A T H E N S S T A T E U N I V E R S I T Y
Sample Exam, Professor Dave Erwin
_____1. One of the issues that should be faced in order to reinvent a government agency is to
develop a commitment to goals, rather than compliance with rules. (T-F)
_____2. Concerning the issue "trust, but with verification", it can be said that commonplace
bureaucratic controls have been especially effective at limiting undesirable behavior. (T-F)
_____3. The control strategy only works when the organization’s people are clear about and
committed to its mission, and :
a) allowed as much freedom as possible
b) given unlimited autonomy
c) accountable for what they achieve
d) none of the above
_____4. It is a given that in order for reinvention to work, those in control must :
a) have limited accountability
b) be allowed to avoid accountability
c) should face consequences for their performance
d) none of the above
_____5. Of the three approaches that our text presents concerning shifting control, which is the most
radical and difficult to achieve?
a) organizational empowerment
b) employee empowerment
c) community empowerment
_____6. One of the advantages of organizational empowerment is that it:
a) puts elected officials more closely in touch with day – to – day operations
b) puts elected officials closely into the decision – making loop
c) puts elected officials into policy and gets them out of management
d) none of the above
_____7. It is a rare public official who will shift control to the community without prodding. (T-F)
8. "The set of behavioral, emotional, and psychological frameworks that are deeply
internalized and shared by an organization’s members", defines an organizations:
a) paradigm
b) heuristic
c) culture
d) a and b are operationally interchangeable, and each is correct
e) none of the above
_____9. An organization’s culture has a tangible, physical dimension, and also an intangible, hidden
dimension. (T-F)
_____10. Which of the following are fundamental characteristics of public agencies, which help to
shape their cultures?
