RETAIL INDUSTRY FUNDAMENTALS QUESTIONS
WITH 100% CORRECT ANSWERS GRADED A+
GUARANTEED PASS
"The selling of goods and/or services to a customer are called? - CORRECT ANSWER=> Retail"
"In the retail product cycle, what step comes after distribution of products? - CORRECT ANSWER=>
Selling"
"Offering a customer an extended warranty on television they just bought is an example of which
example of which selling technique? - CORRECT ANSWER=> Up-selling"
"In the customer service loyalty life cycle, the customer has a want or need, then considers different
purchasing options. What step comes next? - CORRECT ANSWER=> Customer chooses a buying option"
"The number of units in each transaction is called - CORRECT ANSWER=> Units per transaction"
"Which of the following key performance indicators can be used to measure whether all employees in
the company are reaching their sales goals? - CORRECT ANSWER=> Number of sales per employee"
"After purchasing a new car, a customer is satisfied with the service received from the sales person.
Which phrase of the customer life cycle does this example represent? - CORRECT ANSWER=> Phrase 4-
The customer likes or doesn't like their customer experience"
"After a customer's television breaks and the customer learns it can't be fixed, the customer looks online
to learn more about which televisions are sold different retailers near by/ which phase of the customer
service life cycle does this example best represent? - CORRECT ANSWER=> Phase 2- Customer looks at
different places to buy the item"
"When you always do your best, deliver quality work, and arrive on time to work, you demonstrate a
professional image with? - CORRECT ANSWER=> Discipline and dependability"
"Who is responsible for making sure the safety exits aren't blocked and are free to be used in an
emergency? - CORRECT ANSWER=> Retail employee"
"What can decrease customer satisfaction? - CORRECT ANSWER=> Long wait times at checkout"
"What contributes to a negative brand? - CORRECT ANSWER=> Inconsistent attributes and behaviors"
