Download SCM 186 ch 7 Exam With Accurate Answers 100% Verified and more Exams Supply Management in PDF only on Docsity!
SCM 186 ch 7 Exam With Accurate Answers 100% Verified
A firm's process strategy is its approach to transforming resources into goods and services. - ANSWER true
Intermittent processes are organized around processes. - ANSWER true
In process-focused facilities, utilization of facilities is low. - ANSWER true
The typical full-service restaurant uses a product-focused process. - ANSWER false
Harley-Davidson, because it has so many possible combinations of products, utilizes the process strategy of mass customization. - ANSWER false
The assembly line is a classic example of a repetitive process. - ANSWER true
The tool that calculates which process has the lowest cost at any specified production volume is a crossover chart. - ANSWER true
The term focused processes refers to the quest for increased efficiency, whether in goods or services, that results from specialization. - ANSWER true
A job shop is an example of a(n): A) repetitive process. B) continuous process. C) line process. D) intermittent process.
E) specialized process. - ANSWER D) intermittent process.
Three of the four types of processes are: A) goods, services, and hybrids. B) manual, automated, and service. C) process focus, repetitive focus, and product focus. D) modular, continuous, and technological. E) input, transformation, and output. - ANSWER C) process focus, repetitive focus, and product focus.
Which of the following industries is most likely to have low equipment utilization? A) auto manufacturing B) commercial baking C) television manufacturing D) steel manufacturing E) restaurants - ANSWER E) restaurants
A product-focused process is commonly used to produce: A) high-volume, high-variety products. B) low-volume, high-variety products. C) high-volume, low-variety products. D) low-variety products at either high- or low-volume. E) high-volume products of either high- or low-variety. - ANSWER C) high-volume, low-variety products.
Which one of the following products is most likely made in a job shop environment? A) rolls of newsprint B) paper forms
B) the use of modules. C) many departments and many routings. D) the variety of outputs. E) All of the above are similarities. - ANSWER D) the variety of outputs.
Frito-Lay is to ________ focus as Harley Davidson is to ________ focus. A) process, repetitive B) product, repetitive C) repetitive, product D) process, product E) product, mass customization - ANSWER B) product, repetitive
High fixed costs and low variable costs are typical of which approach? A) product B) process C) mass customization D) repetitive E) A and C - ANSWER E) A and C
Goods made to order are typical of ________ and ________ approaches while goods made to forecast are typical of ________ and ________ approaches. A) process, mass customization; repetitive, product B) product, mass customization; repetitive, process C) product, process; repetitive, mass customization D) repetitive, product; mass customization, process E) repetitive, process; mass customization, product - ANSWER A) process, mass customization; repetitive, product
Align Technology uses a ________ approach to produce clear plastic removable aligners. A) mass customization B) product focus C) process focus D) repetitive focus E) crossover - ANSWER A) mass customization
Which of the following companies use a mass customization approach? A) Dell B) Align Technology C) Frito-Lay D) Arnold Palmer hospital E) A and B - ANSWER E) A and B
Harley Davidson: A) utilizes job shops to make each of its modules. B) uses product focused manufacturing. C) uses a large number of modules to build a small number of different bikes. D) uses work cells to feed its assembly line. E) All of the above are true. - ANSWER D) uses work cells to feed its assembly line.
Which of the following is FALSE regarding repetitive processes? A) They use modules. B) They allow easy switching from one product to the other. C) They are the classic assembly lines. D) They have more structure and less flexibility than a job shop layout. E) They include the assembly of basically all automobiles. - ANSWER B) They allow easy
C) is a valid description of a fast food sandwich. D) only applies in services. E) All but D are true. - ANSWER E) All but D are true.
Process A has fixed costs of $1000 and variable costs of $5 per unit. Process B has fixed costs of $500 and variable costs of $15 per unit. What is the crossover point between process A and process B? A) 50 units B) 200 units C) $2, D) $5, E) $9,500 - ANSWER A) 50 units
Process X has fixed costs of $10,000 and variable costs of $2.40 per unit. Process Y has fixed costs of $9,000 and variable costs of $2.25 per unit. Which of the following statements is TRUE? A) The crossover point is approximately 6667 units. B) It is impossible for one process to have both of its costs lower than those of another process. C) Process Y is cheaper than process X at all volumes. D) Process X should be selected for very large production volumes. E) Process X is more profitable than process Y and should be selected. - ANSWER A) The crossover point is approximately 6667 units.
The crossover point is that production quantity where: A) variable costs of one process equal the variable costs of another process. B) fixed costs of a process are equal to its variable costs. C) total costs equal total revenues for a process. D) total costs for one process equal total costs for another process.
E) the process no longer loses money. - ANSWER D) total costs for one process equal total costs for another process.
Product focused processes: A) allow more customization, but are not very efficient. B) are desirable because resource needs increase slowly with the complexity of a process. C) are processes that are specialized for relatively few products or customer groups. D) apply only to service firms, not to manufacturers. E) are profitable because customers demand flexibility, not specialization. - ANSWER C) are processes that are specialized for relatively few products or customer groups.
An organization's approach to transforming resources into goods and services is called its ________. - ANSWER process strategy
The process strategy that is organized around processes to facilitate low-volume, high-variety processes is called a(n) ________. - ANSWER process focus
________ is a process strategy based on a product-oriented production process that uses modules. - ANSWER Repetitive focus
________ is a rapid, low-cost production process that caters to constantly changing unique customer desires. - ANSWER Mass customization
________ represent an organization's attempt to gain increased efficiency through specialization, which can include, for example, concentrating on certain classes of customers. - ANSWER Focused processes
Big John's Manufacturing currently produces its lead product on a machine that has a variable cost of $0.32 per unit, and fixed costs of $75,000. Big John is considering purchasing a new machine that would drop the variable cost to $.28 per unit, but has fixed costs of $150,000. What is the cross-over point between the two machines? -
Activity times should not be included in a service blueprint. - ANSWER FALSE
A flowchart with the addition of a time axis becomes a process chart. - ANSWER FALSE
Time-function mapping is a flowchart with time added to the horizontal axis. - ANSWER TRUE
Flowcharts use distance, but not time, to show the movement of material, product, or people through a process. - ANSWER FALSE
Value-stream mapping: A) is a variation of time-function mapping. B) examines the supply chain to determine where value is added. C) extends time function mapping back to the supplier. D) starts with the customer and works backwards. E) All of the above are true. - ANSWER E) All of the above are true.
One fundamental difference between a process chart and a flowchart is that: A) the process chart adds a time dimension to the horizontal axis, while a flowchart is not time-oriented. B) the process chart includes the supply chain, while the flowchart stays within an organization. C) the process chart is more like a table, while the flowchart is more like a schematic diagram. D) the process chart focuses on the customer and on the provider's interaction with the customer, while the flowchart does not deal directly with the customer. E) None of these is true, because a process chart and a flowchart are the same thing. - ANSWER C) the process chart is more like a table, while the flowchart is more like a schematic diagram.
Service blueprinting: A) provides the basis to negotiate prices with suppliers. B) mimics the way people communicate. C) determines the best time for each step in the process. D) focuses on the provider's interaction with the customer. E) uses the schematic of a house to diagram a service process. - ANSWER D) focuses on the provider's interaction with the customer.
What is a drawing of the movement of material, product, or people? A) flowchart B) process chart C) service blueprint D) process map E) vision system - ANSWER A) flowchart
A(n) ________ uses symbols to analyze the movement of people or material. - ANSWER flowchart
A special form of time-function mapping, which goes beyond the organization into its supply chain, is ________. - ANSWER value-stream mapping
________ is a process analysis technique that focuses on the customer and the producer's interaction with the customer. - ANSWER Service blueprinting
Professional services typically require low levels of labor intensity. - ANSWER FALSE
An example of the postponement strategy for improving service productivity is having the customer wait until you have sufficient time to serve the customer. - ANSWER false
C) tight quality control. D) removing some services. E) customization. - ANSWER E) customization.
The strategy for improving service productivity that customizes at delivery, rather than at production, is ________. - ANSWER postponement
Process control is the use of information technology to monitor and control a physical process. - ANSWER TRUE
One use of camera-and-computer-based vision systems is to replace humans doing tedious and error-prone visual inspection activities. - ANSWER true
Automated storage and retrieval systems are commonly used in distribution facilities of retailers - ANSWER true
Flexible manufacturing systems, because of easily changed control programs, are able to perform such tasks as manufacturing one-of-a-kind parts economically - ANSWER true
Which of the following is TRUE regarding vision systems? A) They are consistently accurate. B) They are modest in cost. C) They do not become bored. D) All of the above are true. E) None of the above is true. - ANSWER D) All of the above are true
The use of information technology to monitor and control a physical process is known as: A) process control.
B) computer-aided design. C) information numeric control. D) numeric control. E) IT oversight. - ANSWER A) process control.
Which of the following technologies could enable a cashier to scan the entire contents of a shopping cart in seconds? A) ASRS B) AGV C) CAD/CAM D) RFID E) FMS - ANSWER D) RFID
Which of the following provides automatic placement and withdrawal of parts and products into and from designated places in a warehouse? A) AGV B) CAD/CAM C) CIM D) ASRS E) FMS - ANSWER D) ASRS
Computer-integrated manufacturing (CIM) includes manufacturing systems that have: A) computer-aided design, a flexible manufacturing system, inventory control, warehousing and shipping integrated. B) transaction processing, management information systems, and decision support systems integrated. C) automated guided vehicles, robots, and process control integrated. D) robots, automated guided vehicles, and transfer equipment integrated. E) all of their computers integrated with the marketing department. - ANSWER A)
little reduction in service labor requirements. - ANSWER false
Optical checkout scanners and ATMs are examples of technology's impact on services. - ANSWER true
Advances in technology: A) have impacted the manufacturing sector only. B) have had only a limited impact on services. C) have failed to change the level of customer interaction with an organization. D) have had a dramatic impact on customer interaction with services and with products. E) have dramatically changed health care, but have not changed retailing. - ANSWER D) have had a dramatic impact on customer interaction with services and with products.
Successful process redesign focuses on departmental areas where small, continuous improvements can be made. - ANSWER false
Process redesign: A) is the fundamental rethinking of business processes. B) is sometimes called process reengineering. C) tries to bring about dramatic improvements in performance. D) often focuses on activities that cross functional lines. E) all of the above - ANSWER E) all of the above
________ is the fundamental rethinking of business processes to bring about dramatic improvements in performance. - ANSWER process redesign
