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A series of questions and answers related to commercial fleet management, supply chain, and itil 4. It covers topics such as fleet sales, customer qualification, incentive programs, inventory management, and service value systems. Useful for students or professionals seeking to understand the fundamentals of commercial fleet operations and itil 4 principles.
Typology: Exams
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Commercial Area Managers (CAMS) are based in the field and handle ________________. - <<<<<
Fleet Links is an excellent source for fleet information that's located within the _________ tab on DealerCONNECT with live links to essential resources. - <<<<<
__________ can function as an extension of the dealership's inventory for Commercial Fleet sales. - <<<<<
To qualify as a Large Commercial Fleet Customer, a company must purchase five or more new vehicles within a given _________. - <<<<<
The ____________ Program is the introductory level of Commercial Fleet Incentives. - <<<<<
Commercial Fleet sales __________ a dealer's Retail sales. - <<<<<
Commercial Fleet Customers can _________ additional linked service volume and incremental service business. - <<<<<
To qualify as a Large Commercial Fleet Customer, a company must have a minimum of ________ in its fleet. - <<<<<
_____________ create customized incentive programs designed to the specific products and volumes of a Commercial Fleet customer's business needs. - <<<<<
__________ Pricing guarantees that the price is protected, even if it increases before the vehicle is delivered. - <<<<<
Commercial Fleet comprises _______ fleet-specific regional teams, each with a National Sales Manager and Commercial Area Managers based in the field.
six
five
Large Commercial Fleet is an important component of the __________ Commercial Dealership. - <<<<<
When a Small Business customer reaches Large Commercial Fleet status, they are eligible for a ___________ Number. - <<<<<
Commercial Fleet's HQ-based management and support staff coordinate with the field teams while concentrating on large fleet customers and _____________. - <<<<<
small business groups
government agencies
Which inventory stock level is generally used for a very specific purpose or future event, and for a defined period of time? - <<<<<
The top 2 primary functions of inventory are.... - <<<<<
The four broad categories of inventory are... - <<<<<
ITIL SVS (Service Value System) - <<<<<
-Practices
-Guiding principles
-Governance
-Continual Improvement
4 Dimensions model - <<<<<
Service Management - <<<<<
Value - <<<<<
Organization - <<<<<
Customer - <<<<<
User - <<<<<
Sponsor - <<<<<
Services - <<<<<
Product - <<<<<
Outcome - <<<<<
Cost - <<<<<
Risk - <<<<<
Utility - <<<<<
Warranty - <<<<<