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SALESFORCE ADMIN ACTUAL EXAM WITH QUESTIONS
AND CORRECT ANSWERS
If a user is working in Salesforce when the login hours end, what will happen? - CORRECT ANSWER The user can continue viewing the page they are currently on, but if they take further action or navigate to a new page they will be logged out Which of the following are correct regarding fiscal year settings? - CORRECT ANSWER If you enable customer fiscal years you cannot disable it Custom fiscal years impact forecasts, reports, and quotas customizable forecasting works with custom fiscal years Which of the following settings can be configured from the 'company profile' section in setup? - CORRECT ANSWER Company information business hours fiscal year settings A user would like to change the language that the user interface is displayed in. How can the administrator accomplish this? - CORRECT ANSWER Advise the user to change the language setting in the user's personal info change the language setting for the user
The leadership of a large online apparel company wishes to enable the My Domain feature in Salesforce. What does the admin need to consider before enabling the My Domain feature? - CORRECT ANSWER Visualforce page URLs will change after the new domain has been deployed, it cannot be reversed A user is having trouble resetting their password. The default security settings have not been changed. Which of the following would you advise? - CORRECT ANSWER You are required to have at least one character and one number for your password You need to enter at least eight characters for your password A customer has 7 million records that need to be loaded into Salesforce. How would you suggest to load these records? - CORRECT ANSWER Use a third party data loading tool You would like visitors to your public site to be able to view knowledge base content. What do you need to do to enable this? - CORRECT ANSWER Install an app from the App Exchange The sales manager informs the administrator that there is a need to be able to assign a task to a group of users. Which of the following statements are true regarding group tasks that the administrator should tell the Sales manager? - CORRECT ANSWER Each member of the group is assigned a copy of the task group tasks are enabled by default in Lightning Experience
after a scheduled dashboard refresh, it can be emailed automatically to a group of users What is true about dynamic dashboards? - CORRECT ANSWER a dynamic dashboard will show data according to the user's security settings What is true about the running user for a dashboard? - CORRECT ANSWER the running user can be changed on the dashboard view page by authorized users the running user's security settings will determine the data that is displayed A dashboard shows data from source reports in the form of visual components. These components could be all except for which one? - CORRECT ANSWER Custom report types Which of the following are features of Chatter? - CORRECT ANSWER ability to share a file w other people create and join groups follow records to be able to see changes to the records A sales rep would like to send a message to a person that is a Salesforce user, but not share it with others. What is the best way to do this? - CORRECT ANSWER send a private message within chatter A project manager is leading a team project and would like to share project info and files only w the project team members. What Salesforce feature can support
this requirement? - CORRECT ANSWER Create a private chatter group and add the project team members to the group Which of the following can a case queue be used for? - CORRECT ANSWER manage your support workload a customer service manager would like to assign cases automatically to the most appropriate agent to handle the request. What feature could be used? - CORRECT ANSWER case assignment rules Which statement about case assignment rules is correct? - CORRECT ANSWER a case assignment rule can consist of multiple rule entries how can leads be captured w salesforce? - CORRECT ANSWER lead import web-to-lead What is true regarding when a lead is converted? - CORRECT ANSWER the opportunity name is generated automatically the owner of records created an be selected at the time of conversion what is correct regarding lead management features? - CORRECT ANSWER if there are no lead assignment rules, leads are assigned to the default owner unassigned leads can be stored in a lead queue leads can be automatically assigned with lead assignment rules
each campaign can have one parent campaign in the hierarchy Your company offers a gold, silver, and retail price depending on the customer type. What is the best way of handling this? - CORRECT ANSWER Create a price book for each customer type A sales manager contacts you with an issue that he is not able to add a product to an opportunity. What should you not check? - CORRECT ANSWER The product has an active sales price in the currency of the opportunity Your company sells internet service that is invoiced monthly. What should you create to represent this? - CORRECT ANSWER A default Quantity and Revenue schedule How can knowledge base articles be accessed? - CORRECT ANSWER From a public knowledge base site from the case feed from a customer community How can knowledge base articles be searched? - CORRECT ANSWER using federated search on the knowledge tab using global search from the article management tab
What determines the type of content a knowledge article contains? - CORRECT ANSWER article type Which of the following are capabilities of Salesforce knowledge? - CORRECT ANSWER users can search and view articles without a knowledge user license users can provide feedback using the chatter feed of a draft article Salesforce knowledge is being used to record organizational procedures. Finance procedures should only be available to finance users. How can this be achieved? - CORRECT ANSWER Data Category Visibility Which of the following are true regarding salesforce knowledge articles? - CORRECT ANSWER articles can be created from cases articles can be rated between 1 and 5 stars You would like to make it easy to find knowledge articles that are relevant for products sold in North America. What feature can assist in achieving this requirement? - CORRECT ANSWER data categories What is true regarding Salesforce knowledge and case management? - CORRECT ANSWER agents can use th e'find articles' button to search the knowledge base articles attached to a case can be emailed to the customer when a case is closed, articles can be created and added to the knowledge base
You want to give a profile access to a custom object. What would be the best way to do this? - CORRECT ANSWER Clone a standard profile and grant additional access What permissions are needed to import leads and contacts to a Campaign? - CORRECT ANSWER Marketing user checkbox & profile An Approval Process begins when a record is.. - CORRECT ANSWER Submitted for Approval How do you delete a user? - CORRECT ANSWER You cannot delete a Salesforce User A Sales Manager would like to get a report of opportunities grouped by sales stage. What kind of report meet this requirement: - CORRECT ANSWER Summary A user can still report on a field they have access to, if it is hidden from the page layout - CORRECT ANSWER True Field Level Seurity or Page Layout can be used to make a field required - CORRECT ANSWER False You can restrict a profiles view to a certain field by using which feature? - CORRECT ANSWER Field Level Security What type of report cannot be used to populate a chart in a dashboard? - CORRECT ANSWER Tabular
What are the ways leads can be captured with Salesforce? (Choose two answers) - CORRECT ANSWER Lead Import Web to Lead Why should you consider using the Import Wizard over the Data Loader? - CORRECT ANSWER If you require some De-Duplication Which profiles listed are a standard Profile? Select all that apply - CORRECT ANSWER Standard User Marketing User Contract Manager Is it possible for a user to own a record and not see it? - CORRECT ANSWER True An Marketing manager would like to generate a list of contacts for a mailing list. What type of report would be the most appropriate to use: - CORRECT ANSWER Tabular Is it possible to share a custom object record manually? - CORRECT ANSWER True In which scenarios will the sharing button appear? - CORRECT ANSWER When the sharing model for the object is private or public read only A customer service manager would like to automatically assign cases to the most appropriate agent to handle the request. What feature could be used? - CORRECT ANSWER Case Assignment Rules
Validation Rules A tab is automatically created when you create a custom object. - CORRECT ANSWER False Formulas ignore Field Level Security settings - CORRECT ANSWER True Which of these is not a Salesforce feature? - CORRECT ANSWER Email to Lead All of the following objects may have a queue EXCEPT - CORRECT ANSWER Accounts Which of the following fields CANNOT be a controlling field for Dependent Picklists? - CORRECT ANSWER Custom Multi-Select Picklist What are the different types of Sharing Rules? - CORRECT ANSWER Case Sharing Rules Lead Sharing Rules Custom Object Sharing Rules Account Sharing Rules What is true about dynamic dashboards: - CORRECT ANSWER A dynamic dashboard will show data according to the user's security settings A user can save a record even if a data validation error message appears - CORRECT ANSWER False
You can use standard reports when creating Dashboards? - CORRECT ANSWER False How many objects may be imported or updated using the data loader in one operation? - CORRECT ANSWER 1 What should a system administrator use to disable access to a custom application for a group of users? - CORRECT ANSWER Profiles A roll-up summary field requires a Master Detail relationship - CORRECT ANSWER True The Sales Director wants to be alerted to deals that are greater than $1,000,000. Which tools can you use to achieve this? - CORRECT ANSWER Big Deal Alerts Workflow - Create a workflow to send an email if an Opportunity amount is great than 1,000, When are Data validation Rules Enforced? - CORRECT ANSWER Upon saving a record You can make fields visible, read-only, and required using Page Layouts. - CORRECT ANSWER True A system administrator needs to restrict users ability to view a dashboard. How can this be accomplished? - CORRECT ANSWER Restrict the access to the folder that the dashboard is located
If the Org Wide Default is Public Read/Write, what feature in Salesforce is needed to restrict access to that object? - CORRECT ANSWER Profile What is a Junction Object? - CORRECT ANSWER A Many-to-Many relationship created with two lookup master-detail relationship A user would like to generate a list of contacts for a mailing list. What type of report would be the most appropriate to use? - CORRECT ANSWER Tabular What is a Bucket Field? - CORRECT ANSWER Used in reports to categorise and group report values What can an email template contain? - CORRECT ANSWER Merge Field Text Attached File When converting a Lead, what values are transferred to the Opportunity? - CORRECT ANSWER Stage = First stage in list Close Date = Last day in fiscal quarter What should a system administrator consider before importing a set of records into Salesforce? - CORRECT ANSWER The import file should include a record owner for each record Data should be de-duplicated in the import file prior to import
Data should be de-duplicated in the import file prior to import - CORRECT ANSWER Contacts Opportunities Account Quotes & Opportunities are part of which cloud product? - CORRECT ANSWER Sales Cloud Gauge and metric dashboard component types are based on what from a report? - CORRECT ANSWER Grand Total Which of the following settings can be modified by individual users? - CORRECT ANSWER Locale Currency Language Which of the following is not a profile type? - CORRECT ANSWER Hybrid What can a Chatter Free User access? - CORRECT ANSWER Groups Files Which of the following is not a component of the user record? - CORRECT ANSWER Chatter group information What feature is used to grant additional permissions to specific users over and above their general profile permissions? - CORRECT ANSWER Permission Sets
Which of the following is not a standard object? - CORRECT ANSWER invoices What is validated before a user can log in? - CORRECT ANSWER User's IP address User's login hours Who has permission to edit a Chatter profile? - CORRECT ANSWER An individual user Which of the following profile component would you use to make a field 'required?' - CORRECT ANSWER Page layout How many days will the recycle bin hold deleted data? - CORRECT ANSWER 15 How would a user most efficiently move from an Account record to related contact record? - CORRECT ANSWER Related List Where can an administrator change the organization name and address; default locale, language, and time zone? - CORRECT ANSWER Company Information Which of the following user interface setting must be enabled to allow users to edit records directly from a list view? - CORRECT ANSWER Enable Inline Editing How can an administrator customize global search to help users find information quickly? - CORRECT ANSWER Set the number of results per page Add filters to the search results
A user receives an error message when logging into Salesforce. What is the first check performed by an administrator? - CORRECT ANSWER View the login history Why would an administrator use the data loader rather than import wizard? - CORRECT ANSWER Export or delete data Import lead records and prevent duplicate records What report format displays a list of records sorted into a group with subtotals? - CORRECT ANSWER Summary Which of the following chart type can an administrator use to compare opportunity amounts by rep and then by state? - CORRECT ANSWER Stacked Bar Chart What is determined by the running user of the dashboard? - CORRECT ANSWER What data viewers of the dashboard will see What options are available when setting the evaluation criteria for a workflow rule? - CORRECT ANSWER Created Created, and any time it's edited to subsequently meet the criteria Which of the following features are available with Salesforce Knowledge that are not available with Solutions? - CORRECT ANSWER Article types and data categories Article versioning What types of dashboard components display the grand totals from the bottom of a report? - CORRECT ANSWER Table
