has been mapped, without any specific improvements or changes to existing processes To-Be process models - ✔✔show the results of applying change improvement opportunities to the current (As-Is) process model Workflow - ✔✔Includes the tasks, activities, and responsibilities required to execute each step in a business process Business process improvement - ✔✔Attempts to understand and measure the current process and make performance improvements accordingly

automation - ✔✔The process of computerizing manual tasks to improve operational business processes steamlining - ✔✔Improves business process efficiencies by simplifying or eliminating unnecessary steps bottlenecks - ✔✔Occur when resources reach full capacity and cannot handle any additional demands redundancy - ✔✔Occurs when a task or activity is unnecessarily repeated Business process reengineering (BPR) - ✔✔Analysis and redesign of workflow within and between enterprises Business process management (BPM) - ✔✔Focuses on evaluating and improving processes that include both person-to-person workflow and system-to-system communications Digital Darwinism - ✔✔Implies that organizations which cannot adapt to the new demands placed on them for surviving in the information age are doomed to extinction Disruptive technology - ✔✔a new product that alters the marketplace replacing the need for previous technologies Sustaining technology - ✔✔Produces an improved product customers are eager to buy Ecommerce - ✔✔Buying and selling of goods and services over the Internet Ebusiness - ✔✔Includes ecommerce along with all activities related to internal and external business operations mass customization - ✔✔The ability of an organization to tailor its products or services to the customers' specifications