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The performance criteria and knowledge requirements for individuals who support those experiencing distress. Topics include identifying causes of distress, communication skills, confidentiality, and legal and work setting requirements. The document also covers the importance of respecting individuals' rights and cultural backgrounds.
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distressed. This involves identifying aspects of individuals’ lives that may cause them distress and working with them and others to reduce their distress as far as possible. It also includes supporting individuals during specific periods of stress and distress.
You must be able to: You must be able to: You must be able to: Identify aspects of individuals’ lives that may cause distress P1 acquire information, advice and support to prepare you to work with an individual who is distressed P2 support the individual to communicate their thoughts and feelings about aspects of their lives that cause frustration, stress and distress , including those aspects that are temporary and those that are continuous P3 support the individual to identify how they usually deal with aspects of their lives that cause distress and how far these are effective P4 work with the individual in ways that are sensitive to their needs and the subject matter and that acknowledge their experiences, values, abilities, culture and beliefs P5 support the individual if they become distressed and frustrated when communicating about their life P6 treat information within confidentiality agreements and according to legal and work setting requirements Work with individuals and others to alleviate their distress P7 work with the individual and others to examine areas of the individual's life where they and key people could make changes to minimise and prevent distress P8 work with the individual and others to alleviate and remove these areas P9 support the individual to plan how to deal with their distress in areas where distress is expected P10 work with the individual in ways that take account of their dignity, culture and beliefs P11 where the individual and your knowledge of their needs and circumstances indicate that they may harm themselves, work with them, key people and others to prevent this P12 work in partnership with others when additional support is required to help alleviate distress P13 complete records and reports about the individual’s distress and how it is being addressed, in accordance with legal and work setting requirements Support individuals through periods of stress and distress P14 seek advice to help the individual and key people through troubled, stressful and distressed times P15 support the individual to communicate their thoughts and feelings
You need to know and understand: You need to know and understand: Rights K1 Work setting requirements on equality, diversity, discrimination and human rights K2 Your role supporting rights, choices, wellbeing and active participation K3 your duty to report anything you notice people do, or anything they fail to do, that could obstruct individuals’ rights K4 the actions to take if you have concerns about discrimination K5 the rights that individuals have to make complaints and be supported to do so How you carry out your work K6 codes of practice, standards, frameworks and guidance relevant to your work and the content of this standard K7 the main items of legislation that relate to the content of this standard within your work role K8 your own background, experiences and beliefs that may affect the way you work K9 your own roles and responsibilities with their limits and boundaries K10 who you must report to at work K11 the roles and responsibilities of other people with whom you work K12 how to find out about procedures and agreed ways of working in your work setting K13 how to make sure you follow procedures and agreed ways of working K14 the meaning of person centred/child centred working and the importance of knowing and respecting each child or young person as an individual K15 the prime importance of the interests and well-being of children and young people K16 the individual’s cultural and language context K17 how to work in ways that build trust with people K18 how to work in ways that support the active participation of individuals in their own care and support K19 how to work in ways that respect individuals’ dignity, personal beliefs and preferences K20 how to work in partnership with people K21 what you should do when there are conflicts and dilemmas in your work K22 how and when you should seek support in situations beyond your
You need to know and understand: You need to know and understand: You need to know and understand: You need to know and understand: You need to know and understand: You need to know and understand: experience and expertise Theory for practice K23 the factors that may affect the health, wellbeing and development of individuals you care for or support K24 how these affect individuals and how they may affect different individuals differently K25 the main stages of human development Communication K26 factors that can have a positive or negative effect on the way people communicate K27 different methods of communicating Personal and professional development K28 why it is important to reflect on how you do your work K29 how to use your reflections to improve the way you work Health and Safety K30 your work setting policies and practices for health, safety and security K31 practices that help to prevent and control infection in the context of this standard Safe-guarding K32 the duty that everyone has to raise concerns about possible harm or abuse, poor or discriminatory practices K33 signs and symptoms of harm or abuse K34 how and when to report any concerns about abuse, poor or discriminatory practice, resources or operational difficulties K35 what to do if you have reported concerns but no action is taken to address them Handling information K36 legal requirements, policies and procedures for the security and confidentiality of information K37 work setting requirements for recording information and producing reports including the use of electronic communication K38 what confidentiality means
The details in this field are explanatory statements of scope and/or examples of possible contexts in which the NOS may apply; they are not to be regarded as range statements required for achievement of the NOS. Note: Where an individual finds it difficult or impossible to express their own preferences and make decisions about their life, achievement of this standard may require the involvement of advocates or others who are able to represent the views and best interests of the individual. Where there are language differences within the work setting, achievement of this standard may require the involvement of interpreters or translation services. To communicate may include using the individual's preferred spoken language, the use of signs, the use of symbols or pictures, writing, objects of reference, communication passports, other non verbal forms of communication, human and technological aids to communication The individual is the person you support or care for in your work Key people are those who are important to an individual and who can make a difference to his or her well-being. Key people may include family, friends, carers and others with whom the individual has a supportive relationship Others are your colleagues and other professionals whose work contributes to the individual’s well-being and who enable you to carry out your role Stress and distress could be caused by loss of all types; bereavement; coping with changing conditions; personal crises; having to re-learn existing skills; having to develop new skills and coping strategies
The details in this field are explanatory statements of scope and/or examples of possible contexts in which the NOS may apply; they are not to be regarded as range statements required for achievement of the NOS. All knowledge statements must be applied in the context of this standard. Factors that may affect the health, wellbeing and development of individuals may include adverse circumstances or trauma before or during birth; autistic spectrum conditions; dementia; family circumstances; frailty; harm or abuse; injury; learning disability; medical conditions (chronic or acute); mental health; physical disability; physical ill health; poverty; profound or complex needs; sensory needs; social deprivation; substance misuse
the principles and values that underpin your work setting, including the rights of children, young people and adults. These include the rights: To be treated as an individual To be treated equally and not be discriminated against To be respected To have privacy To be treated in a dignified way To be protected from danger and harm To be supported and cared for in a way that meets their needs, takes account of their choices and also protects them To communicate using their preferred methods of communication and language To access information about themselves
