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Mesopotamian era builders were responsible for maintaining the quality of buildings and were given _____ ___ punishment if any of their construction collapsed and their occupants were killed. - death penalty Examples of ___________&____________ can be found in the Bible dating from at least 500 BC. - inspections specifications Water Shewhard introduced _____ to the process and his concept was that quality is not relevant to the finished product but to the _____ that created the product - statistical process control process Kerzner says that emphasis is being placed on strategic quality management such as:
- quality has become a _____
- Quality is linked with _____
- Quality is defined by the _____ - competitive weapon profitability customer The history of quality includes multiple distinct eras which are: - inspection control assurance total quality Total Quality Management has three (3) elements which are:
- total
- quality
- management -
- organization wide
- customer satisfaction
- systems of managing The American Society for Quality (ASQ) defines quality as: - characteristics of a product or service that bear its ability to satisfy stated or implied needs and free of deficiencies Edward Deming's definition of quality is: - quality should be designed into both product & process. Quality is primarily the responsibility of the: - contractor According to Chung: construction project quality is the fulfillment of the owner's needs which are: - defined scope, budget, specified schedule
Most construction projects specify that all the contracted works are subject to inspection by the: - owner, consultant, owner's representatives According to Chung, some major functions of quality control for the production of ready mixed concrete and fabrication of precast units are: - control of raw materials, process monitoring, testing of finished product Quality control in construction projects is performed at every stage by using: - control charts diagrams checklists A ________________ can be used to organize and graphically display the causes of bad concrete. - cause and effect diagram A ____________ is used in construction to represent a process in sequential order such as the process for casting concrete. - flow chart According to ISO 9000, quality assurance is defined as: - those planned & systematic actions necessary to provide adequate confidence that product or service will satisfy given requests for quality Quality assurance in construction projects covers all activities performed by the builder team, subcontractors, and inspections to ensure that the project fully satisfies the project manager. - false The ASQ defines quality management as: - the application of a quality management system in managing a process to achieve maximum customer satisfaction at the lowest overall cost to the organization while continuing to maintain the process List Crosby's five (5) absolute truths of quality management: - Quality is defined as conformance to requirement, not as goodness or elegance There is no such thing as a quality problem It is always cheaper to do it right the first time The only performance measurement is the cost of quality The only performance standard is zero defects Crosby's three (3) essential beliefs on quality are: - Belief in qualification Management leadership Prevention rather than cure Deming's quality philosophy is based on the approach that management is responsible for being actively involved in the organization's quality program. - true
Benefits of Value Engineering in construction are: - Decreased operation and maintenance cost Improved project schedule According to Pyzdek, standards are documents used to define acceptable conditions or behaviors and to provide a base line for assuring that conditions or behaviors exceed the acceptable criteria. - false The International Standards Organization (ISO) states that the importance of standards ensure the desirable characteristics of products and services such as: - Quality Safety Reliability Interchangeability Standards are referenced in the contract documents to specify the installation method to be followed or the fabrication work to be performed during the construction process. - true The ISO network of national standards is composed of 157 countries as of September 2007, but now contains about ______ countries - 304 ISO 14000 series standards are set up to help organizations meet their environmental changes by minimizing harmful effects and achieving continuous improvement. - true In the construction industry, contract documents require that the contractor submit a contractor's quality control plan to ensure that project specifics are considered to meet the client's requirements. - true The construction industry has developed into a competitive global market so it has become essential to implement a quality management system and get it certified by an internal company auditor to improve domestic and international opportunities. - false Some benefits of organizations with ISO 9000:2000 certification are: - Effectiveness in the utilization of staff Consistency in products/services quality Some benefits of ISO 14000 are: - Reduction in use of natural resources Commitment to social responsibility Customer satisfaction The Contractor's Quality Control Plan (CQCP) takes into consideration the contract specifications which are included in the quality management system procedure manuals. -
true The project manager of a construction team should instill in the team the concept that building long term relationships is more important in career advancement than trying to complete short term tasks. - true A CM-at-risk manager typically contracts with the owner in three stages - as design consultant, work inspection and work completion. - false According to the "Classification of Projects/Characteristics", a large construction project demonstrates a need for interpersonal and time management skills. - true In construction, the owner is usually involved from beginning to end and it is very likely that modifications will take place during the construction process. - true Performance of construction projects can be evaluated only after it is completed and placed in operation. - true According to Construction Industry Institute (CII), "the cost of quality is the penalty paid for an imperfect world and the costs of all the extra work we do beyond doing a task correctly the first time." - true According to Chung and Robert, "quality does not cost - it pays" and the expenditure for repairs drops from approximately 10% to 2% through the implementation of a proactive quality system that costs about 1% of the project value. - true Quality cost in construction is defined as: - Scope of work, time and budget Quality Performance Management System focuses on reducing the cost of quality by: - Providing a process that identifies "how well we do things right" Providing managers with quality costs information Providing a database for estimating quality performance for future projects. The components/activities of a construction project life cycle are: - Conceptual design, preliminary design, detailed design construction, testing/commissioning and handover The technological complexity of construction projects is increasing, and electro-mechanical services constitute between [answer1]% and [answer2]% of the total cost of a building project. - 25 35
Who is responsible for auditing a company's implemented quality program to determine acceptability to predetermined standards in order to obtain national certification (such as ISO certification). - External third-party auditor from the accreditation board are documents used to define acceptable conditions or behaviors and to provide a base line for assuring that conditions or behaviors _____ the acceptable criteria. - standards meet Performance of construction projects can be evaluated: - Only after it is completed and placed in operation A detailed safety plan is part of the construction project quality plan documentation. - false According to Chung, "a building is of good quality if it will function as intended for its design life". - true Some objectives of monitoring and control are to: - Report necessary detailed information Provide an organized means of converting data Human Resource Management (HRM) can be defined as: - policies, practices, and systems that influence employees' behavior, attitude and performance The HR department is solely responsible for: - outplacement, labor law compliance, record keeping, testing, unemployment compensation, and some benefit administration Employee retention within construction companies is critical when considering potential HRM solutions. - true _____ employees through policy and procedure _____ can be an effective means of delivering new HRM systems and technology. - coaching change What is intellectual capital? - No answer text provided. In order to effectively manage people, it is important to understand: - What the company does Expectations of performance How and why performance will be rewarded
____________ workers are employees who own the means of producing a service and are in demand because of ______________________. - Knowledge; construction industry growth Construction is a ________tech industry in which _______________are the most valued resources. - low; employees Construction projects are one of a kind and added risks associated with client demands, short notice of award and transient workforce can create a challenging HRM environment. - true Effective communication between managers, staff, workers and all stakeholders is essential to achieve project and HRM success. - true People work the hardest when they have greater control over their finances than any other factor in the work place. - false Successful people learn how to: - manage stress communicate with others The quality of relationships at work and in personal life influences each other. - true During the ________________________, managers and advisors started making an effort to become more sensitive concerning the needs and treatment of employees. - human relations movement According to Mayo and Roethlisberger, _____________________________are generally most important in motivating workers to increase productivity. - social motivators/ needs (emotional factors, personal satisfaction, and recognition from management) What is the greatest challenge for construction companies? - Top performing key employee attraction and retention What is the first step in human resource planning? - The assessment of current and future business needs During job evaluation and analysis, it is important to determine why people are leaving a company so that action can be taken to retain them. - true The environment on every construction project is different and these physical and emotional factors affect the human side of project management. - true
How can conflict and free will perform a positive organization function when properly managed in construction projects? - Using a variance or defective situation to demonstrate the organization's ability to deal with non- conformities & implement company procedures to rectify the situation. Maslow's Hierarchy of Needs implies that most people think of a job as a way of obtaining ___________________________. - the necessities of life What are some advantages of setting goals? - Improved performance Serve as self-motivators Helping achieve personal satisfaction Standard to indicate a satisfactory job What are some guidelines or steps for setting goals? - Formulate specific goals Formulate concise goals Formulate realistic goals Formulate goals for different time periods Regarding the development of self-discipline, it is recommended to formulate a personal mission statement, identify role models (mentors), develop goals for each task, and develop action plans to achieve goals and search for pleasure within the task. - true The McClelland and Atkinson model of motivation has identified three (3) important social motives which are: - Need for affiliation, achievement, and power An individual with a need for _____________tends to set challenging goals, take moderate risks and seeks/desires frequent and specific feedback, chooses experts over friends which results in being more effective as a manager. - achievement People with the need for ___________are concerned with trying to regulate others' lives by acting as a mentor to selected individuals. These individuals can be effective agents of change and are often tense and susceptible to stress. - power Regarding needs and motives, people with a strong _____________value "office gang" membership, co-workers as an important part of life and prefer to work in teams. - affiliation According to the McClelland-Atkinson Model, a ___________management style is effective in crisis situations or when specific procedure must be followed. -
coercive The ___________________management style is ineffective when the manager is not viewed as the expert. - authoritative The __________________management style believes direction and supervision are not necessary after trust is established. - democratic The ____________________management style views their job as helping subordinates to improve performance and is effective when performance goals are clear. - coaching _____ is a function of communication and the persuader's _____ affects his/her ability to persuade. - persuasion credibility The ultimate goal of persuasive communication is to ____________________________________. - effectively communicate a standpoint or position Correct Answer effectively change a behavior or cognition interject an opinion within a conversation Perception theories are parallel to social learning in that they focus on the active involvement of the ________________. - receiver/listener ___________________credibility stems from a person's relationship with others and ____________________credibility stems from a person's background and ability to perform relevant tasks. - Relational; expert Relational; expert - the hiring of people Staffing includes the functions of: - Recruiting and hiring Adoption of technology to benefit the organization Training, promoting and terminating A poorly staffed construction project always has safety, cost & quality issues. - true _______________ brings benefits to the workplace such as respect, stabilization of the workforce and reduction in turnover while creating challenges such as communication, handling of conflict and cultural differences. - diversity
Regarding employment laws, regulations and policies: a trend in some laws indicates that supervisors and managers are being held personally responsible together with the company in cases of violation, especially in civil rights and accounting laws. - true Executive order 11246 requires employers with local and state contracts in excess of $50K to take affirmative action. - false The Vocational Rehabilitation Act of 1973 prohibits discrimination against handicapped individuals by employers with federal government contracts or subcontracts totaling $2500 or more. - true Title VII of the Civil Rights Act of 1964 states that most employers are prohibited from refusing to hire, discharging or other-wise discriminating against any individual in the terms and conditions of employment because of race, color, religion, sex (including pregnancy) or national origin. - true Effective relationships are products of: - Common goals and actions Caring and positive attitudes Effective communicating and understanding As a manager, it is your responsibility to manage the relationships of the team members, accept responsibility, deliver on your promises and continue to build and improve relationships. - true Most departing employees have cited that the primary reason they leave is because of poor pay and benefits. - false Most managers and employees interact about work transactions and do not take the time to understand each other's needs, motivations and personal goals. - true Successful supervisors engage in practices such as:
- Being accessible and encouraging straight talk
- Coaching and developing knowledge and skill - true Establishing open communication and accessibility with employees requires regular interaction with each person, showing interest in their work and being available as a guide/mentor. - true
