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Commercial Fleet, Supply Chain Quiz 4
and ITIL 4 -- Chapters 1 & 2 Exams
Commercial Area Managers (CAMS) are based in the field and handle ________________. - <<<<<>>>>>>both fleet and small business sales
Fleet Links is an excellent source for fleet information that's located within the _________ tab on DealerCONNECT with live links to essential resources. - <<<<<>>>>>>Sales
__________ can function as an extension of the dealership's inventory for Commercial Fleet sales. - <<<<<>>>>>>Bailment pools
To qualify as a Large Commercial Fleet Customer, a company must purchase five or more new vehicles within a given _________. - <<<<<>>>>>>calendar year
The ____________ Program is the introductory level of Commercial Fleet Incentives. - <<<<<>>>>>>Commercial Fleet Empowerment
Commercial Fleet sales __________ a dealer's Retail sales. - <<<<<>>>>>>complement
Commercial Fleet Customers can _________ additional linked service volume and incremental service business. - <<<<<>>>>>>generate
To qualify as a Large Commercial Fleet Customer, a company must have a minimum of ________ in its fleet. - <<<<<>>>>>>15 units
_____________ create customized incentive programs designed to the specific products and volumes of a Commercial Fleet customer's business needs. - <<<<<>>>>>>Commercial Area Managers
__________ Pricing guarantees that the price is protected, even if it increases before the vehicle is delivered. - <<<<<>>>>>>Fleet Order
Commercial Fleet comprises _______ fleet-specific regional teams, each with a National Sales Manager and Commercial Area Managers based in the field.
six
five
Large Commercial Fleet is an important component of the __________ Commercial Dealership. - <<<<<>>>>>>Complete
When a Small Business customer reaches Large Commercial Fleet status, they are eligible for a ___________ Number. - <<<<<>>>>>>Fleet Account
Commercial Fleet's HQ-based management and support staff coordinate with the field teams while concentrating on large fleet customers and _____________. - <<<<<>>>>>>NOT
small business groups
government agencies
Which inventory stock level is generally used for a very specific purpose or future event, and for a defined period of time? - <<<<<>>>>>>Strategic shock
The top 2 primary functions of inventory are.... - <<<<<>>>>>>1. To meet customer demand
- To buffer against uncertainty in demand and/or supply.
The four broad categories of inventory are... - <<<<<>>>>>>1. raw materials
- work-in-process
- MRO
- finished goods
ITIL SVS (Service Value System) - <<<<<>>>>>>-Service value chain
-Practices
-Guiding principles
-Governance
-Continual Improvement
4 Dimensions model - <<<<<>>>>>>1. Organizations and People
- Information and Technology
- Partners and Suppliers
- Value Streams and Processes
Service Management - <<<<<>>>>>>A set of specialized organizational capabilities for enabling value for customers in the form of services
Value - <<<<<>>>>>>The perceived benefits, usefulness, and importance of something. It is co-created between the consumer and the provider.
Organization - <<<<<>>>>>>A person or a group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives.
Customer - <<<<<>>>>>>A person who defines the requirements for a service and takes responsibility for the outcomes of service consumption.
User - <<<<<>>>>>>A person who uses services.
Sponsor - <<<<<>>>>>>A person who authorizes budget for services consumption.
Services - <<<<<>>>>>>A means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific costs and risks.
Product - <<<<<>>>>>>A configuration of an organization's resources designed to offer value for a consumer.
Outcome - <<<<<>>>>>>A result for a stakeholder enabled by one or more outputs
Cost - <<<<<>>>>>>The amount of money spent on a specific activity or resource
Risk - <<<<<>>>>>>A possible event that could cause harm or loss, or make it more difficult to achieve objectives. Can also be defined as uncertainty of outcome, and can be used in the context of measuring the probability of positive outcomes as well as negative outcomes.
Utility - <<<<<>>>>>>The functionality offered by a product or service to meet a particular need. It can be summarized as 'what the service does' and can be used to determine whether a service is 'fit for purpose'. To have this, a service must either support the performance of the consumer or remove constraints from the consumer.
Warranty - <<<<<>>>>>>Assurance that a product or service will meet agreed requirements. It can be summarized as 'how the service performs' and can be used to determine whether a service is 'fit for use'. It often relates to service levels aligned with the needs of service consumers. This may be based on a formal agreement, or it may be a marketing message or brand image. It typically addresses such areas as the availability of the service, its capacity, levels of security and continuity. A service may be said to provide acceptable assurance, if all defined and agreed conditions are met.
