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SCM 300 Exam Guide: Corporate Social Responsibility and Supply Chain Management, Exams of Computer Science

University of Southern Mississippi (USM)Computer Science

A comprehensive guide to the concepts of corporate social responsibility (csr) and its integration within supply chain management (scm). It explores key aspects of csr, including ethical considerations, sustainability practices, and the challenges of implementing socially responsible initiatives. The document also delves into the relationship between business processes and supply chains, highlighting the importance of well-defined processes for effective scm. It includes numerous examples and case studies, particularly focusing on starbucks' café practices, to illustrate real-world applications of csr principles in scm.

Typology: Exams

2024/2025

Available from 12/22/2024

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SCM 300 EXAM Guide 3 ASU Exam
Latest Version with A+ Answers.
1. The 3 Parts of Corporate Social Responsibility (CSR) - Correct:
✔✔- legal and ethical, serves and community/society,
environmental sustainability.
2. Reasons to be Socially Responsible: - Correct: ✔✔- Avoid legal
issues, government regulation, and fines,
- Responsibility as a global/local citizen,
- Business risks - political, resource shortage, population
growth, climate change
- Business opportunities - increased profits, lower costs?
Maintain business operations? Develop socially responsible
competitive weapons
3. Links between SCM and SR - Correct: ✔✔- How SCM can help
companies become more socially responsible
Eliminate waste
Legal and Ethical Business practices
Improve quality of life
4. Challenges of being SR - What's the right thing to do?
- Monitoring supply chain partners (and yourself)
- Tracking outcomes across the SC
- How supply chains can be socially irresponsible
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Download SCM 300 Exam Guide: Corporate Social Responsibility and Supply Chain Management and more Exams Computer Science in PDF only on Docsity!

SCM 300 EXAM Guide 3 ASU Exam

Latest Version with A+ Answers.

  1. The 3 Parts of Corporate Social Responsibility (CSR) - Correct: ✔✔- legal and ethical, serves and community/society, environmental sustainability.
  2. Reasons to be Socially Responsible: - Correct: ✔✔- Avoid legal issues, government regulation, and fines, - Responsibility as a global/local citizen, - Business risks - political, resource shortage, population growth, climate change - Business opportunities - increased profits, lower costs? Maintain business operations? Develop socially responsible competitive weapons
  3. Links between SCM and SR - Correct: ✔✔- How SCM can help companies become more socially responsible  Eliminate waste  Legal and Ethical Business practices  Improve quality of life
  4. Challenges of being SR - What's the right thing to do?
    • Monitoring supply chain partners (and yourself)
    • Tracking outcomes across the SC
    • How supply chains can be socially irresponsible

 Customer related issues  Business partner related issues - Buyers and Suppliers  Labor related issues  Culture related issues  Country and community related issues  Environment related issues

  1. Ethical Issues in SCM - Correct: ✔✔
    • Obey laws
    • Choosing ethical business partners
    • Do not bully SC partners or employees
    • Conflicts of interest
    • Protect the environment, workers, and consumers
    • Breaches in intellectual property, consumer, and employee
    • Personal data, and confidential business information
  2. Legal and Ethical Supply Chains - Issues and examples - Correct: ✔✔- Employee abuse - if your suppliers' employees are being abused, what should your company do? (EX. Nike and Apple) - Promoting sustainability - how hard can you push your supplier to adopt sustainable business practices? - Humanitarian programs - is it ever acceptable to utilize the black market or a corrupt government as a business partner in the distribution of humanitarian aid?
  3. Humanitarian and Global Health Supply Chains - Issues and examples - Correct: ✔✔
  1. SA8000 - Correct: ✔✔- Developed by a social accountability international, SA8000 is a certification that focuses on social responsibility in the workplace that may be of value to companies present and prospective SC partners
  2. SA8000 examples - Correct: ✔✔- Examples Include: Child labor, health and safety, discrimination of any type, payment/compensation, unionization rights, forced labor, disciplinary practices, working hours, ethical management systems
  3. Sustainability - Correct: ✔✔- Bruntland Commission in 1987: sustainable development is development that meets the needs of the present without compromising the ability of future generations to meet their needs"
    • Its not easy being green!
  4. Sustainability framework (terms/concepts) - Correct: ✔✔
    • Triple Bottom Line
    • Reduce, Reuse, Recycle
    • Cradle To Grave Design
    • Cradle To Cradle Design
    • Closed Loop SC
  1. Triple Bottom Line - Correct: ✔✔companies to consider the possible economic, environmental, and social outcomes associated with business decisions.
  2. Reduce, Reuse, Recycle - Correct: ✔✔companies can conserve materials and energy, maximize the use of their resources and find new uses for items.
  3. Cradle To Grave Design - Correct: ✔✔all items were destined for landfills - no longer serving a purpose to the user.
  4. Cradle To Cradle Design - Correct: ✔✔designed parts of the items that might be repurposed once the item was no longer useful to the user.
  5. Closed Loop SC - Correct: ✔✔using C2C design, extends the same concepts to SC. Create loop of materials thought sustainable procurement, manufacturing, logistics and reverse logistics.
  6. Challenges of being sustainable - Correct: ✔✔
    • Motivating Supply Chain Partners
    • Customers Want Things That Last
    • Local Versus Global Management
    • Lack Of Understanding Or Knowledge
    • Metrics
  1. From which parts of the world is coffee sourced? Why is that a concern for Starbucks? - Correct: ✔✔ Latin America - 50% Pacific Rim - 35% East Africa - 15% All of these locations are not environmentally stable regions
  2. Describe Starbucks supply chain... - Correct: ✔✔farmers, processor, suppliers, starbucks
  3. What are CAFÉ practices and what is its purpose? What are the benefits to Starbucks? - Correct: ✔✔- Score Suppliers - Provide incentives to best suppliers
    • Farmers - Additional funds
    • Starbucks sustainable farming education programs for farmers
  4. Starbucks benefits because they get high-quality coffee beans. They keep good suppliers and relationships with them. Starbucks ensures the farmers are growing the right type of coffee beans. Business-minded, sustainability-minded, helping people that are associated with the supply chain.
  5. How does a company join CAFÉ practices? What are the requirements? What are the benefits once they join? - Correct:

✔✔- They join CAFE practices by taking a test, High score 80+ - means you get signed to a contract, suppliers get extra $$ for every pound of coffee they provide - but some of that gets sent to the farmers.

  • Requirements 80%+ on the exam.
  • The benefit to the suppliers is they would get paid more by starbucks for bringing in the right kind of coffee
  1. What is a Business Process - Correct: ✔✔- "An activity or activities that takes an input, adds value to it, and provides an output to an internal or external customer"
  • Business processes=recipes
  • Process is done multiple times and can be repeated
  1. Relationship Between Business Processes And The Supply Chain - Correct: ✔✔- Relationship To Supply Chain Management  Supply chains are made up of a series of interconnected and interdependent processes. Each process is a mini supply chain - managing inputs and outputs at a smaller scale.
  2. Importance Of Business Processes - Correct: ✔✔- Ties To Growth, Quality, Design And Improvement -
  1. Primary stages and steps in designing a business process - Correct: ✔✔
    1. Goals values and stakeholders
    2. Block diagram
    3. Establish the process scope
    4. Define the service
    5. Measurement and management considerations
    6. Primary steps detailed
    7. Develop a process map
    8. Evaluation and testing
  2. Block diagrams - Correct: ✔✔show the big picture and help process managers see and discuss an entire system - use rectangles to illustrate large business functions/processes and arrows illustrate the order these functions or processes occur
  3. Business Process Flow Chart - Correct: ✔✔uses many different symbols to help stakeholders identify numerous activities within a process.
  4. Scope - Correct: ✔✔- What are the first and last steps of the process? What are the activities that must be completed in between? Which activities and issues will not be considered in the development of this process?
  • Keep scope as small as possible, it will develop quickly, and you will need to utilize your resources appropriately
  1. When to use each flow chart symbol - Correct: ✔✔terminator, square, movement/transportation, delay in process, process, decision, inspection, connector
  2. Terminator - Correct: ✔✔oval - depicts start and end, entrance and exits to process
  3. Square - Correct: ✔✔use this for most basic tasks, operations, or simple data collection
  4. Movement or transportation - Correct: ✔✔arrow - use when people or material are in transit
  5. Delay in process - Correct: ✔✔enlarged D
  6. Process - Correct: ✔✔a square in a square - depicts an entire process, likely depicted in another flowchart
  7. Decision - Correct: ✔✔diamond - use when multiple flow paths possible. Exit arrows from diamond will show decision options

responsibilities, recommendations and implementation, measurable results either a success or failure.

  • Resume Builder - little stories about your career. what you have done, ability to get results, leadership experience. How you deal with adversity and ambiguity? good way to document your accomplishments.
  • Corporate Career - successful leaders get more responsibility, money, power. top project managers have the ability to choose products, teams. unskilled, unintelligent, and control freaks are easily exposed in the product environment.
  1. Attributes of a good consultant - Correct: ✔✔
  1. Data skills
  2. Value feedback
  3. Creativity
  4. Understands people
  5. Change agent
  6. Desire to help people
  7. Values simplicity
  1. Common consulting errors - Correct: ✔✔
  1. Making assumptions
  2. Developing solutions too soon
  3. Listening to clients prefabricated solutions
  4. Scope inflation
  5. Sticking to a dead-end scope
  6. Maintaining happiness
  1. Business Process Improvement (BPI) - Correct: ✔✔
    1. Desired state
    2. Present state
    3. Gap analysis
    4. Project scope
    5. Collect and share data, analyze
    6. Develop solutions
    7. Develop implementation plan
  2. Desired state - Correct: ✔✔Interview Client - Identify Objectives, Goals and Metrics Goals must be quantifiable. Establish a hierarchy.
  3. Present state - Correct: ✔✔Interview, Observe, and/or Collect Data Utilize the same metrics from "Step One" Process Maps and Data Inspections - Do actions and documentation match?
  4. Gap Analysis - Correct: ✔✔- Measure and compare the difference between the Desired State and Present State
  5. Scoping the project - Correct: ✔✔- There are many reasons why the present goals may not be met. Start with a small, limited
  1. What is a project - Correct: ✔✔- A unique undertaking in which resources (human, material, financial) are organized to achieve an end goal or outcome (tangible/intangible)
  2. Four steps in project management - Correct: ✔✔
    1. Define the project
    2. Establish project priorities
    3. Work breakdown structure
    4. Track project progress
  3. Project priorities triangle from lecture - Correct: ✔✔- Quality is in the center of the triangle, the tips are performance, time and cost.
  4. Objectives (provide examples) - Correct: ✔✔- Goals. Expectations or desired outcomes in the following categories  Performance and Quality - Improve the design of product  Budget - Reduce the cost of logistics by 10%  Time - Reduce delivery times by 2 days
  5. Deliverables (provide examples) - Correct: ✔✔- A description of the products and or services that should be delivered by the end of the project.  Presentation and/or Documents: Design, Process, Report, Contract

 Research (Data or Document)  Physical item or Intangible outputs (Software)

  1. Milestones (provide examples) - Correct: ✔✔- Specific events targeted as important to staying on track that will occur throughout the project. These might include start dates, end dates, decisions that will be made, expected due dates for deliverables  Date of an important decision - Choose location for Factory  Start of a new phase of project, End of a project phase - Begin electrical wiring in the home  A deadline - Date home must be completed and inspected
  2. AON Diagrams - Correct: ✔✔- Is an illustration where each circle represents a single activity in the project.  Inside the circles the activity is given a name or symbol.  Inside each circle, a number will indicate how much time is required to complete the activity.  The arrows help illustrate activity precedence.  Arrows leading into the circle/activity allow a project manager to see which activities must be completed before this activity begins.  Arrows leading out of the circle/activity allow a project manager to see which activities can begin once that activity is completed.