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Ryanair Initial Topic 3 Passenger Handling |
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The notification of emergency PA to the cabin crew is done by whom? - ✔✔Captain (if the captain is incapacitated - by the First officer) Where would you stow an unusual cabin item eg. Cello? - ✔✔On a seat next to a window, not in an emergency row What are the three levels of turbulence? - ✔✔Light Moderate Severe After an evacuation, CC must carry out crowd control procedures. What do we mean by this? ( 5 ) - ✔✔Stay in control - do not let pax take control; Be forceful and shout with authority; Move all survivals away and upwind of the a/c to a safe distance; Head counts of pax and Aircrew shall be made; If at an airfield or near a populated area, rescue services should arrive on the scene quickly, otherwise the Aircrew must organize survival plans How much time do we have to fully evacuate an aircraft? - ✔✔ 90 seconds What checks have to be completed prior to the first boarding of your shift? - ✔✔Security checks - galley, toilet, jump seat, doors What should you consider when stowing an Unusual Item of Cabin Baggage eg. Cello? - ✔✔It must be placed by the window, not in an emergency row, the passenger must be seated next to it, it must be secured with an extension seat belt and the top of the baggage must be at least 18 cm from the PSU
How long is the Ryanair turnaround? - ✔✔ 25 minutes When is the brace position adopted? - ✔✔During the emergency landing Which command will be used if the slide needs to be used as an apron slide? - ✔✔Sit and slide Which command will be used at a main door when the slide is fully inflated during evacuation on land? - ✔✔Jump and slide What is the procedure for notification of emergency to CC during the flight? - ✔✔Flight deck will press the Cabin Attendant button: No 1 to the Flight Deck No 1 immediately go to the interphone, press 2 and says: Cabin to flight deck- No 1 standing by The captain gives NITS briefing to the No 1 The No 1 shall repeat the NITS and sync watches No2, No 3 , No 4 stow the trolleys and go to FWD galley to wait for No 1 No 1 gives the NITS briefing to No2, No 3 , No 4 - repeat and sync watches All CC must carry out the drill to the NITS briefing What information should be given to the rescue services after evacuation? - ✔✔Information regarding passengers who may still be trapped inside the cabin The location of the fire and what is on fire THOB What is the evacuation command? - ✔✔This is an emergency, evacuate the aircraft, using all available exits What doest PAA stand for? - ✔✔Problem, Action, Additional Information
Intoxicated pax; Deportee/prisoner in custody Flight Crew may make the PA "Cabin Crew Standby" for what reason? - ✔✔When the flight Crew become aware of or are dealing with situation on the ground that is not immediately life threatening or requiring evacuation What actions should Cabin crew take when they hear "Cabin Crew Standby"? - ✔✔CC shall stop what are they doing Move quickly to assigned door Check conditions inside and outside Be ready to evacuate No 1 makes PA if time permits When can CC initiate an evacuation if CPT's command is not being heard? ( 6 ) - ✔✔Ditching; Incapacitation of both of the pilots; Uncontrollable fire; Dense smoke in the cabin; Nose-down, tail-down, wing-down; Sounds which indicate the braking up of the A/C Can we place an infant on a baby car seat? - ✔✔Yes, if the car seat is certificated When do Cabin Crew have to be seated on their Jump seats? ( 3 ) - ✔✔Take-off; Landing; When the seat belts sign turn on and Flight Crew says: "Cabin crew return to your seats" What types of restraint devices can be used on board for infants? ( 5 ) - ✔✔CRD - Child restrain Devise Infant Seatbelt
Amsafe CARES Baby car seat MERU chair What are the CC responsibilities in relation to the Child restrain devices? - ✔✔They must be seated by the window, not in an emergency exit row, max 20 What kind of pax cannot occupy emergency exit rows? (8) - ✔✔Passenger under age of 16 ; Passenger unwilling to help; SCPs; With seat belt extensions; Elderly/Frail pax; Obese pax; Intoxicated pax; Deportee/prisoner in custody. What is the procedure to be followed when you have a deportee on board? ( 5 ) - ✔✔Will be boarder before the rest of the pax Accompanied to the a/c by immigration officer Documents must be kept in the flight Deck The deportee must be seated on 32 DEF row Deportee will be last on disembark and will be met on arrival by a immigration officer What is the procedure for expectant women in case of single uncomplicated pregnancy? ( 3 ) - ✔✔Can travel up to 28 th week; From 28 th up to 36 th week they need a document signed by a doctor that they are fit to fly; After the 36 th week they cannot travel. What is the Procedure for expectant women in case of multiple pregnancy? ( 3 ) - ✔✔Can travel up to 28 th week;
What do you check when conducting the toilet secure checks? ( 4 ) - ✔✔Toilets are clear of pax; Passengers bags must not be placed in toilets; Only fire proof gash bags are permitted on the floor of the toilets; Close and lock toilet doors. What is the procedure for light turbulence? (4) - ✔✔Continue Cabin Service with caution; Ensure that the trolleys not in use are secured; Toilets shall be locked; No 1 makes PA. What is the procedure for moderate turbulence? ( 7 ) - ✔✔Discontinue the cabin service; Ensure the trolleys and galley equipment is secured; Secure the items from the top of the galleys; Infant shall be secured; CC check the pax seatbelts fastened and hand baggage stowed; CC take their seats once duties are complete; Flight crew makes PA. What is the procedure for severe turbulence? ( 5 ) - ✔✔Discontinue the cabin service immediately; Place the hot drinks on the floor; Set breakers on all trolleys at present location; Take the nearest available seat; When able Flight Crew will make a PA. Emergencies can be categorized in three forms. What are they? - ✔✔Non-time available Time available short notice Time available
What kind of demonstration is conducted when emergency has occurred on board. Explain each point. - ✔✔S - survive the impact (show seatbelts and brace position) O - get out (show exits and strip lighting) S - Survive outside (show lifejackets and lastly safety card) What is the CC response when they hear "No 1 to the Flight deck" inflight? - ✔✔This will indicate that an emergency has arisen and the No 1 will immediately go to the cabin interphone, press 2 and say: Cabin to flight Deck - No 1 standing by What is the brace position for passengers? ( 4 ) - ✔✔Legs should be positioned with feet together, slightly behind knees. High- heels shoes must be remover and securely stowed. Adopt a crouched position. Clasp hands firmly on top of the head with elbows tucked in tight against the head. What is the brace position for CC? ( 4 ) - ✔✔Seatbelt/Harness fastened. Legs together, feet flat on the floor, slightly behind knees. Palms up under mid-tights. Aft Facing position shall ensure that their head is hard against the headrest. What is the brace position for an adult with an infant? - ✔✔Sit the infant on the lap with one arm around the child head. The parent should lean forward over the child and protect their own head with the other arm. Legs should be positioned with feet together, slightly behind knees. What are the two types of panic? - ✔✔Positive and negative Who are suitable ABPs? ( 6 ) - ✔✔Police office; Fire crew; Aircrew; Ambulance Crew;
Move faster, Come this way, Keep moving When do PRM pax evacuate the a/c? - ✔✔They are the last to evacuate the a/c Where should passengers stow their baggage? - ✔✔Under seats stowage and hat bins/overhead lockers.
